We've been asked to add a condition to allow users to filter a report based on a relative # of weeks. For example, report on all incidents created during the previous 4 weeks (not including the current week). They want it to behave similar to the...
Hi,I had created import set in service now which i created table and load data through JDBC connection.Now in the source new fields are added so those new fields i need to add in my import set table.Below question i have:-1) while adding new fields i...
What are some common IT Operations KPIs that you track? Which do you find to be the most useful?
Can you have a script for a breakdown mapping return multiple SYS_IDs? I have a use case where we want to breakdown incident indicators by the affected services (calculated by the associated CI). This data is already being collected in a custom table...
HI AllNew to the forum. I am trying to wok out if it is at all possible to have XML as an output format for Scheduled reports. This would seem like a basic feature that most toolsets can output to. Any assistance would be greatly appreciated.
Hello,I am trying to create a Choice List type interactive filter that will apply to multiple reports that use different tables. this would allow a user on the dashboard to select the Recovery Tier of a Service (u_recovery_tier) and then update all...
Hi,Performance Analytics job [PA Incident] Daily Data Collection in returning errors in the job log. Here is the error:Any idea to correct this will be welcome.Thanks
Hello Everyone,We have a change the size of the widget in out ITIL Homepage dashboard. My Bar report width is big when i click on edit widget i can see an option to change the Title size which by default it was 10 i change is 8 and i have height PX b...
When I collect data by using a daily job and a montly indicator the values for score_start and score_end are based on the first day of the month and the last day of the month.How can I use the day for wich the data is collected..excamplejob collects ...
Hi ,<this is a repeat question as previously i could not find any relevant help with How to get embedded list/relationship in reports column >I can see a report on task that shows relationship/ embedded list in the available field columns.Please fi...
Is there a color palette that works well with charts for those with color blindness?
Hi ServiceNow Experts,I have created a dashboard containing a report that is visible to selected users. The objective is for the selected users to view the report in thedashboard, but won't be able to open the report and edit the conditions. Is this ...
Hi,we are creating a dashboard with PA and we need a speedometer widget.Do you know if it is possible to set colored ranges? (i.e. 0-75 green, 75-95 yellow, 95-100 red)On classic report we can do this setting Upper and Lower Limits.Thanks for help.Al...
Hi, Hoping someone can assist please. I'm looking to run a report depicting the total number of incident tickets that are open at 8:00 EDT daily. The idea is to see a trend of how many tickets were opened the day before yesterday, yesterday, today an...
Hi guys, we are interested in developing a machine learning algorithm that can auto assign the incidents to the correct groups/teams. I see this: https://hi.service-now.com/kb_view.do?sysparm_article=KB0597625 Where can we start?
