Xanadu Patch 8

Release version: Xanadu

Updated April 10, 2025

33 minutes to read

The Xanadu Patch 8 release contains important problem fixes.

Xanadu Patch 8 was released on April 10, 2025.

Build date: 04-03-2025_0833
Build tag: glide-xanadu-07-02-2024__patch8-03-26-2025

Important:

For more information about how to upgrade an instance, see ServiceNow Upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note:

This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

For a downloadable, sortable version of the fixed problems in this release, click here.

Overview

Xanadu Patch 8 includes 147 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Fixed issues grouped by problem categories bar chart — Figure 1. Top 10 problem categories

Changes in Xanadu Patch 8

Create a marketplace engagement method: Progressive push

Using contractor ranking, incrementally pushes request to marketplace participants in numerical order based on specified wait duration.

If the contractor does not respond or accept within a specified time frame, the request is shared automatically to the next ranked candidate. This process continues sequentially down the ranking list until it is shared with all contractors.
Add a contractor to Marketplace participants post-push: Use the Add Contractor button to add an eligible contractor to the list of marketplace participants once a work order task has already been pushed to Marketplace.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Database Persistence - Data Access PRB1649391	Database views using TPC with function fields generate errors
MID Server PRB1870465 KB2022624	ECCSender does not use the correct character set when reading XML queue files	ECCSender uses the default file encoding/character set when reading XML queue files from a disk. This results in incorrect characters in the response for some special characters. ECCSender should use UTF-8 when reading these files, as XML queue files on disk are always UTF-8.	Refer to the listed KB article for details.
Playbooks (Family Channel) PRB1839341 KB1891818	Update Set with Playbook change failed to install	The invalid preview error, 'Could not find a record in sys_pd_snapshot for column snapshot referenced in this update' occurs when moving changes to related to Playbook via update set from one instance to another.	Refer to the listed KB article for details.
Third-party Software PRB1793365	Commons-beanutils hits BEANUTILS-509, causing severe default thread contention, leading to 429s	In a few cases, this caused a node to completely hang indefinitely because all the threads were attempting to enter a synchronized block of a WeakHashMap that was being hogged by a thread stuck in an infinite loop.
User Criteria for Service Catalog PRB1819841 KB1773413	Semaphore exhaustion is caused by the getAllUserCriteria function getting called in widgets	When a public page is accessed by a guest user or web crawler, this prompts a call to the getAllUserCriteria API, which causes semaphore exhaustion.

