Hi all,In Performance Analytics Responsive Dashboards, I have created a Cascading Interactive Filter which allows to filter the same table by dependent choice values. This essentially allows for a drilldown into dependent choice fields. I cannot fi...
I'm looking at the User Experience Analytics and noted that one of the Hashed User Ids is Anonymous. Any idea on why it would show as Anonymous rather that a hash like all the other ones?
Hi Everyone,How can I hide a dashboard in ServiceNow? Thanks
I have existing metrics for ticket state duration and need to report average durations by state. My issue is that a ticket can repeat states, thus creating multiple metrics for the same ticket and state combination. I need to report the cumulative a...
Hello, I got an issue with some RITMs which remain in state open/in progress even when all sctasks were already completed long time ago. I need to get the list of such RITMs. I found a great solution in postSolved: Report on all Open RITMS but all th...
Looking to create a "Last Updated" widget much like a Last Updated legacy trend chart in PA. However, I cannot find the "Updated" fields in the breakdown sources area I am looking for, nor in the [task] table itself. What has to be done to allow this...
Need to create a Breakdown script for the type of groups (All, Service Provider, Client) for Incident.assignment_group.Type or Catalog_task.assignment_group.type.The assignment group type should be 'resolver'.Please advise on this.
I added Tag in my Incident. Somehow the tag was removed in the recent 2 weeks by someone. I have added it back. How to check on who and when it was removed?Thank you.
Steps to reproduce : Go to a list of incident Right Click > Export > Excel (.xlsx). Export Complete box shows after a few seconds with Download button. Click Download button and error 'Requested attachment does not exist' shows. Also although the err...
Hello, I'm trying to set up a report that shows how long the changes took to close that ignore new to authorize state. I want the report to start on scheduled to closed state. I have one setup for 90 days and annually. However, we found that chang...
I'm creating a dashboard in platform analytics, and I can add an indicator (number of resolved incidents), add a date filter, set the metric to Daily, and it will update the average for the selected date range on the filter, as expected. However if I...
Dear All, I saw multiple posts on this forum. I fail to understand why this is so complicated and yet I am not able to find a soloution. Task: Display average incidents in a Widget over a period of a month - I do have PA available but all average c...
Hi ServiceNow Community,does anybody know something about some planned changes regards to the excluded tables for the AI Search indexing?ServiceNow describes in their documentation, that AI Search excludes tables like Base Configuration Item or Task....
Would like to create a combo bar & line chart, showing: Bar1: Tickets Opened on day;Bar2: Tickets Resolved on day;Line: WIP (Running Total Tickets Open - Closed); Is anything like this possible? I'm struggling to find how to plot more than one series...