CSA exam voucher not recieved

[MHore]

I have completed the CSA course one month before still not received the Voucher.do let me know any specific steps to be done.

[Dr Atul G- LNG]

Hi @MHore 

Practically you should the voucher on same time. Better log a case via Now Learning and get it sorted from there.

I assume you completed the training 100%

[Ehab Pilloor]

Hi @MHore,

Check your CSA voucher status in Now Learning profile in My Badges or My Achievements. If you can redeem from there, then you will get voucher code.

If you did above steps and didnt find voucher, then you should submit a ticket in Now Learning Help Center and explain your issue and also attach a proof of your ServiceNow Administrative Fundamentals completion. It is expected that if you have completed the course, then the Now Learning team will address the issue and add a voucher which you can claim in your profile.

If you found this reply useful, please mark it as solution/helpful.

Thanks and Regards,

Ehab Pilloor

[Nivedita Patil]

Hi @MHore ,

create case from now learning account and wait for response. It takes time but your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

[Sandeep Rajput]

@MHore You can log a case with Now learning support if the Voucher doesn't appear in 24-48 hours.