Need help on catalog item to fix issue of HTML Description field

[Veluri Madhusud]

Hi all, 

We created a catalog item , in the description we added a table. It is visible in the native view.

but its missing in the Portal view, Just showing data in table with out any boarders as shown below.

Can anyone faced this kind of issue similarly like me. Please help me out to resolve this issue.

Thank you,

Madhu.

[Murthy Ch]

@Veluri Madhusudhan naidu 

I just did a quick test in my PDI which is working fine for me. See below screenshot for reference:

Result:

Note: I have added table structure using table icon.

Thanks,

Murthy

[Murthy Ch]

Hi 

Try this:

<table style="border-collapse: collapse; width: 525pt;" border="1" cellspacing="0" cellpadding="0">

[Ankur Bawiskar]

Hi,

Can you share your html source code used in description field?

Regards
Ankur

[Veluri Madhusud]

Hi Thanks for reply.

Below is my Source Code. 

<p><span style="font-size: 7pt;">Below table refers to the categories and sub-categories available to log a Support request.</span></p>
<table style="border-collapse: collapse; width: 525pt;" border="0" cellspacing="0" cellpadding="0"><colgroup><col style="width: 81pt;" /><col style="width: 444pt;" /></colgroup>
<tbody>
<tr style="height: 14.5pt;">
<td style="width: 81pt; border-width: 1pt 0.5pt 0.5pt 1pt; border-style: solid; border-color: windowtext; padding-top: 1px; padding-right: 1px; padding-left: 1px; color: black; font-size: 11pt; font-weight: 400; font-style: normal; font-family: Calibri, sans-serif; vertical-align: bottom; border-image: initial; white-space: nowrap;">Type of Request&nbsp;</td>
<td style="border-left: none; width: 444pt; text-align: center; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-top: 1px; padding-right: 1px; padding-left: 1px; color: black; font-size: 11pt; font-weight: 400; font-style: normal; font-family: Calibri, sans-serif; vertical-align: bottom; border-image: initial; white-space: nowrap;">Category/Sub-Category</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-bottom: 1pt solid black; border-top: none; font-size: 10pt; text-align: center; vertical-align: middle; border-right: 0.5pt solid windowtext; border-left: 1pt solid windowtext; padding-top: 1px; padding-right: 1px; padding-left: 1px; color: black; font-weight: 400; font-style: normal; font-family: Calibri, sans-serif; border-image: initial; white-space: nowrap;" rowspan="26">Support</td>
<td style="border-top: none; border-left: none; color: black; font-size: 7pt; font-weight: bold; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; background: #d9d9d9; padding-top: 1px; padding-right: 1px; padding-left: 1px; font-style: normal; border-image: initial; white-space: nowrap;">User Access Request (Jupiter License - will require BU approval)</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Jupiter Access Activation</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Jupiter Access Deactivation</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Marketing Automation Tool</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">&nbsp;</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-weight: bold; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; background: #d9d9d9; padding-top: 1px; padding-right: 1px; padding-left: 1px; font-style: normal; white-space: nowrap;">Accounts</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Create Confidential/Synthetic Account</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Change account owner (only if LCSP is blank)</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Request Read/Write access - To view others Opportunities, Cases and Contacts of that account or access China accounts.</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-top: 1px; padding-right: 1px; padding-left: 1px; color: black; font-size: 11pt; font-weight: 400; font-style: normal; font-family: Calibri, sans-serif; vertical-align: bottom; white-space: nowrap;">&nbsp;</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; color: black; font-size: 7pt; font-weight: bold; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; background: #d9d9d9; padding-top: 1px; padding-right: 1px; padding-left: 1px; font-style: normal; border-image: initial; white-space: nowrap;">Opportunities</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Reopen Opportunity / Update Closed Opportunity</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Mark duplicate opportunity (For closed won opportunity only)</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Mark Opportunity as Confidential/Sensitive</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 9pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-top: 1px; padding-right: 1px; padding-left: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">&nbsp;</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-weight: bold; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; background: #d9d9d9; padding-top: 1px; padding-right: 1px; padding-left: 1px; font-style: normal; white-space: nowrap;">Contacts / Leads</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 9pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">&nbsp;</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-weight: bold; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; background: #d9d9d9; padding-top: 1px; padding-right: 1px; padding-left: 1px; font-style: normal; white-space: nowrap;">Permissions</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Request Lightning report Export Permission</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Request permission to download Einstein Analytics reports</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 9pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-top: 1px; padding-right: 1px; padding-left: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">&nbsp;</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-weight: bold; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; background: #d9d9d9; padding-top: 1px; padding-right: 1px; padding-left: 1px; font-style: normal; white-space: nowrap;">Integrations</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Jupiter-SAP Interface</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-left: 15px; padding-top: 1px; padding-right: 1px; font-weight: 400; font-style: normal; white-space: nowrap;">Marketing Cloud&nbsp;</td>
</tr>
<tr style="height: 14.5pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 9pt; font-weight: bold; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 0.5pt solid windowtext; padding-top: 1px; padding-right: 1px; padding-left: 1px; font-style: normal; white-space: nowrap;">&nbsp;</td>
</tr>
<tr style="height: 15.0pt;">
<td style="border-top: none; border-left: none; border-image: initial; color: black; font-size: 7pt; font-weight: bold; font-family: Verdana, sans-serif; text-align: left; vertical-align: middle; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; background: #d9d9d9; padding-top: 1px; padding-right: 1px; padding-left: 1px; font-style: normal; white-space: nowrap;">Others</td>
</tr>
</tbody>
</table>