All other fixes


Problem	Short description	Description	Steps to reproduce
Access Control PRB1744106 KB1992064	Concurrent updates to the group/role assignment results in an incorrect inheritance count	When role/group assignment/removal takes place concurrently for a user, it may result in an incorrect inheritance count. Thus the user may continue to have the role or may not have the required role.	Refer to the listed KB article for details.
Access Control PRB1833782 KB1721153	Slowness when loading forms with TableChoice fields related to the RecordFamilyResolver .archiveTableHasACLTerms code path	Accessing the any form with a TableChoice field where the instance has more than 250 archive tables can result in slowness due to RecordFamilyResolver .archiveTableHasACLTerms code path and a change to CACHE_ARCHIVE_TABLE_HAS_ACL_TERMS in Xanadu.	Refer to the listed KB article for details.
Access Control PRB1859273	Query consuming significant time is invoked every minute by the UserHasRole Patcher sys_trigger	Issue with CSM performance.	Prepare an instance with CSM with five times the data. Observe the time taken by the query executed as part of the UserHasRole Patcher scheduled job.
Activity Stream PRB1807673	Activity stream size limits aren't applied to a response	During activity stream performance testing, the activity stream load time was tested with variable number of events: 250, 500, 1000, 2000, 5000, 10000, 20000. Each activity stream has even number of comments, emails, attachments, field changes and relations. Knowing that default limit is 2000 for each event type, the expectation was that response time and response size should grow till 10000 events (2000 events for each of five event types). Users expect to receive 10k events for activity stream with 20k events. However, all 20k events are returned, causing high response time. In a case with 20k events, the response time is ~13-14 seconds. Large users have even bigger response times, considering that response time grows linearly with increasing number of events.
Activity Stream PRB1834000	Reaper query needs an index to perform optimally	When the reaper query runs, it does not use an index to find the expired records.
Activity Stream PRB1858896	Posts generated by Agentic AI or Now Assist should be posted as an 'AI' user vs ServiceNow	This is a product update.
Agent Chat PRB1836949	The Send button does not get enabled when new text is inserted in the chat input after stopping autopilot		Start a conversation in agent chat. Start an autopilot topic by agent. Stop auto pilot by selecting the Turn off autopilot button. After autopilot is turned off, cut and paste text in the chat input or type some text in the chat input. Observe the Send button Expected behavior: The Send button should get enabled once text is inserted in the chat input Actual behavior: The Send button is not enabled once text is inserted. Refreshing the workspace and then inserting text enables the Send button.
Agent Chat PRB1862727	Show audio modal appears when an Agent presence state is changed to 'Available' for Safari users	User interaction is required on the page for audio to work, especially in inactive tabs. This was being enforced by a modal when the audioContext was detected to be suspended, which occurs when a new AudioContext is created in the page. Now, the modal appears for Safari whenever the presence changes in the inbox to 'Available' to avoid having users refresh the browser to see the modal.
Agent Chat PRB1868186	Conversation history in Agent chat only shows one previous interaction	All previous closed conversations should be shown, but only one past closed conversation is shown.	Enable conversation history in Agent chat in Conversational Settings > Agent Chat > Conversation History. Log in as an agent in Safari. Log in as a non-guest user in any other browser. Start a conversation and accept as agent. Close the conversation. Have a few more conversations (about 2-3) and close them. Start a new conversation and scroll up to see the past closed conversations in the chat panel in agent chat. Expected behavior: All previous closed conversations (up to the amount configured in the conversation history settings) are shown. Actual behavior: Only one past closed conversation is shown.
AI Search PRB1841579	sn-search-combobox-desktop's use of createGraphQLEffect dispatches errorActionType due to a 401 error for public GraphQL endpoints	The batch request fails due to 401 even though the GraphQL request in the batch was actually successful.	Set the Service Portal Homepage to public. Set the Typeahead Search Widget to public. Open Service Portal without logging in. Open Developer Tools. Select the Search Box. Observe in Seismic Dev Tools that the batch request failed due to 401. Then, observe in the Network tab that the GraphQL request in the batch was actually successful.
AI Search PRB1847810	When multi-node ingestion is enabled on a production instance, all cloned instances from production will enable multi-node ingestion
AI Search PRB1850218	ais_child_table cache is not flushed when glide.ais.disable_kbb property is changed	KBBs (knowledge blocks) should not be indexed as separate document. Instead, they are indexed with the KB document as embedded documents. When only KBB is enabled, the KBB table is removed from the tables.	Enable the knowledge block (KBB) flag. Navigate to cache_inspect.do. Check that CACHE_AIS_CHILD_TABLE has kb_knowledge_block. Disable the flag. Index kb_knowledge datasource. Observe that the KBB is indexed as separate documents.
