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Recent announcements
05/12/2025
Australian wait times soar to 123 million hours on hold
ServiceNow research reveals almost 8 in 10 Aussies consider taking business elsewhere after waiting on hold.
05/12/2025
New Zealand spent 24 million hours on hold in 2024
ServiceNow research reveals customer service gap as Kiwis wait days to have issues fixed, while customer service teams say complaints are resolved in 30 minutes.
05/12/2025
Better government customer service: The promise that could swing Australia’s vote
ServiceNow research reveals 57% of Aussies say improving government customer service would change their vote.
05/06/2025
Put any AI, any agent, and any model to work on the new ServiceNow AI Platform
Built tor the agentic and open era, the reimagined platform unifies intelligence, data, and orchestration on one secure system of action.
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Blogs
05/07/2025
ServiceNow introduces AI agents for banking, telecom, healthcare, public sector, and more
10/23/2023
ServiceNow is a Gartner Magic Quadrant low-code leader for fourth year
09/26/2023
ServiceNow acquires Enable tech to improve health and safety management
09/20/2023
Quickly get started with generative AI on the Now Platform
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ServiceNow Diversity, Equity, and Inclusion Report 2023
REPORT
ServiceNow Global Impact Report 2023
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In the news
10/26/2023
CNBC
ServiceNow Q3 earnings: ‘digital transformation has turned into business transformation,’ CEO says.
10/26/2023
Yahoo Finance
ServiceNow CFO Gina Mastantuono says the only way forward is net-new innovation.
10/26/2023
Fortune
ServiceNow CEO Bill McDermott says there’s no bigger risk than being a generative AI ‘fast follower.’
10/25/2023
Forbes
ServiceNow beats, raises, and aims at $1 trillion generative AI opportunity.
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Forrester Wave™ : Governance, Risk and Compliance Leader (GRC), Q4 2023
ANALYST REPORT
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