Now Assist for Security Operations release notes
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Summary of Now Assist for Security Operations Release Notes
The ServiceNow® Now Assist for Security Operations application empowers security analysts to address security incidents more swiftly through intelligent workflows and generative AI capabilities. This application is part of the Xanadu release, providing enhanced tools for incident resolution.
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Key Features
- Agentic Workflow: Analysts can gain insights into security incident metrics and resolve incidents by interacting with AI agents in natural language via the Now Assist panel.
- Vulnerability Management: Vulnerability managers can assess exposure and analyze remediation metrics through natural language chat with AI agents.
- Incident Triage: Quickly review work notes and contextual information for security incidents in a concise format.
- Generative AI Summaries: Automatically generate incident summaries, closure notes, and post-incident analyses to streamline reporting and documentation.
- Recommended Actions: AI generates suggested actions to resolve incidents efficiently.
Key Outcomes
By utilizing Now Assist for Security Operations, customers can expect faster incident resolution, improved insight into security metrics, and more effective vulnerability management. To activate the application, it can be obtained from the ServiceNow Store, and the AI Search application must be enabled for full functionality. For support, verify AI Search status in your instance and contact support if necessary.
The ServiceNow® Now Assist for Security Operations application permits security analysts to resolve security incidents faster with intelligent workflows and generative AI skills. Now Assist for Security Operations is a new application in the Xanadu release.
Now Assist for Security Operations highlights for the Xanadu release
- Help your analysts to gain insight into security incident record metrics with an agentic workflow. Chat with AI agents in natural language from the Now Assist panel.
- With the initial release of Now Assist for Vulnerability Response, help your vulnerability managers and analysts to assess your exposure to vulnerabilities and analyze metrics for remediation targets. Chat with AI agents in natural language from the Now Assist panel.
- Help your analysts to resolve security incidents by chatting with AI agents in the Now Assist panel where the AI agent provides a resolution plan.
- Expedite triaging of security incidents with long activity streams by reviewing work notes and contextual information quickly in a concise, easy-to-read format.
- Preview security incident details, their potential impact, and any key actions already taken with security incident summaries using generative AI.
- Automatically generate closure notes for security incidents using generative AI.
- Generate recommended actions to resolve security incidents.
- Generate a post-incident analysis.
- Access summaries and closure notes from the Now Assist panel, security incident records, or from the Security Incident Response Workspace.
Important information for upgrading Now Assist for Security Incident Response and Now Assist for Vulnerability Response to Xanadu
For more information about required applications for Now Assist for Vulnerability Response, see Supporting information for Now Assist for Vulnerability Response. For more information about required applications for Now Assist for Security Incident Response, see Supporting information for Now Assist for Security Incident Response.
The AI Search application must be enabled so that the Recommended Actions skill works for security incidents. To verify AI Search is enabled on your instance, navigate to . Contact support if the page indicates AI Search is not enabled.
Activation information
Install Now Assist for Security Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.