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Resolved! addInfoMessage on g_list

I have a glideAjax on UI action (List Choice). Lets say, addInfoMessage is added from the server-side, its gone when I referesh the list, irrespective of before or after the ajax call. If I return the message to ajax call, g_list doesnt have addInfoM...

medha_singri by ServiceNow Employee
  • 5547 Views
  • 18 replies
  • 1 helpfuls

How to Create a CI from an existing asset?

Hi Community, we had a data import during our Asset implementation that created the Asset records without creating the corresponding CI's. This was related to bad mapping on the model information and has since been corrected so all new imports work a...

Teri Bobst by Mega Guru
  • 4085 Views
  • 5 replies
  • 0 helpfuls

Global Application scope vs Private application scope.

Hi,I am confused with Global vs private application scope..Why these scopes are really meant for???.. Can we create a global scoped application from STUDIO??...When I am creating a application from STUDIO it is automatically creating Private applicat...

ganesht by Tera Expert
  • 5587 Views
  • 2 replies
  • 6 helpfuls

Resolved! Planned Maintenance

In the service portal there is a widget out of the box that is Planned maintenance under the systems status tab.I was expecting this to be linked to the change scheduled planned start date and the impacted service CI, but it appears that nothing show...

ian_hpw by Giga Contributor
  • 7747 Views
  • 9 replies
  • 5 helpfuls

Reporting Approval Groups for Change Request

I am new to ServiceNow, so please forgive me if I am using the wrong terminology.My aim is to do the following:Create a report that shows that users who are responsible for approving each step of a change as it goes through the approval process.Is th...

Not able to delete record ?

We have duplicate test record in model names and we need to delete on that, but not able to doing thisBelow error we get itDelete of   Test record not allowed because of a reference in record 5czczb within the Base Configuration Item fileDelete of T...

sukran by Mega Sage
  • 11267 Views
  • 9 replies
  • 6 helpfuls

How can I distinguish users with the same name in a macro watch list in a record producer for a scoped app? The techs can add users by using the magnifying glass and selecting a user or users, but there are multiple people that appear with the same

Added macro with label to a record producer.   Email option not available out of box.   Anyone know how to add?   Need to distinguish users with the same name from each other.

tonyp by Kilo Explorer
  • 1113 Views
  • 2 replies
  • 0 helpfuls

Hello Guys - LDAP and Password Reset

Hello Guys,I am going for LDAP integration in service now istanbul, Just wanted to know about best way of it like with mid server or listener or Via orchestration?later on with the time i have to have Password Reset with in mine instance as well . So...

mohitsingh by Tera Contributor
  • 1887 Views
  • 2 replies
  • 0 helpfuls

Resolved! Can't find glide.rest.debug system property

All,  I am trying to debug a REST integration, and I can across this ( REST API - ServiceNow Wiki ) article which refers to a glide.rest.debug system property, and when I simply type in system_property.list in our instance expecting to find the gli...

dline by Giga Contributor
  • 8596 Views
  • 2 replies
  • 2 helpfuls

I am unable to find a ticket in service now

Hi Folks,Good Day!I am unable to locate a ticket (service request) in Service Now, which is created a week back. I have checked in archived tickets and deleted records logs as well. I would really appreciate if someone can give me solution on this.Th...

manjunathms by Kilo Contributor
  • 3458 Views
  • 8 replies
  • 0 helpfuls

How to send email history with email option

As a part of IM process, we need to remind a user 2 times before closing an incident. When we use email option available on the incident form it only includes the current text. We wanted to include earlier emails as well and send the email trail to t...

itapish by Giga Contributor
  • 2855 Views
  • 8 replies
  • 0 helpfuls