- last edited on by
Steph Morillo
----- News & Announcements -----
- Now Platform Xanadu Release Announcement (blog) -
- Xanadu Now Platform Release Press releases
- ServiceNow releases its most comprehensive set of new AI innovations with the Now Platform Xanadu re...
- ServiceNow to unlock 24x7 productivity at massive scale with AI agents for IT, Customer Service, Pro...
- ServiceNow infuses new AI capabilities into prupose-built industry solutions with the Now Platform X...
- ServiceNow boosts productivity and strengthens collaboration across the enterprise with the Now Plat...
- Xanadu Release Website
- Xanadu Release Stream (Recording)
- Xanadu Release AFTERPARTY
- Developers
- Xanadu Release with the Developer Advocates
----- Learn about Xanadu Release -----
- Product Launch blogs (https://www.servicenow.com/community/product-launch-blogs/)
- Products > Releases and Upgrades
- New features and products in Xanadu
Biggest ServiceNow AI release yet
Our Xanadu release optimizes the AI-ready Now Platform for speed and scale.
Employees, customers, and developers in any industry can put actionable AI to work. See the livestream for more.
blog - Now Platform Xanadu release: Actionable AI across the enterprise (Jon Sigler)
***Gen AI roadmap: How ServiceNow puts AI to work for people
White Paper: ServiceNow commitment to responsible AI and how we deliver responsible GenAI solutions
AI Innovation Reel
Unlock your ServiceNow AI Journey with ServiceNow Impact
- AI Search (Link)
Search source options for Now Assist QA&A Genius Results
NLQ Genius Results support searching for multiple CMDB tables
Middle dot support for Japanese
New AI Search Setup Page
blog - Optimize Your AI Search with ServiceNow’s TuneUp Your AI Search Accelerator - API release notes (Link)
- App Engine Studio (Link)
Give users permission to work in AES or Creator Studio by assigning roles during the intake request review process in AEMC - Application Portfolio Management (APM) > See Enterprise Architecture
- Asset Management > See also Enterprise Asset Management
IT Asset Management release notes
Webinar - What's New Xanadu Release Highlights for Asset Management - Sep 16, 9:00 PDT
blog - SAM Product Maturity Assessment: Enhancing Software Asset Management
blog - Optimize AI service investments with ServiceNow's Xanadu release of Cloud Cost Management
blog - Manage asset calibrations with ServiceNow's Xanadu release of Enterprise Asset Management
blog - Manage asset inventory from end-to-end with ServiceNow's Xanadu release of Hardware Asset Management
blog - Reduce time to value with ServiceNow's Xanadu release of Software Asset Management - Clone Admin Console (Link)
Use a new backup when your backing up the Clone Admin Console to make the backup go more quickly
View the Clone preserver guidance added to the Create a clone form to understand how to use Clone preservers - Cloud Observability
blog - Innovate in more regions with Cloud Observability
blog - Cloud Cost Management - Collaborative Work Management (See Also Strategic Portfolio Management) (Link)
My Work in CWM | Duplicate a Board in CWM | Duplicate a Doc in CWM
2024 Xanadu CWM Delta Deck (Customer-Facing).pdf
blog - Optimize Workflows with Centralized Task Management and New Collaboration features - Configuration Management Database (CMDB) (Link)
CSDM and the CMDB Data Foundations Dashboards | CMDB Integrations Dashboard in the Next Experience | Quick start tests for CMDB
blog - Context is the key ingredient for effective AI outcomes. New CMDB and CSDM features in Xanadu will d...
Configuring and using CMDB Health has been streamlined with useful analytic data and some concepts such as overall health scores removed
CMDB Health dashboard is now implemented with the Next Experience user interface in the CMDB Workspace
Limit the performance impact of CSDM and the CMDB Dat Foundations Dashboards by configuring performance settings - Conversational Interfaces (Link)
- CSDM
blog - Start Your CSDM journey with the Impact Jumpstart Your CSDM: Foundation Accelerator
blog - Context is the key ingredient for effective AI outcomes. New CMDB and CSDM features in Xanadu will d...
