Managing inventory by putting away enterprise assets in the stockroom drop-off location

  • Release version: Yokohama
  • Updated June 18, 2025
  • 2 minutes to read
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    Summary of Managing inventory by putting away enterprise assets in the stockroom drop-off location

    The Asset put away feature in ServiceNow’s Enterprise Asset Management (EAM), available from version 9.0 onwards, enables efficient tracking of asset movement within inventory. It specifically manages the process of moving assets from the receiving bay to their designated aisle-space or drop-off location inside the stockroom, ensuring accurate aisle-space data is maintained.

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    Key Features

    • Automatic Task Creation: An Asset put away task is automatically created when an enterprise asset is added without aisle-space information or when the stockroom field is updated for the asset.
    • Manual Task Creation: Inventory users can manually create Asset put away tasks for in-stock assets through the Enterprise Asset Workspace.
    • Task Management: Users can view open put away tasks, update the drop-off location to assign assets to specific aisle-spaces, and close tasks upon completion.
    • Stockroom Enablement: Asset put away tasks can only be created for stockrooms enabled to perform warehouse tasks.
    • Mobile Support: Using the ServiceNow Agent mobile application, users can scan assets and their drop-off locations to facilitate asset put away and task closure on the go.

    Practical Use for ServiceNow Customers

    By leveraging the Asset put away feature, inventory and warehouse teams can ensure accurate placement and tracking of enterprise assets within the stockroom. The automation of task creation reduces manual effort, while the mobile scanning capability accelerates put away operations and improves data accuracy. Enabling warehouse tasks on the stockroom is required to utilize this functionality effectively.

    Overall, this feature streamlines inventory management, enhances asset visibility, and supports operational efficiency within your Enterprise Asset Management processes.

    Use the Asset put away feature to track asset movement efficiently in the inventory.

    Important:
    Asset put away feature is available with Enterprise Asset Management version 9.0 onwards.
    The Asset put away task enables you to track asset movement from the receiving bay of the inventory to the designated space within the stockroom. The Asset put away task confirms that when an asset is received in the inventory, you have filled the aisle-space information for it. An Asset put away task is automatically created in the Enterprise Asset Management when the following required business rules are met:
    • When an enterprise asset is created in the Enterprise Asset Management and the Aisle-space field value isn’t available, an Asset put away task is created. Open the Asset put away task and updated the Drop off location field value, to move the asset to designated aisle-space in the stockroom.
      Note:
      You can create an Asset put away task manually for the in stock assets in the inventory. For more information about manually creating an Asset put away task in the Enterprise Asset Management, see Create an Asset put away task in the Enterprise Asset Workspace.
    • When the Stockroom field is updated for an enterprise asset in the Asset Details form, an Asset put away task is created. Open the Asset put away task and update the Drop off location field value, to move the asset to the designated aisle-space in the stockroom.
    Note:
    You can create the Asset put away task for a stockroom only if the stockroom is enabled to perform warehouse tasks. For more information about enabling the feature, see Enable the asset put away task for your stockroom in the Enterprise Asset Workspace.
    In the Enterprise Asset Workspace, the inventory users can perform the following actions:

    Using the ServiceNow Agent application, you can scan the in stock assets in the inventory and put away them in the scanned drop-off location. After the asset is placed in the drop-off location within the stockroom, you can close the Asset put away task. For more information on the mobile experience for Asset put away task, see Manage enterprise asset put away using the ServiceNow Agent application.