I want to create a PA widget that shows how much time incident is in each state in its whole lifecycle from new to closed or cancelled.I know this is possible with metrics but I want a PA widget because I have historical data.
I would like to be able to see analytics with regard to the usage of ServiceNow reports, i.e. which reports are being viewed, who is viewing them, how often are the reports viewed etc.I am not able to find tables in which report analytics is stored
How do I share multiple reports to the same groups all at once. It seems very inefficient to have to share each one itinually.
Can anyone help me with creating a widget or filter, so i can view tickets created for the different machines my company deploys. wanting to see if any one specific build tends to have more tickets created than others.
We have a widget that displays the results of 2 week sprints. Are there any tricks for modifying the x-axis labels to something more friendly like the date range? Or the sprint number would be awesome if I could map that in. Also, when I use all line...
Hi,Do we have additional articles or trainings on CEO dashboard apart from the documentation that is present in innovation lab? We have installed the dashboard and we're not able to configure it to meet our organizational needs. Please share addition...
Assumption: A ticket is re-assigned to multiple assignment groups before it is closed. I need to create a report that shows the amount of time a ticket is assigned to a given assignment group. What are the steps required to provide this info...
Hello,I have created a report in Platform Analytics using "visualization type - vertical bar" and could sort the catalog items based on count either ascending or descending.Now when I wanted to see it in list view, there is no sort option.Has anyone ...
Hello experts,We have a scheduled report in which for its settings, we have directly added email addresses of the recipients of the scheduled report. Some of the users did not receive the said scheduled report because it says that the user is inactiv...
Hi ServiceNow Experts, I just want to understand why the below script is not working in Async Business Rule: var gb = new GlideRecord('cmdb_ci'); gb.addEncodedQuery('correlation_id=test'); gb.query(); if (gb.next()) { gs.log('yes...
I have a Dashboard that was shared with a group where Abraham Lincoln is a member. Why he has no access to read Widgets?
We have a custom table which has a list field pointing to Change. A custom table record could have multiple CHGs listed in the list field. For reporting purposes we created a Database View with a where clause of customtable_field = chg_sys_id, howeve...
Hi, my requirement is to allow only admin to create Ad Hoc Catalog task. Could someone advice is creating a backend check box on RITMs would be best? I believe Creating a new UI action would be the best.
I'm trying to check if all my SLA's have a Response & Resolution SLA. How could I construct a report on those things that do not have either one - i.e. they have no SLA's attached. Thanks!
Hi all, As more and more business units are receiving custom apps from us, and utilizing Dashboards we make for them, they are now appearing on TV's around the office. Problem I'm encountering is some of these Dashboards have multiple tabs, but on an...
