Transform customer experiences with ServiceNow CRM's AI agents, data and workflows. Foster loyalty, boost productivity and accelerate revenue.
Service, sell and deliver on a single, unified platform and go from managing customers to delighting them with ServiceNow CRM solutions.
Revolutionise customer service and deliver great experiences with CSM and AI. Accelerate self-service, improve agent productivity and speed up resolution time while reducing costs.
Reduce field service costs while increasing efficiency. Streamline field service operations, optimise scheduling and dispatch, and accelerate technician productivity with AI.
Accelerate deals, simplify sales processes and drive revenue growth with modern lead-to-cash.
Sell more and close deals faster. Use our AI-powered CPQ to simplify and accelerate sales across all channels, no matter how complex.
Meet demand 24x7 with AI agents that complete tasks autonomously. Save agents time with AI-generated chat summaries, case histories, suggested resolutions and wrap-up notes.
Provide answers, not articles, and guide customers through personalised action steps via an AI-powered conversational chat. Give customers what they need fast across chat, portals, catalogues and more.
Provide a single, configurable AI-powered workspace that connects all channels for a holistic customer view. Ensure every agent can deliver excellent service with guided playbooks.
Drive technician productivity, optimise scheduling across technicians and crews, and ensure teams have the right parts to complete the job on the first visit.
Create quotes and sell complex products fast, at scale. Offer dynamic catalogues that map to customer eligibility and availability. Automate and integrate the entire lead-to-cash process.
Reduce the time it takes to handle requests, resolve issues and fulfil orders by intelligently automating work. Seamlessly manage post-sale changes and handle order exceptions.
faster fulfilment time
average case resolution time, down from 4.7 hours
decrease in mean time to resolution with AI
faster resolution time for cases
dispatch-related tasks being automated
Boost loyalty and drive sales by revolutionising your retail strategy with CRM. Optimise store operations, enhance efficiency, empower frontline staff and reduce costs—all while delivering an exceptional customer experience.
Use AI to personalise service across your bank's front, middle and back offices. Expand relationships to drive growth while reducing operational costs.
Harness the power of AI to deliver a seamless experience for patients and care providers. Deliver personalised care pathways and enhance operational efficiencies for improved patient care.
AI-powered workflows empower government employees to make confident decisions, optimise resources and provide efficient services to the public.
Put AI agents to work for sales, contact centres, service and network operations, and field technicians. Help everyone serve the customer better and faster while boosting revenue and loyalty.
Unite the sales cycle, order management, field and customer service with a single, intelligent workflow. Rev-up revenue capture and customer resolution times.
A ServiceNow partner provides guidance you can trust while helping you reach your CRM goals.
Customer Relationship Management software manages the customer lifecycle to enhance business relationships, increase efficiency and drive growth.
ServiceNow AI Agents are designed to operate 24/7, autonomously gathering data, making decisions and executing tasks to achieve predefined goals. Integrated into the ServiceNow AI Platform, these AI agents can handle routine tasks such as processing customer return requests, as well as more complex tasks like managing product recalls. Additionally, they enhance the productivity of human agents by summarising chats and cases, generating email replies and knowledge articles, and helping them complete tasks more efficiently.
Order management is tracking and coordinating orders from inception to fulfilment, ensuring efficient processes among teams, software and partners.
Field service management is the coordination of field service operations, including scheduling, dispatching, labour tracking and invoicing.
Omnichannel is a seamless, integrated approach to sales, support and service across multiple channels, including online, in-store and mobile.
Our experts can help you get started evaluating a solution to best manage your customer relationships. See how a CRM implementation would work in your specific environment.