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PA Indicator on Metric for Cumulative Time in State

I have existing metrics for ticket state duration and need to report average durations by state.  My issue is that a ticket can repeat states, thus creating multiple metrics for the same ticket and state combination. I need to report the cumulative a...

George P by Tera Guru
  • 1119 Views
  • 2 replies
  • 0 helpfuls

Last Updated Widget

Looking to create a "Last Updated" widget much like a Last Updated legacy trend chart in PA. However, I cannot find the "Updated" fields in the breakdown sources area I am looking for, nor in the [task] table itself. What has to be done to allow this...

PA Scripted Breakdown for Assignment Group Type

Need to create a Breakdown script for the type of groups (All, Service Provider, Client) for Incident.assignment_group.Type or Catalog_task.assignment_group.type.The assignment group type should be 'resolver'.Please advise on this.

Guru6 by Tera Contributor
  • 923 Views
  • 1 replies
  • 0 helpfuls

Report for how long changes take to close

Hello, I'm trying to set up a report that shows how long the changes took to close that ignore new to authorize state.  I want the report to start on scheduled to closed state.  I have one setup for 90 days and annually.  However, we found that chang...

Nai Saetern by Tera Contributor
  • 1594 Views
  • 3 replies
  • 0 helpfuls

Resolved! Excluded tables from AI Search indexing

Hi ServiceNow Community,does anybody know something about some planned changes regards to the excluded tables for the AI Search indexing?ServiceNow describes in their documentation, that AI Search excludes tables like Base Configuration Item or Task....

Combo Line & Bar Chart

Would like to create a combo bar & line chart, showing: Bar1: Tickets Opened on day;Bar2: Tickets Resolved on day;Line: WIP (Running Total Tickets Open - Closed); Is anything like this possible? I'm struggling to find how to plot more than one series...

BenjiP by Tera Contributor
  • 1681 Views
  • 2 replies
  • 0 helpfuls
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