Bring service and network operations together on one AI platform to connect and automate the work that resolves issues faster, boosts agent productivity and delivers self-service experiences.
Remove complexity while scaling service ops. Use AI to streamline your entire value chain and deliver seamless, proactive service experiences. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise.
Telecommunications Service Management groups key features into packages that can scale with you as your needs change.
Understand and resolve service issues faster with instant summaries.
Provide a structured, repeatable and transparent onboarding experience for customers and stakeholders.
Drive proactive self-service from a portal integrated with knowledge, service catalogs, communities and chatbots.
Embed self-service experiences on any web or mobile website.
Give your enterprise customers an integrated experience with connected workflows.
Empower support agents with the insights and tools needed to provide fast, transparent, proactive service to customers.
Manage incidents proactively with clear visibility when services are at risk.
Integrate customer interaction across the channel of their choice.
Design a self-service user experience with a responsive portal interface.
Manage, visualise and track product offerings and their components in a single configurable workspace.
Deliver product and service enhancements to published catalogues rapidly.
Create inclusive and exclusive dependencies between products, services or resources.
Empower support teams with a 360o view of customer accounts.
Model complex services and identify impacted customers to quickly prioritise work activities.
Streamline service and network operations with a single common data structure.
Manage and visually track case, incident and change status, along with SLAs.
Launch differentiated 5G services quickly with network slice template models.
Gain data-driven automation and improve the user experience through AI and machine learning.
Help agents resolve complex cases with contextual next-best-action recommendations.
Manage teams effectively with real-time visibility into agent workload and performance.
Improve outcomes by optimising process flows to streamline work.
Combine Telecommunications Service Management with other products and apps to create next-level service experiences. With AI and automation, service delivery improves, field techs are more efficient, and network ops more customer centric.
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees' fingertips, letting you translate that intelligence into action.
Dive into overview articles on a variety of topics related to Telecommunications Service Management.
Connect with us to put AI to work and discover how you can bring service and network operations together.
Bring customer support and service operations together to automate issue resolution and provide transparency to everyone involved.
Take customer service to the next level with AI-driven insights and tools that empower agents to do their work better and faster.
Connect people, processes and systems across the ecosystem, making every service experience more seamless, more transparent and more proactive.
Telecommunications Service Management includes AI-powered platform capabilities so you can deliver better experiences while improving profitability and operational efficiency. Transform your business with a single, unifying platform for the enterprise.
ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward.
Align digital products and service delivery to your business strategy. See results fast with common data and capabilities for cross-enterprise workflows.
Take action easily with the latest data at your fingertips. Tap into the power of the ServiceNow AI Platform and our single data model for instant insight.
Supercharge your workflows with machine learning and AI-powered experiences. Harness your data on a single platform and put it to work across your business at speed.
Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
Telecommunications Service Management seamlessly integrates with third-party productivity and customer service tools.
Gain catalogue ordering and inventory management with TM Forum APIs.
Deliver effective service information through comprehensive customer profiles with the integration of Adobe Experience Platform.
Modernise enterprise communications with your employees and customers.
Get fast resolutions, happy customers and low costs with CareAR.
Elevate agent interactions and enhance the customer experience with Genesys.
Unlock productivity for agents and provide management with insights and coaching opportunities.
Telecommunications Service Management simplifies work processes to help you solve business problems and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
Get the tools you need most with the Telecommunications Service Management package that meets your business needs. Scroll down to see a sample of the features in each package.
1 Contact sales for a complete list of included applications and availability.
2 Now Assist is not included as part of the core package unless purchased in addition to the product.
2 Now Assist is not included as part of the core package unless purchased in addition to the product.
Provide a structured, repeatable and transparent onboarding experience for customers and stakeholders.
Drive proactive self-service from a portal integrated with knowledge, service catalogs, communities and chatbots.
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Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices and more.
Get a team of experts to support your implementation, improve your instance health or anything in between.
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Learn how to use our products, find answers to your technical questions and explore products by release.
Discover why generative AI could be a turning point for the telecom industry, and where you get started.
The ServiceNow AI Platform connects people, functions and systems across your business. Check out the latest apps and capabilities.
See how other companies automate services to fuel growth.
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Connect with us to put AI to work and discover how you can bring service and network operations together.