Xanadu Patch 7a Hotfix 1

  • Release version: Xanadu
  • Updated May 9, 2025
  • 1 minute to read

    • The Xanadu Patch 7a Hotfix 1 release contains fixes to these problems.

    Build information:
    Build date: 05-06-2025_1203
    Build tag: glide-xanadu-07-02-2024__patch7a-hotfix1-04-27-2025
    Important:
    For more information about how to upgrade an instance, see ServiceNow Upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Service Portal

    PRB1502280

    KB0994649

    		 The file attachment field does not appear on the portal form page The file attachment field My file doesn't appear on the form page of the incident record.
    1. Log in as an admin user.
    2. Open the form page of the incident record.

    Notice that the file attachment field My file doesn't appear on portal, but shows in native view.

    List Administration

    PRB1810106

    		 Opened by different states are overridden with the latest state value When a new Opened by timestamp is created, the State field is changed and overrides the previous state value.
    1. Open the UI Builder.
    2. Add the List pagetemplate.
    3. Select Incidents > All.
    4. Apply a filter matching Priority 4.
    5. Load the URL.
    6. Notice that in output 1, a new 'Opened by' timestamp is created with the Priority 4 filter.
    7. Apply a filter matching the State field.
    8. Load the URL.
    9. Notice that in output 2, a new 'Opened by' timestamp is created with the Priority 4 filter and the State field is changed.
    10. Navigate to the list containing output 1.

    Expected behavior: A new 'Opened by' timestamp is created with the Priority 4 filter.

    Actual behavior: A new 'Opened by' timestamp is created with the Priority 4 filter and State field changes, and the previous state values are overridden.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.