Resolved! Can anyone help me prerequisite for CSM implementation
Hi Team, Could you please help me some prerequisite questions which i supposed to ask to client before kick-off meeting.
Forum Posts
Invoke record producer within Configurable workspace, send parameter & fetch the value
You can invoke a record producer on click of UI action in Configurable workspace and send parameters to it. The parameter can also be parsed and fetched using an onLoad catalog client script. The record producer will open in a new tab in configurable...
Resolved! Onclick Record producer its navigate to other external page
Hi Community Team, I have one record producer in CSM portal if we click record producer that thing is navigate to other external form. how can I achieve please help about this. ThankyouNikhitha Reddy
Passing a refer header from ServiceNow to CloudFront when clicking a url link
I need assistance please,I have a requirement to have customers click a url link that redirects to CloudFront and then downloads a pdf.how can I pass the referrer header "https://instancename.service-now.com/" when the link is clicked in ServiceNow.
I am trying to find out the emails logs that are logged in last 7 days.
I am trying to find out the emails logs that are logged in last 7 days. So im using aggregate and between query but it's giving all the notifications im using this script now var gdt = new GlideDateTime(gs.nowDateTime()); gs.log(gdt); var dateArr =...
How to find the duration a field is put on a specific value during the duration of the case
I have a custom Choice field called as "Next Action" with dropdown values as "test", "QA" and "Prod".I need to find out the duration of how much time till the case is closed, the "Next Action" was holding the value as "Prod".Can someone tell how to a...
Resolved! Email Client in "Compose" section in Record View by default
Hi all We're using CSM/FSM Configurable Workspace for both Incidents and Cases. I would like to have the mini Email client active by default in the Compose section of a record. At the moment the Email tab only appears when an agent clicks the reply b...
Delete Attachment
Hi AllI have record producer "Reporting "associated with case table. The requirement is to delete the attachment for the case records for that related "Reporting" record producer and also know how much attachment records have been deleted. Can we ach...
Resolved! Only Case Contacts should be available in Watchlist.
Hi Everyone,On Case Watchlist, clicking on Lookup list i could see list of ALL contacts but i would like to see only case contacts.I tried changing conditions in Reference qualifier but i'm missing something.Example: if "x" account is selected and i...
Resolved! We want to send monthly newsletter to all active contacts
How to achieve sending bulk email to all the active contacts in customer service management
@user it showing userId in sidebar discussion
In the sidebar discussion card when I write @User it show userId, I want userName. This is out of the box behavior and I can not make any changes, I checked tables which stores the messaging details but I can not find anything there.
How Avoid dupication Attachment from parent case to child case.
I want how avoid the duplication attachment from parent case to child case. Scenario: The attachment file from the parent case is came and attached to the child case during creation of new child case (After saving) and later if we update anything i...
Case and Catalog task sync
I have a requirement where ,1.)when a catalog task is closed the case associated with request should automatically closed.2.) When a comment is added in case corresponding comment should flow to catalog task3.) when case is closed corresponding catal...
Sync between Case and Catalog Task
I have a requirement where ,1.)when a catalog task is closed the case associated with request should automatically closed.2.) When a comment is added in case corresponding comment should flow to catalog task3.) when case is closed corresponding catal...
Want to hide few catalog item on the bases of language selected
Hello everyone, I want hide some catalog items on the bases of user preferred language. For example If few user select Dutch language or Nederland in language dropdown under profile then few catalog item should not visible to them
