I have a custom field on the Task table called 'Business Unit'. It is a simple String that is set via a business rule when the Task record it created. I have a look-up table that is used to populate the field on the Task table. I have an Incide...
Is there any way to set the y axis of a line graph to be a percentage. We want to report on percentage of SLAs met over time. We can get a count, but not a percentage.
Need Report for MTTR for Reqeusted Items. Group by Closed and Trend Monthly. I was able to create this report for INC's. Screenshot attached. I need the same type of report for Requested Items. Please assist.
I noticed today, and don't think that this has been the case in the past, that on some scheduled reports that I have running daily that are in PDF format are getting the following at the top of the report page:Value of property 'glide.pdf.max_rows' m...
Can anyone tell me if you have created a customized calendar in servicenow. There is a business impact calendar that we utilize to show acceptable times/dates to perform maintenance in each of our respective service areas. We now keep that calendar...
Hi, I am using formula indicator to display month wise record & Time series as "By Month Sum +" where i am getting output for last 6 months. Could you please tell me how PA calculating month value,On which date based on Header value of month displayi...
I would like to create a dashboard report showing counts of incidents, tasks and requests in one bar graph, and when a column is selected drill down into data specific from that table. I was able to do this using data sets, but its displaying the d...
Good afternoon community,I have been tasked with determining if our new hire process is completing within SLA, in it's entirety. Right now, the REQ fires a RITM, which when approved, kicks out multiple TASKs. We have the SLA being applied to the TASK...
Hi,Whenever I am trying to save a report or create a new report it is giving me this following error.Unexpected error:GlideRecord.setTableName - empty table nameAnd the source of the error is ReportSaveProcessorPlease help
Hi I have a requirement to be a google map dashboard that shows different data. I activated google maps, pulled the API key and now what? I've searched the wiki and blog but I am still stuck. Please help!
The refresh icon on a homepage/dashboard doesn't show up until you hover over the widget header. Is there a way to have it always be visible?Thanks
Good day --Could someone help describe some of the similarities and differences between Metrics and Performance Analytics? I know that Metrics rely on Db Views and PA is driven by its own module with Indicator and Breakdown sources, but which one of ...
Hello,I run job [PA Incident] Daily Data Collection & [PA Incident] Historic Data Collection in which both got executed when i look at the logs i can see as Collected with warnings.What does warnings means here & how can i see the warnings ?
Hello Community!How do you kill/cancel/stop a Performance Analytics Job instance?Here's the situation: I'm either building or testing things that I've built in Performance Analytics, and when I go to run the Historical Job to pull the last year or ...
Hi all!Another challenge here today..I want to collect the score of how many open incidents an assignment group has every month. If I use the daily indicator, the numbers gets all wrong when I do a SUM by Month, because of course it adds all the reco...
