Additional requirements for all Xanadu features and products

  • Release version: Xanadu
  • Updated June 10, 2026
  • 4 minutes to read

    • Cumulative release notes summary on additional requirements for Xanadu features and products.

    To use certain products, specific setups or third-party requirements are required.
    Application or feature Details
    AIOps LEAP
    You should have the following dependencies installed:
    • Now Assist for Platform
    • Now Assist for Creator (optional)
    Advanced AI Search Management Tools

    You must have the User Experience Analytics API application installed from the ServiceNow Store in order to use Advanced AI Search Management Tools.

    Creator Studio

    You must have the App Engine Enterprise license to use Creator Studio.

    Dispute Rules Content Pack for Mastercard

    This application requires Financial Services Card Operations (sn_bom_credit_card).

    Leader Hub

    You must have Talent Development Core to use Leader Hub.

    Now Assist

    The Next Experience UI Framework must be enabled to use the Now Assist panel.

    Now Assist AI agents

    You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see .

    Enable the Next Experience UI Framework before you can use the Now Assist panel.

    Now Assist for Customer Service Management (CSM)

    The Now Assist for CSM application requires a Customer Service Management Pro Plus or Enterprise Plus license.

    Now Assist for Field Service Management (FSM)

    The Now Assist for FSM application requires Field Service Management.

    Now Assist for Financial Services Operations (FSO)

    The Now Assist for FSO application requires a Financial Services Operations Professional Plus or Enterprise Plus license.

    Now Assist for Hardware Asset Management (HAM)

    The Now Assist for Hardware Asset Management (HAM) application requires the Hardware Asset Management Pro plus license.

    Now Assist for IT Operations Management (ITOM)

    Now Assist for ITOM is supported on Vancouver Patch 7 and later releases.

    Now Assist for IT Service Management (ITSM)

    The Now Assist for ITSM application requires an IT Service Management Pro Plus or Enterprise Plus license.

    Now Assist for Strategic Portfolio Management (SPM)

    The Now Assist for SPM application requires a Strategic Portfolio Management (SPM) Pro plus license. Now Assist for SPM is supported from Xanadu patch 3 release.

    Now Assist for Telecommunications, Media and Technology (TMT)

    The Now Assist for TMT application requires a Proactive Service Experience Workflows Pro Plus or Enterprise Plus license.

    Now Assist in Virtual Agent

    requires a license for Virtual Agent and at least one Now Assist product.

    Opportunity Marketplace
    Required plugins and products
    Playbooks in Workflow Studio
    The following features are part of the ServiceNow AI Platform® and are active by default:
    • Archived data enhancements
    • Script support for activate, restart, and deactivate
    • Updated roles
    • Greater access controls
    Download the app in the ServiceNow Store to access the following features:
    • Variants
    • Questionnaire activity
    • Playbook Recommendations
    • Re-prompt and preview

    For access to all Xanadu features, download the latest app in the store.

    RPA Hub
    To use the Unattended Robot application, the minimum requirements are:
    • Intel Processor (1vCPU).
    • 4-GB RAM.
    • Minimum 20-GB free disk space after installing the OS, patches, and base software.
    • Microsoft Windows 10, Windows Server 2016, or Windows Server 2019.
    • At least .NET Framework 4.7.1.
    • DPI scaling setting must be deactivated.
    To use the Unattended Robot application, the requirements are:
    • Intel Processor (4vCPU).
    • 8-GB RAM.
    • Minimum 50-GB free disk space after installing the OS, patches, and base software.
    • Microsoft Windows 10, Windows Server 2016, or Windows Server 2019.
    • At least .NET Framework 4.7.1.
    • DPI scaling setting must be deactivated.

    An unattended robot is mapped to only one machine.

    Virtual Machines (VMs) that are used for the Unattended Robot application must be persistent and constantly on.

    To use the Attended Robot application, the minimum requirements are:
    • Intel Processor (1vCPU).
    • 4-GB RAM.
    • Minimum 20-GB free disk space after installing the OS, patches, and base software.
    • Microsoft Windows 10, Windows Server 2016, or Windows Server 2019.
    • At least .NET Framework 4.7.1.
    • DPI scaling setting must be deactivated.
    To use the Attended Robot application, the requirements are:
    • Intel Processor (4vCPU).
    • 8-GB RAM.
    • Minimum 50-GB free disk space after installing the OS, patches, and base software.
    • Microsoft Windows 10, Windows Server 2016, or Windows Server 2019.
    • At least .NET Framework 4.7.1.
    • DPI scaling setting must be deactivated.

    An attended robot is mapped to only one user.

    To use the RPA Desktop Design Studio application, the minimum requirements are:
    • Intel Processor (At least, Core i5).
    • 4-GB RAM.
    • 20-GB free disk space.
    • Microsoft Windows 10, Windows Server 2016, or Windows Server 2019.
    • At least .NET Framework 4.7.1.
    • Monitor with 1920x1080p resolution.
    • DPI scaling setting must be deactivated.
    To use the RPA Desktop Design Studio application, the requirements are:
    • Intel Processor (Core i7).
    • 8-GB RAM.
    • 50-GB free disk space.
    • Microsoft Windows 10, Windows Server 2016, or Windows Server 2019.
    • At least .NET Framework 4.7.1.
    • Monitor with 1920x1080p resolution.
    • DPI scaling setting must be deactivated.
    ServiceNow SDK

    You must have Node.js and npm installed to install the ServiceNow SDK. For more information, see .

    Skills Intelligence

    The Skills Workspace plugin (sn_skills_int_ws) must be installed to access the workspace experience.

    Stream Connect dashboard

    Stream Connect requires an Workflow Data Fabric subscription and a Stream Connect subscription. For more information on the Workflow Data Fabric product, see Automation Engine on the ServiceNow website.

    Talent Development Core
    Talent Development includes a suite of products the work and interact to create a better user experience.
    UI Component CLI Extension

    The UI Component CLI extension requires either Windows 10 or a MacOS with Yosemite or later.

    Zero Copy Connector for ERP

    SAP ECC and S/4 HANA are currently the only available systems that integrate with ERP Data Hub.