Public Sector Digital Services Empower government employees to meet the demand of service delivery through automation and AI-powered workflows tailored to the government. Provide customers with intuitive, transparent and convenient experiences. 
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Overview
One platform for government automation Modernise operations, identify bottlenecks and streamline compliance with government regulations. Automate essential processes and run them from the ServiceNow AI Platform®, a single system of action for the enterprise. 
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Featured apps and capabilities for Public Sector Digital Services Public Sector Digital Services comprises key applications that guide government customers and employees and integrate systems.  Now Assist for Public Sector Digital Services Improve agent productivity and get to results quickly with generative AI.   Social Benefits Playbook Simplify and modernise eligibility determination and the delivery of critical financial and social assistance to constituents in need.  Licence and Permit Playbook Streamline and improve the delivery of licences and permits, from application to decision.  Information Request Playbook Automate requests for public records of information.  Service Request Playbook Digitise public services and quickly fulfil non-emergency citizen requests. 
Do more with Public Sector Digital Services Combine Public Sector Digital Services with other products and apps to create a powerhouse technology platform. Reinvent service delivery, remove friction and transform experiences. Discover Solution
Put AI to work for people Empower your people with government-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees' fingertips, letting you translate that intelligence into action. Explore AI
“We needed a single, cost-effective solution to reduce inefficiencies, better serve our citizens and make tax dollars go further”. Pat Snow Chief Technology Officer, State of South Dakota Watch Video (3:00) See All Case Studies
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 View All Stories Tennessee Department of Human Services modernises aid delivery to citizens, expediting support and reducing backlogs. 
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Explore further Dive into overview articles on a variety of topics related to Public Sector Digital Services. 
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Benefits
Benefits Digitise, modernise and speed the delivery of government services with Public Sector Digital Services.  
Improve customer experiences Create positive, convenient experiences and serve customers outside the walls and hours of government operations. Provide fast guidance with conversational support, making it easy to submit requests and access new services. 
Build public trust Deliver services faster, provide transparency into their status and safeguard sensitive data to maintain constituent privacy. Enable zero-trust access for users and devices. 
Unlock workforce engagement and productivity Create workflows that streamline operations across departments to help government employees, agencies and departments work together and deliver services efficiently.  
Platform
Built on the ServiceNow AI Platform Public Sector Digital Services includes AI-powered platform capabilities so you can provide tailored, seamless and proactive services for constituents. 
One platform to make work flow ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward. Explore AI Platform Watch Video (1:28)
Workspaces Deliver experiences that engage teams and supercharge productivity in a single, configurable workspace. Empower teams with targeted, government-specific tools and information. 
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Service portal Deflect issues with a single portal for services, information and applications. Provide an intuitive portal with a service catalogue and answers to common questions. Modify and launch new services with ease. 
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Intelligent chatbot Answer questions, resolve common issues and kick off workflows instantly with a virtual assistant. Empower constituents with automated self-service. 
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Security lives at the centre of all we do Data security is a critical responsibility of your government. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.   Find Out How Get Ebook
Plans and Packages
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What You Get Public Sector Digital Services simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a pricing plan that works for you. Contact Us for Custom Quote
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Key features for Public Sector Digital Services Social Benefits Playbook Simplify and modernise eligibility determination and the delivery of critical financial and social assistance to constituents in need. Licence and Permit Playbook Streamline and improve the delivery of licences and permits, from application to decision. Information Request Playbook Automate requests for public records of information. 
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Talk to an expert Connect with us to put AI to work and discover how you can digitise, modernise and speed the delivery of government services.  
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