Components installed with Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)

  • Release version: Yokohama
  • Updated September 30, 2025
  • 2 minutes to read
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    Summary of Components installed with Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)

    Activating thecom.sneamdcnamplugin in ServiceNow installs various components essential for managing critical facility-based and linear telecommunications network assets. These components enable comprehensive enterprise asset management tailored for data center and network environments.

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    Roles Installed

    • DCNAM asset manager [sneamdcnam.dcnamassetmanager]: Manages critical facility-based enterprise models and telecommunications network assets, including linear assets. This role inherits permissions from sneam.enterpriseassetmanager.
    • DCNAM asset technician [sneamdcnam.dcnamassettechnician]: Executes asset and work tasks related to critical facility-based and linear telecommunications assets. Inherits permissions from sneam.enterpriseassettechnician.

    Plugins Installed

    The activation includes several key plugins that enhance asset management capabilities:

    • Asset Management: Integrates physical, technological, contractual, and financial aspects of IT assets.
    • Procurement: Supports sourcing and receiving assets for service catalog fulfillment.
    • Enterprise Model Normalization: Manages normalization status and lifecycle of models.
    • Asset Management Workspace - Recommendations: Provides actionable recommendations within configurable workspaces.
    • SM Planned Maintenance: Enables management of regular preventative maintenance activities.
    • Work Management: Manages work orders, tasks, and maintenance plans.
    • Performance Analytics: Offers dashboards with data visualizations to improve processes.
    • Playbook Experience and Playbooks for App Engine: Provide guided setup and task-oriented process views.
    • Cost Management: Facilitates planning and controlling business costs.

    Applications Installed

    • ServiceNow Enterprise Asset Management: Manages the full lifecycle of connected and non-connected enterprise assets.
    • Expanded Model and Asset Classes: Extends CMDB with enterprise-specific model and asset classes, linking them to configuration items.
    • CMDB CI Class Models: Adds extended class models, identification rules, and relationships within the CMDB hierarchy.
    • Asset Management Common: Provides shared features for hardware, software, and enterprise asset management, including asset reclamation requests.
    • Physical Assets: Aligns features for physical asset-based applications like hardware and enterprise asset management.
    • Risk Heat Map: Visualizes organizational risk posture via heatmap components.
    • Geo Map Component: Tracks asset locations using indoor maps.

    Practical Impact for ServiceNow Customers

    These components collectively enable ServiceNow customers to:

    • Manage complex telecommunications network and data center assets comprehensively, including physical and linear assets.
    • Leverage enhanced role-based access to align responsibilities between asset managers and technicians.
    • Utilize integrated plugins for procurement, maintenance, work management, analytics, and cost control, streamlining asset lifecycle management.
    • Extend CMDB capabilities with enterprise-specific models and classification for more accurate asset representation.
    • Visualize risks and asset locations effectively to support operational decision-making.

    Related Topics

    For further configuration and operational insights, customers should explore:

    • Domain separation and Enterprise Asset Management
    • Asset audit fields and model normalization
    • Maintenance and work plan scheduling
    • Enterprise asset disposal stages and linear asset terminology
    • Additional components installed with Enterprise Asset Management for Healthcare, Providers, and OT Asset Management

    Several types of components are installed with activation of the com.sn_eam_dcnam plugin, including user roles, plugins, and applications.

    Roles installed

    Role title [name] Description Contains roles

    DCNAM asset manager

    [sn_eam_dcnam.dcnam_asset_manager]

    Manages critical facility-based enterprise models and assets for telecommunications networks. In addition, manages linear assets for telecommunications networks.

    		 sn_eam.enterprise_asset_manager

    DCNAM asset technician

    [sn_eam_dcnam.dcnam_asset_technician]

    		 Performs asset and work tasks related to critical facility-based enterprise assets and linear assets for telecommunications networks. sn_eam.enterprise_asset_technician

    Plugins installed

    Name Description
    Asset Management (com.snc.asset_management) Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets.
    Procurement (com.snc.procurement) Provides the capability to source and receive requested assets so that you can fulfill service catalog requests.
    Enterprise model normalization (com.sn_eam_core) Provides information related to normalization such as normalization status, model content service download, and life-cycle overview.
    Asset Management Workspace - Recommendations (com.sn_itam_recomm) Provides actionable recommendations for users in configurable workspaces.
    SM Planned Maintenance (com.snc.planned_maintenance) Provides the capability to manage regular preventative maintenance of assets.
    Work Management (com.snc.work_management) Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information.
    Performance Analytics (com.snc.pa) Provides dashboards containing actionable data visualizations that help you improve your business processes and practices.
    Playbook Experience (com.glide.playbook_experience.config) Provides a step-by-step guidance for setting up your assets with important information.
    Playbooks for App Engine (com.glide.pad.license) Provides a simplified and task-oriented view of processes.
    Cost Management (com.snc.cost_management) Provides options to plan and control business costs.

    Applications installed

    Name Description
    ServiceNow Enterprise Asset Management (com.sn_eam) Manages the complete life cycle of your enterprise connected and non-connected assets.
    Expanded Model and Asset Classes (com.sn_ent) Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes.
    CMDB CI Class Models (com.sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships.
    Asset Management Common (com.sn_itam_common) Provides features that are common to the Hardware Asset Management, Software Asset Management, andEnterprise Asset Management applications, including the catalog item to request asset reclamation.
    Physical Assets (sn_phy_assets) Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications.
    Risk Heat Map (com.sn_risk_heatmap) Provides a heatmap component that enables you to visualize the risk posture of your organization.
    Geo Map Component (com.sn_geo_map) Provides capabilities to track asset locations using indoor maps.