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Resolved! Date Ranges for Pivot Tables, Heatmaps, etc?

Recently I was working on identifying stale devices that still showed operational.  I was happy to find that when Bar Graphs would chunk time for Most Recently Discovered into Same Day, 2 days, 2-5 days, 5-7 days, 1-2 weeks, 2-4 weeks, 1-2 months, > ...

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To Create a Report in ServiceNow for Incidents

Hi,Can someone help me with the following requirements to create a report?Report requirements:Incidents Priority - P3 and P4Created in Last 12 MonthsUpdated or Resolved - after hours (working hours are 08:00 to 17:00) Thanks in advance for any help!!

vivianlowra by Tera Contributor
  • 754 Views
  • 3 replies
  • 0 helpfuls

Platform Analytics Dashboard Usage Tracking

Hi all, I have seen this come up but the last response I saw was last updated in 2019 with this Dashboard Usage Tracking I was just curious if there was an easier way out there to get a view of how many times a dashboard has been visited and by whom ...

List Visualization Variables Column Not Configurable

I am wanting to create a list view in Platform Analytics that shows a variable's value. In some of my sub-PROD instances, this works, but I am unable to do so in PROD. Instead, I get stuck on an eternal loading screen:Any ideas where I should look?

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Joe1 by Tera Expert
  • 2380 Views
  • 10 replies
  • 10 helpfuls

Resolved! Service Portal Visitors

Dear All is it possible to have a count on the number of people that visit the service portal. How can I do this and have a distinct count a day. then I can break this number down by what they are visiting or searching. Mava

How is set the time of the change of the date?

Hello,I am running a collector job for an indicator based on a indicator source selecting the period 1.1.2015 00:00:00 to "This week", see screenshot: Unfortunately the job log shows that the actual selected period runs from one hour before the 1.1.2...

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Flavio4 by Kilo Sage
  • 623 Views
  • 2 replies
  • 0 helpfuls

CEO Dashboard remove extra image

Just downloaded the latest CEO Dashboard release 3.0.1 from the store and there is an extra image displaying that is not on any of the store documentation. Unable to locate in UI builder.  Any ideas?  How can I reach out to Innovation Lab to report? 

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Lisa West1 by Tera Contributor
  • 561 Views
  • 1 replies
  • 0 helpfuls
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