Exploring Flow summarization

  • Release version: Zurich
  • Updated August 7, 2025
  • 2 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Exploring Flow summarization

    Flow summarization leverages generative AI to create concise descriptions of what flows or subflows do within ServiceNow. This capability helps users quickly understand the purpose and function of flows, enhancing collaboration and reducing the manual effort required to document flow details.

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    Activation and Setup

    The flow summarization skill is included with the ServiceNow Otto for Creator (snnowcreator) application, which can be installed from the ServiceNow Store. Users can configure the AI model providers through the AI Control Tower and set preferences in the AI Admin Hub console. Supported large language models (LLMs) include Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS.

    Using Flow and Subflow Summaries

    • Summaries are accessible via the More Actions menu for both flows and subflows.
    • If a flow or subflow has not been summarized before, a Summarize button is displayed to generate a new summary.
    • Previously generated summaries can be viewed, and each summary displays its creation date.
    • Users can regenerate summaries as needed from the respective summary dialog boxes.

    AI Considerations

    This feature uses AI and machine learning, which may not always produce fully accurate or complete information. It is important for users to test and evaluate AI-generated summaries for correctness and suitability to their specific use cases. Human oversight is recommended, especially when deploying in sensitive or critical domains such as healthcare, finance, or security. Users must also comply with ServiceNow’s AI Acceptable Use Policy.

    Summarize what a flow or subflow does by using generative AI.

    Activation

    The flow summarization skill is installed with the ServiceNow Otto for Creator (sn_now_creator) application. You can install this application from the ServiceNow Store website.

    Benefits

    Enable flow summarization to gain these benefits.
    • Enhance collaboration by describing what a flow does.
    • Reduce manual effort to generate flow details.

    Supported LLMs

    You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the AI Admin Hub console. For more information, see Large language models on the ServiceNow AI Platform®.

    Flow summaries

    Flow summary option from the Flow context menu.

    You can generate and view flow summaries from the More Actions menu.

    The Flow summary dialog box has a Summarize button.

    From the Flow summary dialog box, you can generate a new flow summary or view any previously generated summary. A flow that has never been summarized displays a Summarize button.

    A summary of the Change - Standard flow, which also lists a creation date.

    An existing flow summary lists its creation date. You can regenerate a flow summary from the Flow summary dialog box.

    Subflow summaries

    Subflow summary option from the Flow context menu.

    You can generate and view subflow summaries from the More Actions menu.

    The Subflow summary dialog box has a Summarize button.

    From the Subflow summary dialog box, you can generate a new subflow summary or view any previously generated summary. A subflow that has never been summarized displays a Summarize button.

    A summary of the Change - Implementation tasks subflow, which also lists a creation date.

    An existing subflow summary lists its creation date. You can regenerate a subflow summary from the Subflow summary dialog box.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.