Hi, Does anyone know if it is possible to report on tickets worked on/touched by a workgroup but they did not resole/close the ticket? For example an incident might go to the Wintel team and then onto networks, could I report on all tickets that went...
Hi all, I have a question regarding the movement of dashboards between instances. In my test instance I have a dashboard with some widgets on it. In a recent story, there was a requirement to add a new widget to said dashboard, which would in turn fo...
Hi , I have a requirement to use UI macro and call it in a widget to have a drop down values from a database table and based on the selection of choice report has to be refreshed, Please any one help me with the script.
I am attempting to create a report that shows all records with a date field which is in a specific month next year. For example, all contracts which end this month next year. If the report is viewed on August 14, 2018, it should display all contrac...
Hi all, I have a requirement from my colleague to make his life easier creating dashboards for new sites, by having a single graph change its data dynamically based on which dashboard it's in. We are more than happy to look at bar graphs stacked by l...
Hi Friends, Greetings for the day, Could someone please help me to achieve the below requirement: I have a created custom filter with the help of community as shown below. Here all the fields are not available to select. for example "Priority", Impac...
Hello, please help I have created a report. I want to share the report just with my group. But when i save the report and go to share setting, i just find two option in field "Visible to". The option is Me dan Everyone. The instance is Kingston versi...
Hi All, I need to create a report which is in below format on task table : This report shows aging of tasks assigned to Billing group. Need advice on which columns to show as column labels and which to show as row labels also how to show aging(if po...
Hi, I am knew to ServiceNow, I began last week. I used the ServiceNow Documentation in order to set some maps reports in a Kingston ServiceNow instance. For instance, I would like to design some reports showing open incidents by caller location. My m...
Hey all, I'm trying to create a custom interactive filter that will have two buttons and will be filtering the assessment instance table. The two buttons will clear the filters and return to the reports default filter, and the other will move the fil...
Hello Guys, I have a task to create a dashboard to monitor CIs. I went through the CMDB KPIs and tried to implement the feature. I can see the Correctness, Completeness and Compliance on the dashboard. But i want to know whether we can use performanc...
Hi Experts, i made a report to count the number of incident that was assigned to one of my groups for last month. I used incident_metric. it gave me all incidents that was affected to one of my groups. BUT if the same incident came 2 or 3 time to my ...
I want to generate a I want to generate a report on task table for one group (task type = catalog task) which will exclude the updates made on weekends and which has been updated only before 2 days. Suppose today I am running the report, it will sho...
I will use above filter conditions in my report. Currently my servicenow page is in UTC time zone. I will share my report to a personal who is using service now page in IST time zone. Obviously the records will be differ because of the different tim...
Hello, I am new to servicenow reporting and I would like to create a report based on results of an import set. The import set does contain error log statements if the data coming in are invalid. I want to create a report that shows how many records w...
