Exploring Flow summarization

  • Release version: Zurich
  • Updated August 7, 2025
  • 2 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Exploring Flow summarization

    The Exploring Flow summarization feature enables ServiceNow customers to automatically generate concise descriptions of what flows or subflows do by leveraging generative AI. This capability helps users better understand and communicate the purpose and functionality of flows within their ServiceNow environment.

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    Activation and Setup

    To use flow summarization, install the Now Assist for Creator (snnowcreator) application from the ServiceNow Store. Configuration of supported large language models (LLMs) such as Now LLM Service, Azure OpenAI, Google Gemini, or Anthropic Claude on AWS is managed via AI Control Tower and the Now Assist Admin console. This setup allows administrators to control which AI options are available and to customize skill-level preferences.

    Key Features

    • Flow and Subflow Summaries: Generate and view summaries directly from the More Actions menu on flow or subflow records.
    • On-Demand Summarization: Flows or subflows without prior summaries show a Summarize button to create new summaries.
    • Summary History: Previously generated summaries display their creation date and can be reviewed or regenerated as needed.
    • Multi-Provider AI Support: Choose from multiple AI providers for generating summaries, giving flexibility and adaptability to organizational preferences.

    Benefits for ServiceNow Customers

    • Improved Collaboration: Clear descriptions of flow functionality enhance communication among teams.
    • Reduced Manual Effort: Automated summary generation saves time and effort on documenting flow details.

    Considerations and AI Limitations

    This feature relies on AI and machine learning technologies, which may not always produce fully accurate or complete information. Customers should exercise human oversight, thoroughly test AI-generated summaries for accuracy and appropriateness, and avoid relying solely on AI outputs for critical decisions, especially in sensitive domains like healthcare, finance, legal, and security.

    Users must comply with ServiceNow’s AI Acceptable Use Policy, which governs the ethical and responsible use of AI capabilities.

    Summarize what a flow or subflow does by using generative AI.

    Activation

    The flow summarization skill is installed with the Now Assist for Creator (sn_now_creator) application. You can install this application from the ServiceNow Store website.

    Benefits

    Enable flow summarization to gain these benefits.
    • Enhance collaboration by describing what a flow does.
    • Reduce manual effort to generate flow details.

    Supported LLMs

    You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

    Flow summaries

    Flow summary option from the Flow context menu.

    You can generate and view flow summaries from the More Actions menu.

    The Flow summary dialog box has a Summarize button.

    From the Flow summary dialog box, you can generate a new flow summary or view any previously generated summary. A flow that has never been summarized displays a Summarize button.

    A summary of the Change - Standard flow, which also lists a creation date.

    An existing flow summary lists its creation date. You can regenerate a flow summary from the Flow summary dialog box.

    Subflow summaries

    Subflow summary option from the Flow context menu.

    You can generate and view subflow summaries from the More Actions menu.

    The Subflow summary dialog box has a Summarize button.

    From the Subflow summary dialog box, you can generate a new subflow summary or view any previously generated summary. A subflow that has never been summarized displays a Summarize button.

    A summary of the Change - Implementation tasks subflow, which also lists a creation date.

    An existing subflow summary lists its creation date. You can regenerate a subflow summary from the Subflow summary dialog box.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.