Playbooks in Workflow Studio release notes
The ServiceNow® Playbooks builder within the ServiceNow® Workflow Studio application enables playbook owners to create multiple-flow processes in a diagram or task board interface. The Playbooks builder was enhanced and updated in the Xanadu release.
Playbooks highlights for the Xanadu release
- Use one playbook for multiple scenarios with variants.
- Get recommendations on which activities to replace placeholder activities with.
- Preview and modify your text directions before generating your playbook outline with Now Assist.
- Generate a playbook with out-of-the-box activities from text, an image or both.
- Collect custom responses from an end user, without requiring an existing table or fields.
- Better manage access to your playbooks and playbook components.
See for more information.
Important information for upgrading Playbooks to Xanadu
After you upgrade to Xanadu, update the Playbooks and Workflow Studio applications in the ServiceNow Store.
New in the Xanadu release
- Variants
- Use one playbook for multiple scenarios with variants.
- Playbook recommendations
- Get suggestions on which activities to replace placeholder activities with.
- Re-prompt and preview
- Preview and modify your prompt before building your playbook.
- Image to playbook generation
- Generate a playbook with out-of-the-box activities from text, an image, or both.
- Questionnaire activity
- Reference flow glide variable input and output values in an activity's condition builders to collect up to 10 pieces of information from an agent or fulfiller to use later during a playbook run, without requiring an existing table or fields.
- Greater access controls
- Better manage access to your playbooks and playbook components.
- Archived data enhancements
- Schedule process execution data to be archived, and view the JSON files for your archived data.
- Script support for activate, restart, deactivate, and duplicate
- Use a script include or business rule that calls the activate, deactivate, restart, or duplicate playbook APIs.
- Washington 25.2 release
- See 25.2 features in the Washington DC
Playbooks release notes:
- Playbook Assist
Changed in this release
- Updated Roles
- The pd_admin role is now playbook.admin.
- Activities trigger asynchronously
- To avoid slowing down the playbook runs, the first activities are triggered asynchronously.
Removed in this release
Use the Questionnaire activity instead of the Collect User Data activity.
Activation information
The application comes with the Workflow Studio ServiceNow Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the app in the ServiceNow Store, as well as related applications like the Process Automation Experience Demo application.
To use the playbook generation feature in Workflow Studio, download the Now Assist for Creator application.
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Additional requirements
- Archived data enhancements
- Script support for activate, restart, and deactivate
- Updated roles
- Greater access controls
- Variants
- Questionnaire activity
- Playbook Recommendations
- Re-prompt and preview
For access to all Xanadu features, download the latest app in the store.
Localization information
Playbook generation with images is not available in the APAC region.