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ServiceNow Now Creator Customer Success Center
ServiceNow Now Creator Customer Success Center

Welcome to the
Customer Success Center

Upgrade best practices

Our upgrade best practices help you plan for a smooth upgrade—and they provide tools and guidance on how to maintain your platform so it’s easy to upgrade.

Implement upgrades

Success Quick Answer

How do I perform upgrades?

Stay current and healthy with an annual upgrade.

Success Workbook

Perform ServiceNow upgrades efficiently and more effectively

Maximize your value and minimize support issues.

Success Quick Answer

What’s the process to review skipped changes?

Review changes to your instance after every upgrade.

Use testing to streamline the upgrade process

Success Quick Answer

How do I conduct efficient and effective testing?

Make sure your Now Platform is properly configured.

Success Quick Answer

When and how should I use Automated Test Framework?

Learn when and how to use ATF.

Success Quick Answer

What’s the best practice for ATF?

This quick answer explains what ATF is, the benefits of using it, and when you should consider using it.

Success Quick Answer

How do I use Test Management 2.0 for manual testing?

Streamline the manual testing process.

Keep your platform ready for upgrades

Success Quick Answer

How does HealthScan help me manage my instance health?

Get maximum value from your platform and apps.

Success Workbook

Fine tune your ServiceNow Platform with regular performance administration

Improve your instance's upgradeability and performance.