Time Card Management
Summarize
Summary of Time Card Management
Time Card Management in ServiceNow enables users to report and track time spent on assigned tasks such as projects, incidents, problems, and change requests. This feature integrates with the Task table and supports time recording via time cards and time sheets, along with submission and approval workflows. It requires the Time Card Management plugin and may also rely on the Project Management feature for full functionality.
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Key Features
- Time Recording: Users can enter work hours on tasks through time cards and group these into weekly time sheets.
- Approval Workflow: Time cards and sheets are routed for approval based on configured approvers in user time sheet policies. Managers with the time card approver role can submit and approve time for their resources.
- Approver Capabilities: Approvers can review, approve, reject, or recall time sheets and cards. They have access to dashboards for exception reports and time categorization, and can delegate approval responsibilities with certain limitations.
- Administration: Time card admins manage time sheet policies, approve or reject time sheets by exception, and can edit or create time cards in Pending or Rejected states.
- Time Sheet Portal: Provides a consolidated weekly view of assigned tasks, enabling easy daily time entry and one-step submission of time sheets.
- Cost Management Integration: When enabled, time cards support labor cost tracking within the Cost Management application.
- Domain Separation Compliance: Time Card Management supports data isolation at the data-only level, controlling user access and data visibility across domains.
- Performance Analytics: Activating the plugin includes dashboards for time card analytics, requiring a separate Performance Analytics license.
Activation and Configuration
- Administrators activate the Time Card Management plugin (com.snc.timecard) to enable the feature.
- Time sheet policies define rules and approvers for time submissions.
- Rate types can be created to support cost and billing structures.
Benefits for ServiceNow Customers
- Streamlines time tracking across multiple task types within ServiceNow.
- Facilitates accurate and auditable time reporting and approval processes.
- Supports role-based delegation and administrative control for efficient time management.
- Enhances visibility into labor costs when integrated with cost management.
- Maintains data security and segregation through domain separation compliance.
- Provides analytical insights via Performance Analytics dashboards for better decision-making.
The Time Card Management feature enables time card users such as task assignees to report and track their time for the assigned tasks.
Watch this three-minute video to learn about setup of the time tracking feature, entering time and approvals.
Time Card Management works with the Task table to record time worked on various task types, such as projects, incidents, problems, and change requests.
With the Time Card Management feature:
- The time card users can record the time worked on a task using time cards and time sheets. They can submit their time cards and time sheets for approval.
- Time cards and time sheets are routed for approval based on the Non-project time approver and Project time approver fields in the user time sheet policy. User managers with time card approver role can also log time and submit the time sheet of their resources
- The time card approvers can perform the following tasks:
- Review and approve or reject the time cards in a submitted time sheet.
- Recall the approved time sheets or time cards to return them to the users for corrections.
- Use dashboards to view reports of time card and time sheet exceptions, and categorize time reported by the users.
- Delegate another time card approver to process time sheets from your resources when you might not have time or will be unavailable. Note the following points for delegation:
- You cannot delegate approval only for an individual resource.
- The delegated time card approver cannot further delegate your time sheet approvals.
The project_manager and the resource_manager roles contain the timecard_approver role in the base system. However, the timecard_approver role can also be used independently without these roles.
- The time card admin can create and manage time sheet policies, and can also approve or reject by exception and process the time sheets. Time card admin can also create or edit time cards of any users if the time cards are in Pending or Rejected state.
Domain separation in Time Card Management
Domain separation provides complete data isolation for domain-specific users. Time card Management is domain separation compliant at the Data only level.