See the new Impact Accelerator for CSDM (scroll down to Impact section) - Customer Service Management
Customer Service Management release notes
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for Customer Service Management - Sep 24 8:00AM PDT
blog - Xanadu Release Highlights: Supercharge Customer Service Management with Generative AI - Digital End-User Experience (Link)
DEX Insights | Integration with ServiceNow Proactive Engagement | Desktop Assistant with Now Assist | Actions and Actions Library - Digital Portfolio Management (Link)
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for Digital Portfolio Management - Sep 17 8:00AM PDT
Admin Center in Digital Portfolio Management | Update KPIs in DPM | Work with Needs Attention panels
- Document Intelligence
blog - Effortlessly Extract & Use Data with Impact’s Jumpstart Your Document Intelligence Accelerator
See also the new Impact Accelerator for Document Intelligence (scroll down to Impact section) - Employee Center
August 2024 enhancements to Employee Center Pro
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for Employee Center - Sep 19 8:00AM PDT
Meet the winners of our 2024 Best Employee Portal Contest (BEPC)
blog – Introducing the “Extend Your Employee Center to Pro” Accelerator
See also the new Impact Accelerator for Extending Your Employee Center to Pro (scroll down to Impact section) - Enterprise Architecture (formerly APM) (Link)
blog - Strategic IT alignment and integration: enhancing business efficiency and innovation
Enterprise Architecture (fka APM) Delta Decks for Xanadu Release
Enterprise Modeling and Visualization in the EA Workspace
Technology Portfolio
Digital Integration and interface enhancements
Portfolio section enhancements
Setup section enhancements
Connect a digital interface with the CMDB API in the EA Workspace
Working with the Enterprise Architecture Workspace dashboard - Enterprise Asset Management (Link)
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for Asset Management - Sep 16 9:00AM PDT
Enterprise Architecture: Simplify, Transform, Optimize
Define required calibrations for your enterprise assets by using calibration attributes
Manage inventory picking within your stockroom
Manage the life cycle of enterprise models efficiently
Start the process of onboarding multiple assets directly in the Enterprise Asset Workspace - Event Management
blog – Harness the power of AIOps with the Impact Jumpstart Your Event Management Accelerator - Field Service Management (Link)
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for Field Service Management - Sep 17 10:00 AM PDT
blog - Field Service Management: Accelerating productivity with AI
Field Service Management release notes
NEW -- Now Assist for Field Service Management (FSM) release notes
Dispatcher Workspace
Field Service Quality Management - Financial Services Operations
blog - Xanadu release for Banking: Expanded dispute proficiencies with Visa and Gen AI
blog - Xanadu release for Insurance: Automation and Gen AI to improve P&C and life claims processes
NEW -- Dispute Content Pack for US Regulations release notes
NEW -- Dispute Rules Content Pack for Mastercard release notes
NEW -- Individual Life Claims release notes
NEW -- Now Assist for Financial Service Operations (FSO) release notes
NEW -- Verifi Spoke release notes - Governance, Risk, and Compliance
NEW -- Smart Assessment Engine release notes
Governance, Risk and Compliance release notes
blog - See what's hot in ServiceNow Risk and Resilience in the Xanadu release
blog – IRM Product Maturity Assessment: A Path to Enhanced Risk Management
See also the new Impact Accelerator for IRM (scroll down to Impact section) - Hardware Asset Management
blog - Hardware Asset Management: On Demand
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for Asset Management - Sep 16 9:00AM PDT
Manage inventory picking within a stockroom
