I am trying to create a very simple Metric Definition on the alm_hardware table. All I need to capture is a change to the assigned_to. I've tried this as both a Field value Duration and as a Script Calculation and still nothing happens. I am ce...
This doesn't seem like it should be that difficult but I can't get it to work. I have a SC Task duration metric but reporting wise I can't filter it down to assignment group and item. So I tried the sc task table directly and there is no OoB calculat...
Hello community!In developing indicators and breakdowns for my IT department, I am having trouble with a column IT added to the INC table- it is not selectable in the "SELECT ELEMENT FROM THE TREE" pop-out after choosing the INCident table in the BRE...
We have a custom field in the incident table to flag if the incident a backlog ticket.To track the number of backlog ticket, we have created an indicator to track the number of Backlogs is True at the end of every day (23:59:59)Issue:Whenever the dat...
Hi all, I am trying to create an Interactive Filter that would filter all incident tickets by those which I(dynamic) am on the watch lists for the ticket in question. Now if I were asked to construct this my initial thought would be: Field Type: Refe...
Is it possible to create Trend report for Pivot table? I want to create a Pivot Report for all the incidents Opened this month or year. I know chart is available but didn't find anything for pivot?
We are looking to find out the specific detail as to how resource calculations are made in the OOB Resource Utilization Reports in Helsinki. Is there a reference where I can find this information so I can inform my customer?Thanks
Hi, I am currently working on a Performance Analytics - CMDB Dashboard, I have the roles of itil, asset and admin (and some more), so in general I think I should be able to do everything,I have activated and executed the CMDB Health Dashboard Sched...
Hi ,Schedule reporting is not triggering. The error shows SMTPSender: no recipients, email send ignored.We have scheduled some reports and until Saturday notification got triggered. In Email addresses field I have given email id's with semicolon as s...
Hello all,I am trying to create a widget on PA, which measures the number of incident tickets inflow to a certain assignment group. As a ticket might get reassigned to different assignment groups few times before resolved, I will need to get the numb...
Our 24/7 Servicedesk is divided into 3 8 hour shifts.8AM - 4PM4PM- MidnightMidnight - 8AMI want to create a report to see how many tickets are created in each of those different shifts for the last week/month. After going through some articles, it ...
Is there a way to see all available out of the box KPIs for all applications?
In the reporting , there is one "Incident_SLA" reportThe legend displays Several icons:"same day"- "2 days"- "2-5 days"...Is it possible to modify the legend so that only 3 icons are displayed:-"Same Day"- "3 Days"and -"Superior to 5 Days" OnlyThank ...
Hello, I have the following scenario not working in OOTB environment when exporting filtered reports Go to dashboard Example Interactive Filters Incident ( its OOTB)From the second report . Try to export the incidentsRight Click on priority or any ...
Is is possible to create a breakdown dashboard which contains a Workbench widget? Specifically, I am trying to modify a dashboard which comes with the PA - Change Management Content Pack (Process by Age) to utilize a breakdown of Change Type. I've su...
