Using generative AI skills for ServiceNow Otto for Hardware Asset Management (HAM)

  • Release version: Yokohama
  • Updated November 5, 2025
  • 1 minute to read

    • Streamline asset management tasks in the Hardware Asset Workspace by using the generative AI skills available in the ServiceNow Otto for HAM application.

    Table 1. Available generative AI skills for ServiceNow Otto for Hardware Asset Management (HAM)
    Generative AI skill name Description Introduced inServiceNow Otto for HAM version
    Generate hardware asset insights Generates comprehensive asset summaries and actionable recommendations for the asset. ServiceNow Otto for Hardware Asset Management (HAM) v4.0