Manage entire life cycle of the assets that DaaS providers offer to their customers by using the Device as a Service (DaaS) feature - Health and Safety
blog - Elevate your workplace health and safety with ServiceNow's Xanadu release - Healthcare and Life Sciences (Link)
- HR Service Delivery
blog - Unlock HR Service Delivery and Talent Development Excellence with ServiceNow's Xanadu Release
NEW -- HR Service Delivery for Healthcare release notes
NEW -- Journey designer release notes
NEW -- Leader Hub release notes
NEW -- Skills intelligence release notes - Hyperautomation and Low Code
NEW -- Integrated Development Environment (IDE) Release Notes
blog - How to activate ServiceNow IDE in Xanadu
Video - Integrated Development Environment and Fluent (SN Dev Program/Creator Toolbox)
Hyperautomation and Low-code release notes - Instance Observer
blog – Introducing Instance Observer - Integration Hub (Link)
CyberArk credential storage integration
Make outbound REST and SOPA calls through a MID Server using mTLS
CyberArk credential storage integration - Intelligent Experiences (Link)
- Issue Auto Resolution
blog – Automatically resolve user issues with the Impact Jumpstart Your Issue Auto Resolution Accelerator
See the Impact Accelerator for Issue Auto Resolution (scroll down to Impact section) - ITOM
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for ITOM AIOps - Sep 25 8:00AM PDT
blog – Harness the power of AIOps with the Impact Jumpstart Your Event Management Accelerator
blog - Interested in Xanadu AI outcomes? Start by getting Visibility to your company's tech stack...
IT Operations Management release notes
Use the new application Service Reliability Management
Agent Client Collector updates
blog -- Health Log Analytics (HHLA) on the Now Platform Xanadu Release changing the game for IT operators
Health Log Analytics updates - ITOM Visibility
Use Discovery Admin Workspace features to jumpstart discovery implementation
MID Server features for better discovery performance - ITSM
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for IT Service Management (ITSM) - Sep 16 8:00AM PDT
blog - Resolve incidents quicker and elevate user experiences with the Xanadu release
Video - Learn about Now Assist for ITSM - our Generative AI Offering
Video - ServiceNow GenAI Inside Track Now Assist for IT
New KPIs introduced in the self-solved deflections category of ITSM Success Dashboard
NEW -- Proactive Engagement release notes
IT Service Management release notes - Knowledge Management (Link)
Knowledge article editor has been updated
Knowledge Management advanced plugin now installed by default for new customers. Plugin activates article versioning, subscriptions etc.
New Knowledge Management Overview dashboard
AI Search enabled for Knowledge Base articles
Use Now Assist in Knowledge Management to generate a knowledge base article from a selection of similar cases. - Legal Service Delivery
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for LSD & Contract Management Pro - Sep 26 8:00AM PDT
blog - Accelerate Legal Service Delivery with ServiceNow's Xanadu release - Manufacturing Commercial Operations (Link)
blog - Enhance service connectivity and AI-powered support with Manufacturing Commercial Operations (MCO) - Mobile Platform (Link)
- Next Experience Components (Link)
Video - What's new in Xanadu for Experiences - Now Assist (Link)
Support users who speak different languages with multi-language, dynamic translation.
Make finding tables and lists easier and more efficient by using the navigation platform skill in the Now Assist panel.
Write with Now Assist to provide chat and email suggestions for agents based on the content of a conversation.
Enable developers to create their own custom skills by using the Now Assist Skill Kit.
Generate a knowledge base article from a selection of similar cases or incidents.
