Now Assist release notes

Now Assist product enhancements and updates in the Xanadu release.

Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.

• Now Assist release notes
  The ServiceNow® Now Assist experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search. Now Assist was enhanced and updated in the Xanadu release.
• Generative AI Controller release notes
  The ServiceNow® Generative AI Controller application enables you to use generative AI capabilities with third-party large language models (LLM) providers on the ServiceNow AI Platform. You can reduce complexity and enhance the user experience in your organization by generating and summarizing content, analyzing user sentiment, and writing unique prompts. Generative AI Controller was enhanced and updated in the Xanadu release.
• Now Assist AI agents release notes
  The ServiceNow® Now Assist AI agents application provides solutions that can perceive the environment, make decisions, and proactively take actions to achieve specific goals without need for constant human oversight. Now Assist AI agents is a new application in the Xanadu release.
• Now Assist in AI Search release notes
  The ServiceNow® Now Assist in AI Search application combines the power of search with the Now LLM Service agentic AI model to provide actionable AI-generated or AI-selected answers in user searches. Now Assist in AI Search was enhanced and updated in the Xanadu release.
• Now Assist for Creator release notes
  The ServiceNow® Now Assist for Creator application includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient. Now Assist for Creator was enhanced and updated in the Xanadu release.
• Now Assist for Customer Service Management (CSM) release notes
  The ServiceNow® Now Assist for CSM application brings generative AI to Customer Service Management. You can improve productivity and efficiency by delivering better self-service, recommending actions, and delivering answers. Now Assist for CSM was enhanced and updated in the Xanadu release.
• Now Assist for Field Service Management (FSM) release notes
  The ServiceNow® Now Assist for FSM application brings generative AI to Field Service Management. Now Assist for FSM is a new application in the Xanadu release.
• Now Assist for Financial Services Operations (FSO) release notes
  The ServiceNow® Now Assist for Financial Services Operations (FSO) application brings generative AI to Financial Services Operations. By creating summaries of the card disputes and insurance claims from the case records, agents can quickly view the key details. Now Assist for FSO is a new application in the Xanadu release.
• Now Assist for Enterprise Architecture (EA) release notes
  The ServiceNow® Now Assist for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. You can summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. Now Assist for Enterprise Architecture (EA) is a new application in the Xanadu release.
• Now Assist for Financial Services Operations (FSO) release notes
  The ServiceNow® Now Assist for Financial Services Operations (FSO) application brings generative AI to Financial Services Operations. By creating summaries of the card disputes and insurance claims from the case records, agents can quickly view the key details. Now Assist for FSO is a new application in the Xanadu release.
• Now Assist for Hardware Asset Management (HAM) release notes
  The ServiceNow® Now Assist for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. Now Assist for Hardware Asset Management (HAM) is a new application in the Xanadu release.
• Now Assist for IT Operations Management (ITOM) release notes
  The ServiceNow® Now Assist for ITOM application brings generative AI to IT Operations Management. You can access alert simplifications created by Now Assist using generative AI in both Service Operations Workspace and Express List.
• AIOps LEAP release notes
  The ServiceNow® AIOps LEAP application uses AI driven insights to create standard and dynamic playbooks for quick incident resolution management. AIOps LEAP is a new application in the Xanadu release.
• Now Assist for IT Service Management (ITSM) release notes
  The ServiceNow® Now Assist for IT Service Management (ITSM) application brings generative AI to IT Service Management. Now Assist for IT Service Management (ITSM) was enhanced and updated in the Xanadu release.
• Now Assist for Security Operations release notes
  The ServiceNow® Now Assist for Security Operations application permits security analysts to resolve security incidents faster with intelligent workflows and generative AI skills. Now Assist for Security Operations is a new application in the Xanadu release.
• Now Assist for Strategic Portfolio Management (SPM) release notes
  The ServiceNow® Now Assist for Strategic Portfolio Management (SPM) application introduces generative AI skills into Strategic Portfolio Management. You can summarize feedback or content in Docs, create stories for epics, generate concise project summaries, create demands through conversations, and quickly gain insights into projects. Now Assist for Strategic Portfolio Management (SPM) is updated in the Xanadu release.
• Now Assist for Source-to-Pay Operations release notes
  The ServiceNow® Now Assist for Source-to-Pay Operations application includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient. Now Assist for Source-to-Pay Operations was enhanced and updated in the Xanadu release.
• Now Assist for Telecommunications, Media and Technology (TMT) release notes
  The ServiceNow® Now Assist for TMT application brings generative AI to Proactive Service Experience Workflows. Improve productivity and efficiency by delivering better self-service, recommending actions, and delivering answers. Now Assist for TMT is a new application in the Xanadu release.
• Now Assist in Virtual Agent release notes
  The ServiceNow® Now Assist in Virtual Agent application uses generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows. Now Assist in Virtual Agent was enhanced and updated in the Xanadu release.