Administer the ServiceNow AI Platform
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Summary of Administer the ServiceNow AI Platform
The ServiceNow AI Platform provides platform administrators with comprehensive tools to automate and optimize enterprise business processes. It is an application platform as a service designed to enhance operational efficiency through AI-driven capabilities. Administrators can configure, maintain, monitor, and upgrade the platform to ensure peak performance and alignment with business needs.
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Key Features
- Core Configuration: Configure global settings that influence the AI Platform’s behavior and specific application functionalities, including user administration, search engines, time and currency settings, and localization.
- User Administration: Manage users, groups, and roles to control access to AI Platform applications and settings effectively.
- Search Administration: Choose between AI Search for a consumer-grade experience or the legacy Zing text search. Contextual Search enables agents to view results tailored to the query context and user intent.
- Localization and Translation: Support global operations by configuring language translation and localization for different regions.
- Integrations: Incorporate third-party applications and data sources to extend platform capabilities.
- Notifications and Service Level Management (SLM): Manage system emails, notifications, SLA monitoring, and compliance reporting.
- Maintenance and Monitoring: Use Instance Scan to detect health issues and misconfigurations, monitor system events, and optimize performance with diagnostic tools.
- Upgrade Management: Plan and execute platform upgrades via the Upgrade Center or Upgrade Console, with monitoring tools to track progress and results.
- Admin Center and Subscription Management: Access a centralized hub for platform capabilities, insights, and subscription management to align with business objectives.
Key Outcomes
- Enable administrators to efficiently manage and configure the AI Platform to meet enterprise requirements.
- Ensure consistent and optimized platform performance through proactive monitoring and diagnostics.
- Facilitate seamless upgrades to keep the platform current with the latest features and improvements.
- Support global business operations with robust localization, translation, and SLA management.
- Empower administrators with actionable insights and central management tools to improve adoption and subscription oversight.
As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.
Get started
Choose one of these tiles to get started.
Start here to learn about the ServiceNow AI Platform
Learn about the ServiceNow AI Platform and these important applications:
- Admin Center
A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. Start with Adoption blueprints, which tell you which plugins to install to meet business objectives.
- Subscription Management
- A centralized management experience to help you understand your subscriptions and entitlements.
Configure ServiceNow AI Platform core features
Explore core features that affect global ServiceNow AI Platform behavior as well as behavior
in some ServiceNow AI Platform applications.
- User administration
- Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings.
- ServiceNow AI Platform tables and data
- Learn how to work with ServiceNow AI Platform records in the classic environment.
- Search administration
- Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent.
- Time configuration and currency configuration
- Configure date and time fields, time zones for your users, and calendars.
- Translation and localization
- Provide service around the globe with language translation and localization for specified regions.
- Integrations
- Learn about integrating third-party applications into the ServiceNow AI Platform.
- Notifications
- Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.
- Service Level Management
- Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance.
Maintain and monitor the ServiceNow AI Platform
- Instance Scan
- Identify ServiceNow AI Platform health issues and incorrectly configured settings.
- Events
- Monitor system events and determine which the system should process them.
- Platform performance
- Ensure system optimization through performance monitoring and diagnostics.
Plan and manage your ServiceNow AI Platform upgrade
- Upgrade Center and Upgrade Console
- Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center or the latest experience, Upgrade Console.
Applications and features
- Core configuration
- Admin Center
- Subscription Management
- User administration
- Table administration
- Data management
- Field administration
- Form administration
- List administration
- Search administration
- Currency administration
- Time configuration
- Dynamic Translation
- System Localization
- State Management
- Integrate with third-party applications and data sources
- Events
- Metrics
- Platform performance
- Upgrading the Now Platform