ServiceNow University Learners Customers and Partners Skilling Programmes
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Take free on-demand courses Unlock new skills at your own pace for an AI-driven world. Get started with ServiceNow University Explore the playground for learning to unleash your full potential. Video CTA Learn More Unlock career growth with ServiceNow certifications Expand your skills and boost your opportunities in the tech industry. Video CTA Learn More What is the ServiceNow AI Platform? See how ServiceNow AI streamlines workflows to drive success. Video CTA Learn More Introduction to Agentic AI See how Agentic AI and AI agents enhance automation and decision making. Video CTA Learn More Know and use AI effectively Learn AI, adopt it responsibly and use AI tools to transform your work. Video CTA Learn More Build AI-powered solutions Build AI-driven workflows, smart apps and intelligent customer experiences. Video CTA Learn More
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Career Journeys
Explore your career journey System Administrator You’re highly organised and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track.
 Start learning Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Start learning Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross-functional teams.
 Start learning Application Developer You’re an innovative thinker who tackles technical issues originally and creatively. You see possibilities and trust your limitless problem-solving imagination.
 Start learning Technical Project Manager You love planning, managing and executing technical projects on-time and on-budget, and work with technical teams and business leaders to ensure project success.
 Start learning Support Specialist You’re the customer’s first point of contact for support. You work with IT specialists to track and document technical issues from the first call through resolution.
 Start learning Business Process Analyst You love using data and technology to address business and customer challenges. You understand complex processes, and love working with devoted problem solvers.
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Certifications
Explore your portfolio Expert Certifications Explore the highest level of certifications ServiceNow offers. These are the gateway to being recognised as a leader in the ServiceNow field, and require a special mastery of both technical and communication skills. Video CTA Certified Technical Architect Certified Master Architect Mainline Certifications Proctored exams covering major ServiceNow products. Must pass periodic non-proctored delta maintenance exams to keep certification. Video CTA Get Details Micro Certifications Non-proctored exams on ServiceNow speciality products, focusing on a specified topic and covering a smaller scope than a Mainline Certification. Video CTA Get Details Suite Certifications Non-proctored exams on ServiceNow speciality products, focusing on a specified topic and covering a smaller scope than a Mainline Certification. Video CTA Get Details
Inspiring stories from the community Watch how people just like you future-proofed their careers. Merv Small From hip-hop artist to ServiceNow expert, Merv's bold pivot shows it's never too late to reinvent your future in tech. Video CTA Susan and Levi Britt Levi, inspired by his mum Susan, moved from construction to a thriving tech career with ServiceNow. Video CTA Twinkle Sharma From dance to tech, Twinkle found rhythm and confidence in every step. Video CTA Jerry Wong Jerry's leap from his family's restaurant to a ServiceNow platform owner was powered by hard work and a supportive community. Video CTA Amanda Sandelin Amanda leaned into her creativity as an artist and business owner to launch a successful tech career. Video CTA Anurag Singh The journey from a small village to tech leader shows how Anurag's grit and pursuit of education led to a purposeful career. Video CTA
ServiceNow ecosystem jobs Take control of your career and find your opportunity as a ServiceNow-skilled professional. Explore Roles
*Data research: Faethm by Pearson Research, 2023