Now Assist for Field Service Management (FSM)
Now Assist for Financial Service Operations (FSO)
Now Assist for Security Operations
Now Assist for Strategic Portfolio Management
Now Assist in Virtual Agent (See also Virtual Agent below)
- Operational Technology
NEW -- Operational Technology Request Management release notes
NEW -- Vulnerability Response Integration w Microsoft Defender for IoT (Azure) release notes
Operational Technology release notes
blog - Accelerate productivity with ServiceNow's Xanadu Release of Operational Technology Management - Order Management (Link)
- Platform
Platform administration release notes
Platform capabilities release notes
Platform user interfaces release notes
Sensitive Data Redaction
Theme Builder release notes (store app) |
blog – Exploring Theme Features in the Xanadu Release | ServiceNow Xanadu Themes (video) - Platform Analytics
Platform Analytics release notes
Video - What's new in Xanadu - Platform Analytics - Platform Security
Webinar - Discover What's New: ServiceNow Xanadu Release for Platform Security & ServiceNow Vault - Sep 20 8:00AM PDT
Platform security release notes - Problem Management (Link)
Introduction of Problem Management models to provide support for additional problem and problem task scenarios. - Process Mining
Webinar – Discovery What’s New: ServiceNow Xanadu Release Highlights for Process Mining – Sep 25 9:00am PDT
What's new for Process Mining in the Xanadu release
See also the new Impact Accelerator for Process Mining (scroll down to Impact section) - Public Sector Digital Services (Link)
Now Assist for Public Sector Digital Services - RaptorDB Pro
Support transactional and analytics workloads with a single architecture. Stay tuned for more information upcoming - Retail Operations (Link)
NEW -- Retail Operations release notes
Streamline store tasks and operations for great customer experiences
Streamline connection between hq and retail organizations with increased visibility
Improve retail org worker experience with self-service tools like a knowledge base
Central portal with access to retail org cases - Sales Order Management (NEW)
NEW -- Lead Management release notes
NEW -- Sales Agreement Management release notes
Webinar: Discover What's New: ServiceNow Xanadu Release Highlights for Sales and Order Management - Sep 24 9:00AM PDT
Boost sales efficiency and shorten revenue cycles with ServiceNow's Xanadu release of Sales and Orde...
AI Innovation Reel - Security Center (Security Best Practices)
NEW -- Threat Intelligence Security Center release notes
Security Event Notifications tool
Monitor the security health of all your instances and take rapid action with new Security posture dashboards
Schedule security scans with the updated Auditor Suite to monitor access control configurations in the Security Scanner tool - Service Bridge (Link)
Enable providers to adopt new features and provide uninterrupted service to their consumers who have not upgraded - ServiceNow Studio
Webinar - Deep dive into the new ServiceNow Studio (Xanadu TechNow 98) - Security Operations
Security Operations release notes - Software Asset Management (Link)
blog - Software Asset Management: On Demand
blog - Reduce time to value with Xanadu release of Software Asset Management
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for Asset Management - Sep 16 9:00AM PDT - Source to Pay Operations (Link)
Now Assist for Sourcing & Procurement Operations - Strategic Portfolio Management
Webinar - SPM Academy: Discover What's New: ServiceNow Xanadu Release Highlights for SPM & EA
Streamlining Strategic Portfolio Management: Key Features for Enhanced Efficiency and Insights
SPM Delta Decks for Xanadu Release
Xanadu release Product Documentation - Telecommunications, Media, and Technology
NEW -- Now Assist for Telecommunications, Media and Technology (TMT) release notes
Webinar -- Discover What’s New: ServiceNow Xanadu Release Highlights for Telecom – Oct 1 9:00AM PDT
Video - Telecommunications Network Inventory Xanadu Overview - UI Builder & Workspaces
blog - What's New in Xanadu for UI Builder and Workspaces - Unified Workflow Studio
Workflow Studio & Flow Designer - Live Coding Hour
Workflow Academy Shorts - Workflow Studio
Workflow Studio docs
Workflow Studio Store App
- UX
blog -- UX Taxonomy Review & Design Accelerator: Enhancing User Experience Through Structured Content
See the new Impact Accelerator for UX Taxonomy Review & Design Accelerator (scroll down to Impact section)
- Virtual Agent
Now Assist in Virtual Agent - What's new in Xanadu
blog – Fast Track Your ITSM Virtual Agent with ServiceNow’s Jumpstart Your Virtual Agent
- Workflow Automation
Video - What's new for Workflow Automation in the Xanadu Release - Workplace Service Delivery
Transform the workplace for enhanced experience and efficiency with ServiceNow's Xanadu release of W...
