Flow generation

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Flow generation

    Flow generation enables ServiceNow customers to create flows or subflows automatically from simple text descriptions using the Now Assist for Creator feature. This capability simplifies workflow automation by leveraging AI to translate natural language inputs into executable flows within the ServiceNow platform.

    Show full answer Show less

    Key Features

    • Now Assist for Creator Plugin: Activate this plugin along with the flow generation skill to enable the creation of flows from text descriptions.
    • AI-Powered Automation: Uses artificial intelligence and machine learning to interpret text inputs and generate appropriate flows.
    • Interactive Learning Resources: Includes video demonstrations and documentation to help users get started quickly and understand flow generation capabilities.

    Important Considerations

    • Availability Restrictions: Some AI model providers and features may not be available in certain regions, data center environments (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or regulated markets. Customers should verify availability for their specific environment and region.
    • AI Limitations: AI-generated flows may not always be accurate or complete. Customers are responsible for testing and validating generated flows and should apply human oversight especially when workflows impact critical areas like healthcare, finance, or security.
    • Data Processing and Privacy: Data entered for flow generation is transferred to centralized ServiceNow environments and possibly third-party cloud providers for processing, following ServiceNow’s internal policies. Customers can opt out of data collection related to this application.

    Practical Benefits

    ServiceNow customers can accelerate workflow automation by describing desired processes in plain language, reducing manual flow development effort. By leveraging Now Assist for Creator, users gain a more intuitive and efficient way to build workflows while maintaining control and oversight to ensure accuracy and compliance.

    Use Now Assist for Creator to create a flow or subflow from a text description.

    This video demonstrates creating a flow from a text description.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.