Resolve incidents proactively when services are at risk of failing. Maximise uptime in service operations with instant problem identification and resolutions.
Service Operations Workspace Predict, prevent, and resolve incidents proactively from a single workspace. Get clear visibility into context and impact before services impact users. View Data Sheet
Service Operations Workspace Contact Us Benefits Features Resources How to Buy Related Apps
Benefits of Service Operations Workspace Mitigate incidents Shift your service operations team from creating incidents to addressing actionable alerts. Minimise service disruption Maximise uptime with problem identification, collaboration and resolution in a single workspace. Support greater business productivity Improve task focus and the overall IT employee experience with personalised, configurable views. Reduce mean time to resolution Quickly identify problems based on anomaly detection and root cause analysis, driven by data.
Features of Service Operations Workspace Unified navigation Manage incidents, problems, and investigations easily. Boost productivity in your service operations. Collaboration Collaborate instantly across services and operations teams to resolve issues faster.  Configurable interface Personalise your instance for greater efficiency based on critical alerts and incidents. Guided setup Ease adoption with structured step-by-step guidance to help administrators configure applications and features. 
Additional features Personalised UI Let end users adjust display settings (e.g. compact mode) and colour themes (e.g. dark mode). Modern visualisations Use data visualisation styling to translate new and classic reports into one dashboard experience. Change management Manage the full lifecycle through dynamic pages that display status and tasks for each change state. Change advisory board (CAB) workbench Run an efficient CAB meeting to get guidance on proposed high-risk changes.
Resources See All Resources Infographics Five CIO Priorities to Stay Resilient in the Face of Change Analyst Reports AI Service Automation: ITSM and ITOps Convergence Video Fuel Your Business with Tomorrow's IT (2:08) What Is Technology Service Operations? (1:04) eBooks Reimagining IT Service Delivery and Operations No Matter What Comes Your Way Get Closer to Self-Healing Enterprise IT with AI-Powered Service Operations Webinars Faster Incident Resolution with AI-Powered Service Operations Workspace Case Studies Scania Drives Employees Toward a Fully Digitalised Future Bell Food Group Adds Automation to Its New Recipe for Growth USI Builds Synergy with Insourced Service Desk
How to get Service Operations Workspace Service Operations Workspace is available with these ServiceNow products. IT Operations Management Predict issues, prevent impact and automate resolution with AIOps. IT Service Management Transform the impact, speed and delivery of IT.
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