Supporting information for ServiceNow Otto for Hardware Asset Management (HAM)

  • Release version: Yokohama
  • Updated April 10, 2025
  • 1 minute to read

    • Get a quick overview of the important information related to the ServiceNow Otto for Hardware Asset Management (HAM) application.

    Supported versions

    The ServiceNow Otto for HAM application is supported starting with the Yokohama Patch 4 release.

    Supported user interfaces

    You can access the agentic workflow included in the ServiceNow Otto for HAM application through the Now Assist panel in the Hardware Asset Workspace.

    Licensing requirements

    The ServiceNow Otto for HAM application requires a Hardware Asset Management Pro Plus license.

    Application information

    Activate the ServiceNow Otto for Hardware Asset Management (HAM) store application (sn_now_assist_ham) to use the agentic workflow.

    This store application has the following dependencies:
    • Hardware Asset Management (com.sn_hamp)
    • Now Assist for Platform (com.sn_genai_platform)
    • AI Agents for IT Asset Management (com.sn_itam_aia)
    Activate the applications in the following order:
    • Hardware Asset Management (com.sn_hamp)
    • Now Assist for Platform (com.sn_genai_platform)
    • AI Agents for IT Asset Management (com.sn_itam_aia)
    • ServiceNow Otto for Hardware Asset Management (HAM) (sn_now_assist_ham)