Transform your business with ServiceNow's Workflow Automation: No-code, low-code builders for streamlined processes, built on the Now Platform.
Workflow Automation Build, monitor and optimise highly efficient no-code automated workflows. Watch Demo Get Infographic
Workflow Automation Explore Platform Benefits Customer Stories Products and Capabilities Resources
Automate processes for next-level efficiency Streamline your workflows to reduce costs, increase productivity and eliminate repetitive tasks. Powered by the native intelligence of the Now Platform. Explore Platform
Reduce costs Improve efficiency and save resources by automating workflows and processes with reusable components.
Strengthen productivity Build and deploy multi-step workflows easily with low code or natural language using generative AI (GenAI). Explore GenAI
Build consistency Reduce manual errors by eliminating the need to retype data into systems.
Expand visibility Get an end-to-end view by seamlessly bridging business processes into cross-enterprise workflows.
Grow productivity and collaboration Empower teams to easily visualise and collaborate on process design with Workflow Studio, a single, intuitive interface for end-to-end workflow automation.
Don't just take our word for it See how companies like yours use workflow automation to increase efficiency across the enterprise. View All Stories 2.6K people screened The NBA and WNBA manage the complexity associated with the 2020 season. See Case Study 30% reduction in approval procedure lead times Fujitsu adopts a design-based approach to a global workflow. Read Story 1M hours automated Siemens AG builds a simplified, digital experience for its Global Business Services. Find Out How 4M citizens supported Digital transformation provides fast and easy access to vital services in Los Angeles. View Details
Explore products and capabilities  Process Automation Designer Build and manage multiple complex workflows with no-code playbooks. Flow Designer Automate business processes as digital workflows across departments, apps and systems. Decision Builder Transform processes into no-code digital workflows with an intuitive interface for decision tables. Integration Hub Integrate ServiceNow products quickly with any modern API enabled system. RPA Hub Integrate legacy systems and automate repetitive tasks with robotic process automation. Automation Engine Automate and connect anything to ServiceNow with a unified approach to hyperautomation. 
Resources See All Resources Analyst Reports 2023 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2023 Infographics From Siloed Steps to Unified Flows: ServiceNow Workflow Automation
Explore more What is workflow automation? What is generative AI?  What is hyperautomation? What is workflow management? What is rapid application development? What is low code? What is no code? What is an IT service catalogue? What is a perpetual licence?
Powered by the Now Platform  Bring the power of native AI to your organisation. With workflow automation, you can tap into the intelligence of the Now Platform to enable fluid, friction-free collaboration across your business. Explore Platform  Discover Automation Engine  
Home ServiceNow AI Platform Workflow Automation
Contact Demo