Manage schedules and define escalation policies for your team. That way, your team sees who is on call and accountable and can have the confidence that critical alerts or incidents are acknowledged in a timely manner.

On the Teams landing page, view and manage your teams and team requests.

Figure 1. Teams landing page
The Teams page showing teams and team requests

Search by team name among teams you belong to, all SRM teams, or all teams in your organization.

Your selection determines the cards that you’re shown on the Teams landing page.

Choices are:
  • Your teams (default)
  • All SRM teams: All the SRM teams.
    Note: Your ability to take actions in each team depends on permissions for that team.
  • All teams: All teams you have access to in your organization.
    Note: Your ability to take actions in each team depends on permissions for that team.

The Your team requests section contains team cards for any pending requests, if there are any.

The Your teams section contains cards that provide information about a specific team, such as the status of the team, name of the team, manager, team email, current shift name and duration, and primary responder. See Manage your SRM team details for more information.