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Service Operations Workspace

Predict, prevent and resolve incidents proactively from a single workspace with clear visibility into context and impact, before services impact users.
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Service Operations Workspace
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Benefits of Service Operations Workspace

Eliminate incidents

Shift your Services and Operations teams from creating incidents to addressing actionable alerts.

Minimise service disruption

Maximise uptime with problem identification, collaboration and resolution in a single workspace.

Support greater business productivity

Improve task focus and the overall employee experience with personalised, configurable views.

Support greater business productivity

Improve task focus and the overall employee experience with personalised, configurable views.

Features of Service Operations Workspace

Unified navigation boosts service operations productivity

Unified navigation

Manage incidents, changes and alerts easily to increase service and operations teams’ productivity.

Resolve issues faster through instant collaboration

Collaboration

Collaborate instantly across service operations and other teams instantly to resolve issues faster.

Increase your efficiency with a personalized interface

Configurable interface

Personalise your instance for greater efficiency based on critical alerts and incidents.

Simplify adoption with guided setup

Guided setup

Simplify adoption and use with new guided setup and agent onboarding.

Additional features

Personalised UI

Let end users adjust display settings (e.g. compact mode) and colour themes (e.g. dark mode).

Modern visualisations

Use data visualisation styling to translate new and classic reports into one dashboard experience.

Modern visualisations

Use data visualisation styling to translate new and classic reports into one dashboard experience.

Resources

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Analyst Reports
Analyst Reports
Infographics
Infographics
Video
Video
Ebooks
Ebooks

How to get Service Operations Workspace

Service Operations Workspace is available with these ServiceNow products.

IT Operations Management
Predict issues, prevent impact and automate resolution with AIOps.
IT Service Management
Transform the impact, speed and delivery of IT.

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Dig deeper into Service Operations Workspace

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Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

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