AI Search PRB1851725	Typo Handling blocked terms state doesn't change from 'New' to 'Published' when publishing a search profile	Blocked terms are published, and the UI did not change the state from 'New' to 'Published'.	Add a new blocked term to the Typo Handling dictionary. Publish the parent profile. Observe that the new term still has a 'New' state, the blocked term is actually published, but the UI did not change the state.
Analytics Data API PRB1794715	Breakdown elements are repeatedly queried when fetched with the PAR filter	In each API request, breakdown elements (sites) are fetched for more than 40 times.
Analytics Data API PRB1820588	Vendor Management Workspace Performance Reports show 'error'	After upgrading to Xanadu, Performance Reports show 'error' in Vendor Management Workspace.	Create a time series visualization with a number of open incidents. In the data source, add the filter conditions: Breakdown - Assignment Group. Operator - Is (Dynamic), Element - Groups I manage. Make sure there are no incidents with the above filter condition. Expected behavior: Observe the message 'No data available. No content available for the selected criteria' and no error should be shown. Actual behavior: The Analytics data API is shows the error 'Unable to generate chart. Contact your ServiceNow administrator for more information.'
Cache PRB1860082	CacheMetricsManager causes a performance bottleneck at high workloads	Enhance the performance of the Cache Metrics API to accommodate a high volume of concurrent requests.
Change Management PRB1815169	Standard Change template (std_change_record_producer) does not display the 'Additional comments' column	The Additional comments field is not displayed when a change proposal is approved. Instead, another field is displayed.	Create a new standard change proposal with 'Additional comments'. Request approval and approve it. Check the std_change_record_producer created. Expected behavior: Additional comments should be visible. Actual behavior: The Additional comments field is not displayed. Instead, another field is displayed (where the field name is the first in A-Z order of all fields).
Code Signing PRB1857416	Signatures created by signing jobs have an empty update_name field	The record field update_name is empty for generated signatures to prevent records from being checked in to git and to be published to the App repo. Generated signatures should populate the update_name field.	Run a signing job to generate a signature for the record field update_name. Notice that the record field update_name is empty
Configuration Management Database (CMDB) PRB1868449	Fix family compatibility issues for the 'Reject task' feature	The Data Manager (DM) subflow does a double rejection process for rejected tasks in the Workspace, and the business rule 'Clean up TaskToCI records' fails to process records with a NullPointerException.	Create a DM retire policy on the cmdb_ci table where the condition name starts with 'SAP'. Assign the policy to user. Publish the policy. Run the scheduled job 'SNC.CMDBDataManagerScriptableApis.executeRetirePolicies();' Notice that a task is assigned to a user. Impersonate the user. Open the CMDB Workspace. Navigate to Open my task > Open the task > Review task > Reject. Give a reason for the rejection. Select Save. Observe that the task is rejected successfully, and CIs should be available for any other DM policy to pick up. Re-run the same scheduled job 'SNC.CMDBDataManagerScriptableApis.executeRetirePolicies();' or any other policy process. Expected behavior: A new task should be created with the CIs with the matching condition because the task was rejected. Actual behavior: No task is created, and the cmdb_data_management_task_to_ci table is not clearing the old CIs from the rejected task.
Core Platform PRB1762070	ServiceNow Performance Dashboards have errors for some graphs	When the user navigates to Service Now Performance Dashboards, some of the graphs are not shown and instead the following error message appears: 'Error:Invalid series data'.
Database Persistence - Data Access PRB1857656 KB1935234	A Glide function with a substring function may return a 'negative substring length not allowed' error if the arguments are negative	A Glide function with a substring function may return a 'General Data Exception detected by database (ERROR: negative substring length not allowed)' error if the arguments are negative.	Refer to the listed KB article for details.
Database Persistence - Data Management PRB1844907	Orphan Archive Related Records (sys_archive_related) with empty Archive_Map values are not ignored by the archive job	When instance has orphaned archive related records, the archive job does try to find orphan related records, and therefore archive them as a part of the archive run being processed by the archive job. Archive related records should not be created without an archive_map defined, and every archive related record should be linked to an archive rule.	Log in to the instance. Create a new archive rule on incident with any conditions. Add an archive related record for incident_task. Save the archive rule. Delete the new archive rule. Notice the archive related record becomes orphaned. Create a parent incident. Create a new incident task for the incident. Create a new incident with the parent incident created, where the relationship is incident.parent_incident. Create incident tasks for this new incident. Create a new archive rule on incident with conditions so that it archives the previously incident created, and if the parent incident is archived, the child incident will also be archived. Create an archive related record for the archive rule created with the metadata: Action - archive. Reference - incident.parent_incident. Reference table - Incident [incident]. Reference element - parent_incident Reference table rule - empty. Activate the new archive rule created. Run it. Expected behavior: The archive job should ignore invalid archive related records, and only linked archive related rules should be picked up and processed. Actual behavior: The archive job finds and processes orphaned archive related records for all the archive rules the job runs.
