Hi, I'm taking the PA Micro Certification Simulator. The one step says: Indicator Sources: Navigate to Performance Analytics > Sources > Indicator Sources.Apply the filter Package.ID = com.snc.pa However, there is no filter option for package.ID i...
Hi. I have working with Performance Analytics for a few years now, and I know at one time you could basically create a Top Level Dashboard filter (Breakdown Source) that would filter Performance Analytics widgets dynamically. I know, because I have g...
Hello Guys, i have a PA implementation and i’m not sure how to create this. We need to create a backlog that contains the metric & threshold separately for sctask and incident. attached excel screenshot for reference. Only the highlighted in yellow i...
We are working on token-based integration with SAP. SAP Team has provided the rest API for the token type is “x-csrf-token” it has generated. We are sending the csrf token in PUT rest API but it is returning as a response is “CSRF token validation fa...
Hello We migrated to Platform Analytics. This caused some problems which now has been mitigated. Now i discovered i am missing an option or at least i cant find it. In Performance analytics i had the option to change calendar type from normal to Greg...
Hi. We are experimenting with Virtual Task Boards and so far the results are positive. The question that has come up is about the tags and incidents. We can add labels/tags on the task board for the states of our incidents. We can also go to incid...
Hello SN community, I would like to create a Performance Analytics formula indicator that uses a different indicator depending on date. The following article shows this is possible and I've created the following script based on the provided example, ...
Back Story:I recently took on a role as my company's ServiceNow Platform Analytics Admin. I've got a few months of experience with ServiceNow in total & come from a PowerBI background. My company has asked me to help unify the many years worth of rep...
In Performance Analytics the table dashboard_executions shows how long it takes for your Core UI dashboards to load and the ID of the user who launched it. Is there a similar table for Platform Analytics dashboard executions? Kind regards,
When I was at my past employer, I used Teams and the Website tab to import a dashboard into teams. It doesn't appear to work anymore on trial. Has anyone had luck rendering a ServiceNow dashboard within Teams using the website or other method? ...
Hi, I am having customer requirement:Create Report for:1) Incident -> resolved every hour2) Incident -> Opened every hour3) Incident -> breached (4: 30 pm or 5:30 pm)4) PTASK -> BREACHED THE DUE DATE5) Change Window exceededschedule the report to abc...
I have a dashboard, which has multiple tabs.On each tab i have different filters, which needs to be used. However i noticed , that filter on "Tab A" also is being applied on "Tab B". This disrupts reports in other tabs Question:How do i make filters...
Hello, I one of Platform Analytics presentation I saw that we can choose Spider or Relative compare visualization. But I can not find these options in my data visualization when I try to add a new component. Is there any plugin I need to install in ...
Hello, I've been implementing "deflection" topic blocks into our Virtual Agent topics and these appear to be functioning correctly in regards to reporting "deflections" on the Virtual Agent Dashboard. Despite some of our topics displaying KB articles...
Where can I find the answers to system variables(sys_variables) on catalog items? The item_option_wew table holds the questions, right?
