Upgrade Summary Report
Summarize
Summary of Upgrade Summary Report
The Upgrade Summary Report in the Zurich release provides ServiceNow administrators with a comprehensive overview of the upgrade process. It details the actions taken, highlights conflicts between customizations and upgrade changes, and offers tools to manage these conflicts. Additionally, it presents information that helps estimate the effort required for upgrading other instances.
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Key Features
- Upgrade Details: Displays the upgraded version, total upgrade duration, and links to new features, problem fixes, personalized release notes, and known error articles to keep administrators informed.
- Skipped Records Management: Identifies records skipped during upgrade to protect customizations. Administrators can review each skipped record to decide whether to retain or revert customizations, enabling smooth conflict resolution.
- Prioritization of Skipped Records: Skipped records are classified by priority based on file types, aiding focused review starting with high-impact items like UI pages and business rules.
- Skipped Records Sorting: Records can be sorted by product, code changes, and reviewed status, enhancing tracking and resolution workflow. The Visual Task Board (VTB) offers a graphical view of skipped record resolutions.
- Node Upgrades Status: Shows upgrade status per node with visual indicators and detailed tooltips for easy monitoring of distributed upgrade progress.
- Application Upgrade Status: Lists installed, upgraded, and failed applications with quick access to detailed application forms. It highlights if all applications are on the latest versions, ensuring application consistency.
- Schema Changes to Clone-excluded Tables: Reports on tables excluded from cloning. Since these tables are empty in the target instance, upgrades are faster here, helping estimate production upgrade time based on table size.
- Performance Metrics: Provides top 10 lists for fix scripts, schema changes, and plugins by duration to identify upgrade time-consuming components. Administrators can drill down to detailed plugin duration metrics and loaded files.
Practical Benefits for ServiceNow Customers
- Gain clear visibility into upgrade progress and outcomes across nodes and applications.
- Effectively manage and resolve upgrade conflicts with customizations through prioritized skipped records review and actionable options.
- Use detailed performance data to identify and optimize time-intensive upgrade tasks.
- Estimate upgrade durations more accurately, especially when dealing with clone-excluded tables, aiding in planning and resource allocation.
- Access release-specific information conveniently, helping teams stay updated on fixes and known issues relevant to their environment.
The Upgrade Summary report summarizes the actions taken, provides tools to resolve conflicts between customizations and changes that are part of the upgrade, and provides information to help estimate time for upgrades to other instances.
| Field | Input Value |
|---|---|
| Upgraded version | Version to which the instance has been upgraded |
| Upgrade duration | Total time taken to make the upgrade |
| Find out what's new and changed | Links to view the new and changed features in the current upgrade version.
The following three links show up.
|
Skipped Records
| Field | Input Value |
|---|---|
| Total record changes | Total number of records that have changed since the previous upgrade
version. Review changes: List of records that have changed can be reviewed. See System Upgrade form for more details. |
| Skipped records | Skipped records to prevent your customizations from being overwritten. If
customizations are found in some records during the upgrade, those records are
skipped. As an admin, you can resolve each update that was skipped due to a
customization. To resolve a skipped update, you can review the reason for each
skipped record and then either retain the customization or revert the
customization to the base system. If you choose to revert some of the
customizations to the base version, those records are sent through the upgrade
without getting skipped.
|
| Skipped records by priority | ServiceNow prioritizes the skipped records based on the importance of the
file types. The prioritization is done as follows:
|
| Skipped records by product | Skipped records are sorted by product names |
| Skipped records code changed/code unchanged | Skipped records are sorted depending on if there are changes in the code or not. |
Node Upgrades
The Node Upgrades section shows the status of the upgrade for each node in the instance. The color of the icon denotes the status, as illustrated by the legend (key) and to the right of the node icons. To see details about a node, position the cursor above the icon for that node. An arrow points to the node selected, and the information below the icons pertains to that node.
Application Upgrade Status
The following message shows up if you have selected any of the failed applications link.
Schema Changes to Clone-excluded Tables
The Schema Changes to Clone-excluded Tables section shows a list of tables affected by the upgrade that were clone-excluded when you cloned the production instance to this instance. Because clone-excluded tables are empty, upgrading them takes less time than upgrading those same tables on the production instance. To estimate how much longer the production upgrade takes, note the size of the clone-excluded tables on the production instance.
Top 10 Fix Scripts by Duration
The Top 10 Fix Scripts by Duration helps you understand which fix scripts required the most time.
Top 10 Schema Changes by Duration
The Top 10 Schema Changes by Duration helps you understand which schema changes required the most time.
Top 10 Plugins by Duration
The Top 10 Plugins by Duration helps you see the plugins that required the most time. Click View all plugin duration to see the System Upgrade Metrics list filtered by current sys upgrade history log and sorted by duration. See View loaded files for a plugin for more information.