Database Persistence - Data Management PRB1850816	z_tmp tables should not be eligible for compaction	Compaction is running on z_tmp tables when they should not be.	Generate a z_tmp table that is eligible for compaction. Notice that compaction is running on z_tmp tables when they should not be.
Database Persistence - Data Management PRB1854621	Archive reparenting issue occurs when sys_attachment is configured as a related record for an archive rule	The table name 'incident' remains instead of being renamed to 'incident_task' after running the archive rule.	Create an archive rule for the 'incident' table. Define archive the related records incident_task and sys_attachment. Set up test data. Ensure incident_task records references incident. Ensure sys_attachment records references incident and incident task. Run the archive rule. Verify that both incident and incident tasks are moved to ar_incident and ar_incident_task. Check that the sys_attachment records reference to the incident record are moved to ar_system_attachement. Notice that the table name is still 'incident' instead of 'incident_task'.
Database Persistence - Data Management PRB1855929	Investigating sys_attachment records that are not reparented correctly in Vancouver	Reparenting issue for records in sys_attachment in the gateway DB.
Database Persistence - Data Management PRB1859358 KB1968830	The orphan cleaner does not check both the primary and archive tables to determine if a record is an orphan	Orphan cleaner is enabled by setting property 'glide.db.orphan_cleaner.peripheral_tables' to clean records from the peripheral tables sys_attachment, sys_attachment_doc, and sys_audit, sys_journal_field. It only checks if a record exists based on the document ID reference's tablename. When the document ID reference's tablename is not updated after archiving records during archive reparenting, the orphan cleaner deletes non-orphan records.	Refer to the listed KB article for details.
Database Persistence - Data Scale PRB1726762	SQLCancel does not end some queries that stream data	Cancellation takes five minutes and scales with the amount of inserted data because the close() method is called and reads the rest of the data before ending the transaction. The database query isn't killed.
Database Persistence - Data Scale PRB1793744	Change CorrelationAliasProvider to use ConcurrentLRUCache instead of SynchronizedLRUCache
Database Persistence - Data Scale PRB1795746	getRhinoFeatureSet causes contention when multiple threads ask for the current rhino feature set
Database Persistence - Data Scale PRB1800838	GLIDE_ELEMENT_EXTENSIONS cache access is slow due to CacheManager	There's no need for this to use CacheManager. Extensions don't need to be flushed when using extension point listeners.
Database Persistence - Data Scale PRB1800841	JavaScriptMembers, ScriptableObject, and JavaMembers use a HashTable that causes a concurrency bottleneck	The 'get' method is synchronized. The HashTable is initialized and then not modified again. It's unnecessary to synchronize all 'get' access.
Database Persistence - Data Scale PRB1800843	Orbit class loader no longer uses ParallelWebappClassLoader	Orbit class loader no longer uses ParallelWebappClassLoader likely due to resource usage. This is noticeably one of the larger concurrency bottlenecks in glide. Glide runs with reloadable='false' flag to prevent reloading class files, therefore access to cache of class files don't need to synchronized.
Database Persistence - Data Scale PRB1859279	StringCache causes a concurrency bottleneck due to SynchronizedLRU	Enhance StringCache to support a large volume of concurrent requests.
Data Privacy (Classic) PRB1840597	Admins are unable to see rollback record fields	After installing the data privacy application, security ACLs were installed for the sys_rollback_context table. The user is unable to see anything in the table even though they have admin access.
Declarative Actions PRB1824763 KB1754358	The CSM/FSM Configurable Workspace UI action overflow menu isn't working	After upgrading to Xanadu, there's a UI issue on the 'Record Default' page variant in the CSM/FSM Workspace. The overflow menu for UI actions doesn't work as expected, and the UI actions aren't stacked behind the three-dot menu item when the page is zoomed in.
Discovery PRB1833735 KB1710860	Azure Cloud Discovery schedules do not consider the member accounts that are selected when creating the discovery schedule via the discovery configuration page	When a cloud discovery schedule is created using the 'Cloud Discovery' option, member accounts are not included in the schedule, even if all member accounts are selected on the CDU page. Upon editing a previously created schedule in the Cloud Workspace, it shows that no member accounts are present in the schedule. However, if the accounts are added through the Cloud Workspace and the discovery is run, it works as expected, triggering patterns for the member accounts.	Refer to the listed KB article for details.
Employee Center PRB1818417	Javascript console errors on the Human Resource Management (HRM) ticket page	Navigating to the to-do page displays console errors.	Create a HR case - Employee Travel Visa Request for an employee with the manager 'Abel Tuter'. Let the case move to 'Awaiting approval'. The approval record is created for a user with no roles (in this case, Abel Tuter). Open the approval task in to-do's page. Select HR Service which opens the HRM ticket page. Select the approval to-do in the HRM ticket page. Expected behavior: User should be able to approve or reject the task from HRM ticket page. Actual behavior: The to-do page has console errors.
