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Now Intelligence

Work smarter and make better business decisions with Now Intelligence. Powered by the Now Platform®, Now Intelligence surfaces information, makes predictions and automates repetitive tasks so you can focus on strategic work.
Make better business decisions with Now Intelligence

Work smarter and faster

Get fast answers and insights with intelligent experiences driven by machine learning and always-on virtual agents.

Taking chat from conversation to resolution

Taking chat from conversation to resolution

Enable customers and employees to get what they need, when they need it. Surface context‑aware recommendations and deliver better self‑service with conversational AI.

Virtual Agent

Resolve issues faster and scale your organisation with intelligent chatbots.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Performance Analytics

Anticipate trends, prioritise resources and continuously improve with real-time analytics.

AI Search

Provide personalised, relevant, actionable search results to employees and customers.

With ServiceNow Virtual Agent, we achieved in weeks what we’d been trying to do for a year.

Katie Jansons
IT Service Manager, The AA

Predict issues and automate action

Increase productivity and simplify work with intelligent automation powered by machine learning.

Enhanced in-platform AI and analytics

Enhanced in-platform AI and analytics

Automate routine tasks, detect major incidents and surface insights so your employees can focus on more meaningful work.

Predictive Intelligence

Automate mundane tasks with machine learning so you can focus on the work that matters most.

Predictive AIOps

Predict and prevent service outages before they impact end users.

Automation Discovery

Find opportunities to automate workflows and processes with ServiceNow apps.

Performance Analytics

Anticipate trends, prioritise resources and continuously improve with real-time analytics.

[Predictive Intelligence] is the perfect example of minimising rework. The content is presented consistently, so it all looks the same to the employees. That’s unmatched.

Franck Nkashama
Process Architect, Novant Health

Make better business decisions

Connect AI and analytics to drive intelligent optimisation. Get real-time insights to anticipate trends and prioritise resources.

Precision-tuned performance management

Precision-tuned performance management

Realise value quickly with KPIs and dashboards tuned for cross‑enterprise workflows. Drive greater visibility, alignment and continuous improvement with metrics and visualisations.

Performance Analytics

Anticipate trends, prioritise resources and continuously improve with real-time analytics.

KPI Composer

Visually map organisational objectives and business outcomes to key performance indicators.

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

Process Optimization

Mine processes to improve workflows and optimise organisational efficiency.

With smart metrics and real-time visibility, ServiceNow® Performance Analytics is helping us to create a high-performance IT culture. That’s good for IT—but it’s even better for our business.

Jason Hagen
Process Manager, KAR Auction Services

What’s new with Now Intelligence


Go from conversation to resolution

Resolve issues autonomously with conversational AI—powered by Now Intelligence.


Now Intelligence for Dummies®

Discover how advanced AI and analytics technologies work together to drive better business outcomes.


Return on AI

Companies that invest heavily in AI and automation are seeding job and market growth.


Now Intelligence delivers big for UMD

The University of Maryland uses Now Intelligence to slash incident resolution times by 75%.


Solving enterprise AI’s last-mile problem

Learn how machine and human intelligence work in concert to deliver empowering digital experiences.


From chatbots to digital personal assistants

See how digital personal assistants (DPAs) will transform organisations.


ServiceNow acquires Intellibot

New capabilities extend robotic process automation (RPA) within the Now Platform.

Powered by the Now Platform

Bring the power of native AI to your organisation. With Now Intelligence, you can automate workflows, unify experiences and augment intelligence from a single platform.