Add actions for a demand

Add actions that are required for resolving an issue or risk for a demand. You can also convert a risk, issue, or decision to an action based on your analysis and plan for resolution of a risk or issue.

Before you begin

Role required: it_demand_manager

About this task

After analyzing the risks and issues and taking a decision on how to manage those risks and issues, add an action for resolving the risk or issue to a demand.

Procedure

1. Navigate to All > Demand > Demands > All.
2. Select the demand to which you want to add an action.
3. From the Actions related list, click New.
4. On the Action form, fill in the fields.
   For a description of the field names, see Action form.
5. Optional: If the action requires approval from other stakeholders, request approval with a due date using the Approval and Due date fields.
6. Click Submit.

What to do next

• Convert an action to a request change and close the action. For more information, see Convert one RIDAC record to another for a demand.
• Associate the action with your existing risk, issue, and decision records so you can track dependencies and recognize trends for future. For more information, see Associate existing RIDAC records for a demand.