Employee Center Pro PRB1814341 KB1704519	The 'Give Feedback' text in Experience Feedback Drawer widget is upside down for the Chinese/Japanese/Korean languages	All the vertical languages are considered and are read from top to bottom.	Provision an instance with EC Pro installed with the Chinese, Japanese or Korean language. Switch to one of the above installed languages. Open /esc?id=hri_user_profile. Expected behavior: The 'Give feedback' text displays vertically. Actual behavior: The 'Give feedback' text displays upside down.
Event Management PRB1852761	NullPointerException (NPE) in Impact Calculation after topology change	NPE occurs after performing a topology change in Event Management.	Navigate to Application Services. Navigate to ServiceNow Event Management. Select View Map. Add a Linux (lnux100) server under Alert Processing. Send a minor alert on lnux100. Select the Impact Tree. Navigate to Impact Calculation > Impact. Change the influence for impact rule to 50 to perform a topology change. Observe the following NPE, 'Exception at executeImpactCalculation. Msg: Cannot invoke 'java.lang.Integer.toString()' because 'this.fContributedSeverity' is nulllastImpactCalcDate: nullImpactSyncHandler'.
Flow Engine PRB1804504	Curly brackets within an inline script are parsed unexpectedly	The user observes the error 'Cannot invoke 'Object.toString()' because the return value of 'com.snc.process_flow.val.InVal.value()' is null'.
Flow Engine PRB1828174 KB1709903	Do-In-Parellel branch remains on a 'Waiting' state after MID action	The flow should go to a 'Complete' state after it returns from MID, but it remains in a 'Waiting' state with only one of the parallel branches having been executed.	Refer to the listed KB article for details.
GRC Platform Plugins PRB1843595	The Details field is missing in Attestation Designer after Xanadu upgrade	The Details field is missing in the attestation designer after the upgrade to Xanadu from Washington DC.	Navigate to attestation designer. Select the gear icon for any of the questions. Observe that no Details field is present. View the same attestation designer in a Washington DC instance. Observe that the Details field is present.
GRC Platform Plugins PRB1854275	Risk Assessment Designer doesn't launch or open a saved assessment	The session hangs and causes the browser to time out when using Risk Assessment Designer.	Impersonate a user. Enter assessment types in the Filter Navigator. Navigate to GRC Risk > Administration > Assessment Types. Open an Assessment. Select Risk Assessment Designer UI. Notice that the session hangs and eventually causes the browser to time out. Close the browser. Wait two minutes. Relaunch the browser. Impersonate the same user. Enter assessment types in the Filter Navigator. Navigate to GRC Risk > Administration > Assessment Types. Select Risk Assessment Designer UI from the list. Select New Assessment New Assessment Load Assessment > Load Assessment when the designer opens. Search for the assessment in the search modal. Notice that it hangs and eventually times out the session.
Health Log Analytics (Family) PRB1846612	MID server stops when it fails to format a log message
Hermes (Family) PRB1849037	Change to glide.graphql.gliderecord.maxResults.limit	The property ensures the GraphQL engine is not overconsuming resources for GlideRecord_Query requests.
Hermes (Family) PRB1857188	When DISH sends back an empty response for a Hermes Service (for example, MIF-Hermes) the preexisting hermes_cluster_config records are not cleared	Instances connected that have called the Hermes callback listener and set up the hermes_cluster_config table cannot be removed by returning an empty response to those instances from MIMIR.
HR Service Delivery PRB1788794 KB1651068	The 'Scratchpad: Show HR Service Fields' business rule causes errors in the system logs	A base instance business rule causes multiple errors in the system logs, including: 'com.glide.script.RhinoEcmaError: Cannot convert null to an object.'	Refer to the listed KB article for details.
HR Service Delivery PRB1831691	HTML dynamic parameters on HR templates do not work as expected	HTML dynamic parameters on HR templates are not replaced with the actual value when used in links.
Inbound Email Actions PRB1841147	Sensitive Data Redaction does not work for Inbound email actions if 'Stop processing' is enabled	This issue impacts inbound email actions even if 'Stop processing' is enabled.
Integration Hub PRB1839006 KB1952753	OpenAPI Step with MID fails	When following the OpenAPI Step document to create an action to make an API to an OpenAPI Step, a Guice configuration error occurs.	Refer to the listed KB article for details.
Integration Hub Remote Process Sync PRB1874002	Remote Process Sync (RPS) is triggered by changes from non-captured fields	RPS captures changes to a record when any changes are made to the fields selected by the user as part of the CDC Definition (change data capture). Even though changes are being made to fields that are not part of the CDC Definition, RPS still captures these changes.	Set up RPS. Create a record that syncs. Modify a field on that record that isn't part of the CDC Definition. Observe that this creates an update record on cdc_queue_ih, which should not be created.
