I am attempting to get a report for aged cases based off the last time a comment was made on a case, we were previously checking aged cases for cases not receiving an "Update" for 3 days but we want to specifically look for notes and comments instead...
Hello, My director has a very specific SLA metric requirement. We have a staff augmentation and will need to track the progress of the contractor team.I need to show for each definition (p1 resolved, p1 response time, etc.) what percent of each was m...
There is a scoped application for certain role users (Senior managers) . The managers would like to see a reporting dashboard as their homepage. There are many users with such role and the development team does not have admin access to the Prod. So, ...
We are building a series of indicators on the Time Cards table and we want to have a breakdown by the task type. I thought that I would create the breakdown source from the sys_class_name on the task table, but this does not seem to bring any value...
Hi, I am trying to get our cost PA indicators to work to show cost per inc/ req. I have added a state and made active in the fixed cost definition but kept it ootbbut the formula in the is below -[[Number of resolved incidents]] == 0 ? 0 : [[Cost of ...
Hello, I have a problem with the Request Item Workflow Stages widget. When I use Flow instead of Workflow, the widget only shows the stages but not the approvers' names. How can I display the approvers' names in the widget when using Flow?
Challenge: Unable to find a way to report on "Reassignment Count" per Assignee (Assigned To)Question:Is there a way to report on how many reassignments per month an assignee does? Is this possible without using custom metric definitions?Background:We...
how to create a performance analytics in servicenow to get the count of pending group approval in servicenow and i want to get the count based on days like pending approval greater than 5 days and greater than 10 days and greater than 15 days.After g...
I have a Single Score visualisation of Open Incident's.I have enabled Chart interaction by selecting "Allow chart interaction" and setting the Action to "Go to data view".So when I run the dashboard and "drill down" into the Single Score widget, it o...
hi all,Can someone please provide details, what is additional Interactive Filter in Dashboard. And where is it stored. reference screenshot:ThanksUjjwal
Hoping someone can help. Is there a way to either edit or add another List component to the default Visualization Types in the Platform Analytics Experience In-line editor? The "List - Simple" is the default one that is provided however there is no P...
Can anyone advise how to get table data for cases like while using VA, Knowledge article returned or not. Or else it lead to HR case is raised if user is not satisfied with the KA. I have some requirements to include both HR and VA for Performance an...
Hello,I would like to export CIs that belong to a Dynamic CI Group.When I click on the 'View CMDB Groups CIs' I'm getting a list of CIs that belong to that Dynamic CI Group, but I can't export the list by (the usual) right-clicking on the column head...
Hi,We are representing the list component data in UI Builder using tables data How can I get data to be displayed via JSON same I need to represent the data visualisation component with JSON.How can I achieve this one?Thanks in advance
Hello Community, I have a requirement to create a Breakdown for a reference field to display 2 values. For example, the owned_by field on the cmdb_ci table would have a breakdown like Has owner and No owner to determine the count and percentage of CI...