Basic email setup

All production instances can send and receive email using ServiceNow - provided resources. The instance has an email address of [e-mail].

Network layout for standard email configuration

Following is an example of a basic email network with ServiceNow as the domain.

Figure 1. Basic email network

Basic email services and features

• Mail servers maintained by ServiceNow.
  • Encrypt mail with opportunistic TLS (Transport Layer Security) if supported by your mail servers.

    If your internal mail servers send and receive messages via a TLS-encrypted channel, ServiceNow mail servers support that communication.

  • Provide a dedicated mailbox for your instance.
• Pre-configured email accounts to connect to ServiceNow mail servers.
  • An SMTP account sends email to your primary Mail Exchange (MX) server from your instance email address of [e-mail].
  • A POP3 account receives email sent to your instance email address of [e-mail].
• High availability features from ServiceNow datacenters.
• Spam detection for incoming email.

Administrators who want to use basic email services can do so by enabling the email properties for sending and receiving email.

• Enable basic email
  Enable basic email to use ServiceNow - provided email servers and accounts.