Issue Auto Resolution for Virtual Agent PRB1862157	IAR Simulation does not use the correct API	Custom intents are returned when the regular IAR flow is executed. Custom intents are not returned when simulation is used, because the API takes in a list of objects instead of a single object. The simulation feature is using the single prediction instead of the bulk one, so the custom IAR's are not being returned.
Knowledge Management PRB1827639	Selecting a knowledge base from 'Explore our Knowledge Bases' in a portal redirects to the wrong URL	A URL with incorrect search results is returned when selecting a knowledge base from /esc?id=kb_home with AI Search enabled on the application 'Knowledge Management - Service Portal' version 1.0.0.
Knowledge Management PRB1849608 KB1906766	Knowledge Management (KM) notifications are unable to be triggered	Email notifications aren't triggered for Knowledge Articles because some KM artifact records in the Knowledge Advance plugin are overridden by the Activity Subscription plugin. This occurs in Xanadu and Yokohama.	Select any Knowledge Base (KB) that is under subscription. Publish any Knowledge Article from the KB. Notice that the published article is not triggered to the subscriber in the KM subscription. Attempt to trigger the published article by navigating to Notification > Related list > Email log. Notice that the notification is not getting triggered for 'KM Subscription: Article published'.
List Administration PRB1776103	Column personalization doesn't work	The issue is related to the list page template. List personalization works when using a record list bundle.	Log in to any Xanadu instance. From UIB, create a Now list page using the List Menu Template. Save the page and open it in runtime. Edit columns to add columns to the list. Refresh the page using browser refresh. Expected behavior: New columns should be saved. Actual behavior: New columns added are not saved after refresh.
List Administration PRB1795127	Selecting an already selected item in the list menu causes the list to render incompletely	The list renders now-loader.	Select an existing experience or create a new one. Add a new page from List Page Template. Once the Preview button in UIB is enabled, select the Preview button to open the page in a new tab. In the List menu, select a list item to open the list. Once the list finishes rendering, select the same list item again. Notice that this time, the list renders now-loader instead.
List Filters PRB1751177	Inconsistency in Presentational list filters	There is an inconsistency between the data shown and the filter applied for empty values. In one scenario, there is inconsistency while applying filters on the string column and the number column. If the filter text value is empty, the Apply button is disabled for the string column, but still enabled for the number column. Selecting Apply still retains the older filter. In another scenario, there is also an inconsistency between the data shown and the filter applied for empty values. Fields, which are empty in a table, are being shown as 0 in the presentational list based on the data type. When they are filtered, they should be considered empty or should be considered as 0 if it is shown as zero.
Mobile Platform PRB1840375	InputFormScreen doesn't work when the function containing the InputFormScreen comes from a list	An InputFormScreen with Fetch Type = Prefetch/OnDemand does not show the dependent parameter of level three (parameter3 depends on parameter2 which depends on parameter1).	Open the mobile (requestor) app. Log in to an instance. Select ALP List > AppletList > ListSegmentsWotInc . Swipe left on item from the list. Choose 3LevelsParamsNotInline_IFSPrefetch / 3LevelsParamsNotInline_IFSOnDemand. Expected behavior: Choice three shows the option 'None', and when picking values in choice one and choice three, choice three shows the values configured to it. Actual behavior: Choice three doesn't show value at all, and when picking values in choice one and choice three, choice three does not show the values configured to it.
Oracle Reconciliation PRB1788175	Processor factor mapping is missing the Oracle core factor entry for some CPU names
Platform Analytics Filters PRB1812254	Migrated breakdown filters without indicators appear as 'Invalid Selection' on the filter source	When the user selects breakdowns in the source, they should be able to see all breakdowns regardless of whether they have at least one indicator or not. After the migration, the user should still be able to see only breakdowns with at least one indicator.	Create a dashboard in classic. Add the following breakdown filters: Groups Incident.Category Incident.Priority Users.Active Add a few Platform Analytics widgets to the dashboard. Configure the widget using different indicators. Migrate the dashboard. Edit the User.Active filter after migrating the dashboard. Notice that the filter source shows an invalid selection.
Platform Analytics Migration API PRB1863262	Backend data load up for a fix for breakdown filters migrated incorrectly
Playbooks (Family Channel) PRB1857887	sys_flow_data_definition is missing sys_update_name in sys_update_xml payload	This PR makes sys_flow_data_definition use FlowDesignerSuppress which blanket returns 'true' for suppressNameAndUpdateName.	Navigate to sys_flow_data_definition. Create new record with just name. Navigate to sys_update_xml, sort by created. Open record for the data definition created. Expected behavior: The payload has non-empty sys_update_name and sys_name and sys_package. Actual behavior: The payload has empty sys_update_name and sys_name and sys_package.
Predictive Intelligence PRB1858849	Empty row_count field in the ml_solution table leads to an error message being logged while parsing an integer from empty string from the ml_solution row_count attribute	When the row_count field is empty while training a solution, the following error message is logged, 'Exception caught while building data Description list: For input string: '': no thrown error'. This occurs only for Java-based solutions.
