Hi All, I have created one data visualization for Incident Table. I have applied condition "Created on last 12 months".However, it only shows data till Sep 2023. Any idea, why this is happening? To check, I applied filter "Created on last 3 months", ...
Hi All, Im trying to understand the best way to allow ad hoc task and completion of Request till the end. Could anyone share an example of how this is possible using flow designer.
We are looking to track a few fields on stories in closed sprints. Our sprints are running bi-weekly, Wed-2nd Wed, on a fairly regular schedule. The last sprint was 12/6/23-12/20/23. Here's what I am trying now:Indicator Source:Valid for frequency: B...
I have a simple chart that shows the Open and closed incidents for a client. I have added multiple Group by options and would like to lose the (Empty) label on the X axis. How do I do that?
Can any one help how to put relative date and time filter for the "Opened On" field fromYesterday 06:00:00 to Today 06:00:00. I need this filter condition so that I can schedule the report in ServiceNow daily at 06:10:00 AM.
Below is the task I am executing and I arranged the widgets as per the instructions give below but the task still fails validation. Can someone please assist? 1. Arrange the widgets as shown.2. Confirm that all widgets display data as expected.3. To...
Hello, I am trying to create a report to show the results of select assignment groups with fewer than 20 tasks (incident, change, problem) assigned to them in the past year. My goal is to see which teams in my company are not using ITSM. The part I...
Hi Friends,I'm seeking guidance on the order of configuring components to build a performance analytics dashboard widget. Could you please advise on the sequential steps for the following items:IndicatorsIndicator SourcesBreakdown SourcesJobsWidgets,...
Hi,I am struggling with one issue.I need to measure value of one field ONLY if certain conditions are met.Good example would catalog task table and tracking value of custom field called vendor when state is 'on hold' and on hold reason is 'awaiting v...
How to schedule a performance analytics widget to the users
Hi all, We've just recently been granted access to and started using Function Fields in reporting. However, our platform architect recently threw a flag on our usage after noticing that our function fields were modifying table structure by adding Dic...
Hi AllI want to calculate and create a report on Time taken between 'awaiting acceptance to close complete'.I have tried Metric definition which doesn't give you historic data. Tried audit tables but due to huge data the performance is low and it is ...
Hi All,Im still learning on flow designer and would like advice on the use of sub flows. In this case would a sub flow be able to loop to approvals needed then create SCTask at the end My requirements;If Request type is one of Create/Update , Data f...
Hi Guys,I need to change the order of this time series columns, which are stacked.We have the blue column with the current ticket backlog, red with opened ticket this month and the green with closed tickets. The grey line is the target for the backlo...
Hello All,I have a query related to the Platform Analytics Workspace reports. I am seeking information on the table name and configuration that holds the datasource information for reports created within the Platform Analytics Workspace.Since we have...