See All Release notes summaries for Xanadu features
---- Impact: AI Powered, Value Acceleration Solution ----
Top things to know about ServiceNow Impact
ServiceNow Impact FAQs
Webinar - Discover What's New: ServiceNow Xanadu Release Highlights for Impact - September 23, 2024 8:00AM PDG
blog - ServiceNow Impact and the Xanadu release
Xanadu Initiatives & Accelerators (docs) | Impact Accelerators Catalog Xanadu (docs)
- New AI recommendation engine enhancements
- blog - What are Impact Jumpstart Accelerators?
- Common Service Data Model (CSDM) Assessment - Business Services (Run) - Advanced: Provides an assessment and guidance for
CSDM Run maturity, including Business Services, Business Service Offerings, Request Catalog Items, and (Business) Service Portfolio.
Common Service Data Model (CSDM) Assessment Technical Services (Walk) - Advanced: Provides an assessment and guidance for
CSDM Walk maturity, including Technical Services and Technical Service Offerings.
Extend Your Employee Center to Pro: Provides prescriptive guidance on extending the Employee Center capabilities to include Pro features.
Jumpstart Your Common Services Data Model (CSDM): Foundation: Provides an overview and breakdown of the CSDM with a focus on
Foundation data.
Jumpstart Your Document Intelligence: Provides a demonstration of the possibilities and capabilities of Document Intelligence.
Jumpstart Your Employee Center: Includes a demonstration of the possibilities and capabilities available with the ServiceNow
Employee Center portal in your instance.
Jumpstart Your Event Management: Provides a demonstration of the possibilities and capabilities of Event Management.
Jumpstart Your Issue Auto Resolution: Provides a demonstration of the possibilities and capabilities of Issue Auto Resolution
within your ServiceNow platform.
Jumpstart Your Process Mining: Provides a demonstration of the possibilities and capabilities of Process Mining.
UX: Taxonomy Review and Design: Optimizes content structure and navigation in your portal, with a focus on Knowledge and Catalog
to improve usability and help users easily find the correct information.
Assessment Accelerators
Integrated Risk Management, Software Asset Management
Minor Updates
COEI Design
TuneUp Your Hardware Asset Management
TuneUp Your Software Asset Management
Jumpstart Your Employee Center
Jumpstart Your Strategic Portfolio Management - Planning Workspace
- Health Assessment - new Health dashboard enhancements with automated insights
- Impact Instance Observer - new UX Insights for Impact Total
Xanadu Impact Digital Experience
Xanadu Impact Value Journey - new Value Blueprint enhancements
Xanadu Impact AI Driven Recommendations
Xanadu Impact Developer Support
NEW Add on – Preventive Care available with activation. Contact your Impact Customer Support Manager for additional information.
Talk with your Impact Squad about the Jumpstart Your Upgrade Accelerator
----- Xanadu Fixes-----
----- Xanadu Deprecation-----
----- Simplify Your Upgrade -----
- Xanadu Release Notes (docs)
- Learn about Xanadu Release
- Prepare Your Upgrade (docs release landing page)
- Xanadu Upgrade Planning Checklist (docs release page)
- Xanadu Upgrades and the ServiceNow Store
- Xanadu - Build your own Release Notes
- Accelerate Your ServiceNow Upgrade with the “Jumpstart Your Upgrade” Impact Accelerator
----- Upgrade -----
- Upgrade to the Xanadu Release (docs upgrade overview page)
- Upgrade Center
- NowCreate Core Platform Upgrade Success Pack
- Upgrade best practices
- Schedule Your Upgrade
- How to use ATF to streamline upgrades
- Upgrade Value Calculator
- Playbook: Upgrade quickly and maintain platform health
- Upgrade Policy
Tips and Tricks for a Successful Upgrade to the Now Platform (Washington Video but relevant)
Upgrade Tools