Process Mining PRB1847963	Mining data from either a record list or KPI doesn't create a process mining project properly	Several tables were tried in the risk space. sn_grc_issue and sn_compliance_control from either a KPI or list of records. From a KPI, there's an error that the instance isn't licensed for this KPI or table to produce a project. For a list of records, it presents an empty project with no definition, including the table the records are in.
Process Mining PRB1852247	Work Notes results shows HTML code in cluster concepts	Work notes are collected from sys_journal_field table which stores results with HTML tags.	Initiate work notes analysis without LLM. Select View Results. Notice that HTML tags are present in cluster concepts.
Process Mining PRB1856986	In Xanadu, meter-based licenses block users from mining		On a Xanadu instance, download a meter-based license. Execute a full mine. Observe that this triggers a licensing error.
Process Mining PRB1860897	Allow sample mining on an evaluation project from workbench	Sample mining an evaluation project works from a KPI but not from the workbench.	Navigate to workbench. Attempt to sample mine. Notice that the user receives mining exception.
Project Management PRB1850637	Duplicate resource_aggregate_weekly and resource_aggregate_monthly records are created intermittently	Code in the UpdateActualsFromTimeCard function of the ResourceActuals SI raises an event to update aggregates for each day when a time card is approved or recalled, causing duplicate resource_aggregate_weekly and resource_aggregate_monthly records to be created intermittently.
Project Management PRB1864892	The Time Constraint field dictionary default value does not work in Project Workspace while creating the Project Task	The default value for the Time Constraint field is set to 'ASAP' irrespective of Default value.	Set the Default value for the Time Constraint field through dictionary from Project Task form. Open the Project Workspace. Open any project. Create a Project Task. Observe that the default value for the Time Constraint field is set to 'ASAP' irrespective of Default value.
Schedule Optimization PRB1860079	Performance impact due to the Optimization business rule	A 'Optimization Metadata processor' business rule is made in sys_attachment async.
Seismic Framework PRB1859951	ClientInteraction aggregate transactions creates a performance bottleneck	Setting glide.client_metrics. aggregation.enabled=true on a fully loaded system will cause performance to decrease significantly.
Server-side scripts PRB1782856	A business rule executes in the 'module' scope
Server-side scripts PRB1841707	Turn on ECMAScript 2021 (ES12) mode is not toggled after upgrade/zboot	Turn on ECMAScript 2021 (ES12) mode is off.	Unload a sys_script_include XML with Turn on ECMAScript 2021 (ES12) mode toggled. Make sure sys_es_latest_script=true. Add the script include to the 'Update' folder in the com.glide.sg plugin. Zboot the instance. Spin the instance with Zboot. Check the record. Expected behavior: Turn on ECMAScript 2021 (ES12) mode is on. Actual behavior: Turn on ECMAScript 2021 (ES12) mode is off.
Service Catalog Variables PRB1863977	3DES Deprecation in Service Catalog Variables
Service Mapping PRB1816637	In TB service connection, two CIs that are already part of a service and belong to the same CI type aren't added even if they match the traversal rule	When calculating a TB service, it starts from the tagged CIs, and then goes rule by rule to bring the next level according to the rule. When a rule is defined on the same class, if two CIs of that class have a connection that matches the rule between them, but those CIs are already part of a service, this connection isn't added to service.
Service Mapping PRB1816925	Service Mapping (SM) Discovery state always remains 'Active' if entry points are not reachable	When SM scheduler is run, the Discovery status for SM Discovery and end point status is created. The host is not in CMDB, so the end point status runs 'Host detection'. Host detection creates a new prob with agent_correlator with horizontal Discovery. When host detection is finished, it updates the end point and the state becomes 'Complete'. However, SM Discovery doesn't update, so the business rule was not triggered to set the Discovery status to 'Completed'.	Created the service with two unreachable entry points. Create scheduled discovery that runs on this service by name attribute. Run a discovery scheduler. Notice that the discovery state will always remain 'Active'.
Service Portal PRB1834496	The user cannot input a value into a widget	The user cannot input a value into a widget [KB knowledge base].
Software Asset Management PRB1854090	Cross product downgrade rights should exclude inactive downgrade relationships	There's no behavior change for the users on recon. This is intended to exclude inactive products in the backend.	Create cross product downgrade rights in samp_downgrade_model. Set the Active column to False. Run reconciliation. Although the reconciliation result is as expected, it was found that inactive cross products downgrade rights been processed during recon logs, which is incorrect.
Software Asset Management PRB1865260	Unallocated installs should not infer unallocated installs to user-subscription-only entitlements
Software Asset Reconciliation PRB1842035 KB1833581	Replication lag due to slow updates on cmdb_sam_sw_install table from jobs	An update in the SamPreferenceStageHandler script include causes replication lag.	Refer to the listed KB article for details.
