Hi. We are starting a soft migration to Platform Analytics. As a step in this, we would like to prevent users from creating any new reports and dashboards in the core UI tool and thereby force them to use Platform Analytics. So they should be able t...
Hi Team, I need to capture the widget view rates, quick links clickthrough, rich description clickthrough in portals. How can we achieve this. Can we use content library? https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/pag...
I am running some tests to see if any of the plugin updates for Platform Analytics have resolved some of the previous issues we were seeing a couple of months back. One thing I can't seem to figure out is how do I get back to my visualization from a ...
Is there any way to add Interactive Filters, Content Block into a dashboard opened from Platform Analytics ? I did try to find documents about it but I found none.
I am trying to understand how User Experience Analytics works. It seems to have a lot of good data, but I'm confused by some of it. When I view a knowledge article in Employee Center it shows a view count on the page. This number is very different th...
Hi All,in my Platform Analytics dashboard, I have added the Single Score component (https://chatgpt.com/c/67d8f71e-92b4-800b-8d48-9dd880782cda). Such component has the "Chart Interaction" property. I have selected Chart Interaction Action=go to data ...
I am looking to add a filter to a platform analytics dashboard to filter visualizations based on users in a List Type field on the table. I am able set a filter at the individual visualization level but looking to allow users to select a users name t...
Hello, I have been using Platform Analytics Workspace extensively. Unfortunately there seems to be a particularly 'nasty' bug where if a Dashboard filter is created, applied, and then deleted - the dashboard continues to apply the dashboard filter "i...
Hi all,I'm attempting to put together a Dashboard that collects data from a single table and uses field values. It's a table that has a reference to a group and a number of integer fields that hold the interested data. As an example, one of the field...
Hye guys,My business has a request to have a report which showcases all the HR Cases which have been in the 'awaiting for acceptance' state only once (Count = 1). I created a database view with the sn_hr_core_case table and the sys_audit table. After...
For data quality, I have been asked to run a report where either the description or close notes have a character/word count that is under an acceptable amount. For example if an agent closed a ticket and in the close notes just put either 'resolved' ...
I am looking for help to automate task creation when a Performance Analytics KPI exceeds a threshold.I have a KPI in ServiceNow Performance Analytics that tracks the percentage of reports not viewed in the last 12 months. When this KPI reaches or exc...
Hi, I am trying to see if their is a way to either display the Assignment Group, Incident Count, and the date of the oldest incident from that count or just the Assignment Group and the date of the oldest incident. Is that possible? Also don't have t...
We have a robust Responsive Dashboard template with dozens of reports over multiple tabs for project go-lives. It used to take several man-hours to create a go-live dashboard for each project, because we had to copy and revise each report to reflect ...
Hi All, I'm attempting to report on all SCTASKS closed by my team over 12 months by month, broken down by how long the task was open. I've created the below report for this. The totals for the month are correct, however, the coloured breakdown of da...
