Governance, Risk, and Compliance (GRC)
Enable an integrated approach that builds operational resilience and mitigates risk. Spark action to address compliance and privacy issues, business disruption, third-party risks and cybersecurity threats across your enterprise.
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GRC Overview
Connect the business, security and IT with GRC
The ServiceNow GRC family of products comprises Integrated Risk Management, Business Continuity Management, Privacy Management and Third-party Risk Management. Because these products are integrated on the ServiceNow AI Platform, you can share data and automate workflows across all functional groups to create a unified GRC program enterprisewide.
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Single data model
Eliminate information silos with one data source for your enterprise. Get an integrated view of risk and compliance.
Actionable insights
Get work done faster with AI-powered experiences. Give everyone in your organisation the insights they need to make smarter decisions and improve business processes.
Workflow automation
Build, monitor and optimise highly efficient no-code automated workflows. Speed cross-functional response to risks and compliance violations.
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Dive into overview articles on a variety of topics related to Governance, Risk and Compliance.
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What is GRC?
What is risk management?
What is a risk management framework?
What is third-party risk management?
What is compliance management?
What is operational resilience?
GRC Benefits
Improve business resilience
Comply with emerging regulations. Strengthen operations to drive efficacies, recover quickly from disruption and support growth.
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Gain real-time insights
Use continuous monitoring to quickly react to changes in your compliance, business continuity, risk and third-party posture. Avoid costly consequences.
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Speed decision-making
Get the right information to the right people through tailored workspaces, dashboards and intelligent automation to act with confidence.
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Engage all stakeholders
Connect your frontline, risk and internal audit teams with a frictionless experience. Enable collaboration across teams and with vendors.
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Reduce costs
Boost self-service and automate processes to decrease redundant or repetitive tasks. Let your employees focus on higher value work.
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Integrated Risk Management
Integrated Risk Management supports your GRC strategy
Identify high-impact technology and operational risks enterprisewide. Manage compliance requirements and prepare for emerging ones.
PRODUCT
Integrated Risk Management
Transform manual, siloed and inefficient processes across your extended enterprise into an integrated, resilient risk program built on a single platform.
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Risk Management
Monitor continuously to identify high-impact risks and make better-informed decisions.
Policy and Compliance Management
Automate and manage policy lifecycles and continuously monitor for compliance.
Audit Management
Use risk data to scope and prioritise audit plans and automate cross-functional processes.
Operational Resilience Management
Stay ahead of disruptions to better serve customers, deliver products and protect employees.
“We chose ServiceNow because it is a top-tier solution that gives us transparency and efficiency around risk and compliance management.”Bjørn RasmussenServiceNow Security Architect, Topdanmark
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Business Continuity Management
Business Continuity Management supports your GRC strategy
Mitigate potential risks and recover more quickly from disruptions through integrated, actively managed operational resilience activities. Build, test and execute continuity plans across your enterprise.
PRODUCT
Business Continuity Management
Strengthen operational resilience through risk mitigation, crisis management, plan testing and recovery workflows for any disruption or disaster.
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Business Impact Analysis
Find and prioritise business services to produce recovery time and point objectives (RTO and RPO).
Business Continuity Planning
Scope plans to make sure that personnel are protected and assets are restored quickly after a disaster.
Operational Resilience Management
Stay ahead of disruptions to better serve customers, deliver products and protect employees.
Exercise Management
Practise recovery plans during normal operations to assess preparedness and plan accuracy.
“What I loved about ServiceNow from the beginning is its ability to connect the dots. You really get out of it what you put in. The more processes you have in ServiceNow, the more those dots are connected.”Travis WestBusiness Resiliency Manager, Canadian Tire
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Privacy Management
Privacy Management supports your GRC strategy
Manage privacy risks efficiently and stay compliant with evolving global data privacy regulations.
PRODUCT
Privacy Management
Identify and manage privacy risks proactively with workflow automation. Unify and scale data privacy governance across your enterprise.
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Privacy Case Management
Triage, investigate and resolve privacy breaches.
Privacy Impact Assessments
Gauge risk by assessing how personal data is collected, used, accessed, shared, safeguarded and stored.
Automated Control Testing
Replace a point-in-time approach with ongoing monitoring to identify violations and respond faster.
Third-Party Integrations
Support data discovery of personal information and access to libraries of current regulations.
Third-party Risk Management
Third-party Risk Management supports your GRC strategy
Reduce risk, protect your brand and improve organisational resilience across your third-party ecosystem.
PRODUCT
Third-party Risk Management
Establish a consistent, repeatable and auditable enterprisewide approach to managing third-party risk with automated workflows.
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Onboarding, Offboarding and Renewals Due Diligence
Perform due diligence and assessments at all third-party relationship stages with automated built-in processes.
Third-Party Portal
Connect and collaborate with third parties in a single place for all risk management activities.
Risk Intelligence and Ongoing Monitoring
Integrate targeted risk intelligence scores and ratings for insights and continuous monitoring.
Concentration Risk Map
Gain a comprehensive view of all third parties, engagements and their associated risk postures.
“As we move towards a world where risk and compliance is necessary for us to have competitive edge, ServiceNow’s products help us move the needle.”Anirban DeHead of Technical Assurance and Automation, Uber
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