Standard Change Catalog PRB1856886 KB1931818	Value is not populated from the template if a new text area field is added when creating or modifying a standard change proposal	The template_value field contains 'STARTSWITH' instead of the '=' operator, which doesn't allow the field to be populated with the value when the template is applied to the change request record.	Refer to the listed KB article for details.
Survey Management PRB1842390 KB1832412	The HR case number is not displayed completely on the survey card on the My surveys page	The HR case number is not displayed completely on the survey card rendered using the 'My surveys' widget on My surveys page.	Refer to the listed KB article for details.
Transaction Management PRB1866307	Sanitizing URLs in GlideElementURL	For performance, the sanitized URL can be cached rather than computing the same value repeatedly.
UI Form Administration PRB1810910 KB2012523	In Xanadu, the onChange client script executes twice on the 'Record Default' UX screen of CSM Configurable Workspace	The onChange client script executes twice on the base instance 'Record Default' UX Screen.	Refer to the listed KB article for details.
UI Form Administration PRB1847059	Formatting on the special handling notes header is aligned to the left in Xanadu	Special Handling Notes is not aligned properly and is completely formatted to the left.
UI Form Administration PRB1868782	While composing an email in Vendor Operations, the cursor occasionally jumps, making it difficult to continue typing	When the user types rapidly, the position event is triggered multiple times, resulting in the cursor unexpectedly jumping to the end.	On a base instance, enable email reply recommendations on any table. Add a line to the end of the email's last line. Start typing in the first line quickly. Observe that the cursor jumps to the end of the file.
Virtual Agent PRB1819265	Follow-up queries that are not in English intermittently hang	As soon as follow-up utterance is submitted, VA Input extraction fails, preventing anything else from happening after that. This includes the creation of a sys_cs_fdih_invocation record.
Virtual Agent PRB1852222	'Time Out Abandoned Virtual Agent (VA) Conversations' is not respecting the timeout configured for NAP in sys_cs_channel	VA conversations are not closed out according to the timeout configured for NAP.	Set the timeout on NAP channel to four hours. Create a conversation. Don't update the conversation Expected behavior: Conversation should be closed after four hours. Actual behavior: Conversation is closed after two hours.
Virtual Agent PRB1859339	An attachment icon isn't aligning with the rest of the other icons in the chat box		Navigate to a Xanadu instance. Log in as a user and then open Service Portal. Initiate a chat to see the attachment icon. Expected behavior: All the icons in the chat box should align. Actual behavior: The attachment icon is slightly above the other icons and doesn't align with the rest.
Virtual Agent PRB1862370	Skill executions are stuck when Now Assist guardian settings (prompt injection, offensiveness) are enabled	Skill test runs are not working from the skill kit, whereas executions outside of the skill kit (for example, OneExtend.execute() in async mode) is working fine for the same settings. This is due to an unsupported operation exception coming from EvaluationServiceImpl.java.	Create a skill from the Now Assist Skill Kit. Enable prompt injection from the Now Assist Guardian settings (use option as Block). Select Run Test on that skill. Expected behavior: Run Test should work irrespective of the guardian setting because users can execute the same One Extend capability outside of the skill kit. Actual behavior: Run Test is stuck due to an exception (Error Execution of evaluation request failed for batch result: fbb3afc4c348e2149e83d62f0501312b due to error: null).
Virtual Agent PRB1866633	In APAC data center instances, AI agents are not working even after accepting the Global Routing Consent information message	Global routing is not working even after consenting on the info message for data center instances in the Asia-Pacific region.	Deploy a new instance from the APAC data center. In an APAC region instance, select Agree on the Global Routing Consent info message. Expected Behavior: The AI Orchestrator should be invoked. Actual Behavior: Even after accepting the consent, AI agents are not functioning, and the error message occurs: 'Sorry, there was a problem on my side trying to complete this request. Try asking again later'.
Virtual Agent PRB1866635	Trail Assists are incorrectly loaded for six or more tools triggered from Now Assist Panel (NAP) with skill Discovery	This problem doesn't occur with playground and NAP triggers.	Have a use case with six or more tools. Navigate to NAP. Enter an utterance for the use case with six tools and skill Discovery. Invoke AI Agents use case: Utterance: Get me the price of Washing machine - 2 Refrigerator – 3 Monitor – 2 Toaster – 1 Vacuum cleaner – 2 Dishwasher – 2 Expected behavior: Trail Assists should be 50. Actual behavior: Trail Assists are loaded as 25.
Web UX Runtime PRB1769964	In Agent Chat, intermittently the inbox icon won't disappear when the page is loaded	In Agent Chat, intermittently the inbox icon won't disappear when the page is loaded because sn-canvas-viewport doesn't handle includesFieldsAndParams in certain usecases.
Work Order Management PRB1859719	Upgrade to the new Google Maps Places API for Platform and Portal	Using the new Places API to query and display suggestions on the NDS typeahead component.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.