Analyzing data integrations for improving HAM data coverage

  • Release version: Yokohama
  • Updated August 6, 2025
  • 2 minutes to read
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    Summary of Analyzing data integrations for improving HAM data coverage

    This feature helps ServiceNow customers enhance Hardware Asset Management (HAM) data coverage by analyzing existing and suggested data integrations. It leverages Discovery patterns and Service Graph Connectors to assess and improve the quality of hardware asset data in the Configuration Management Database (CMDB).

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    Using the Data integrations tab within the CMDB success advisor for HAM, customers can evaluate how effectively different integration sources populate key configuration item (CI) attributes, identify inactive or underutilized integrations, and prioritize improvements to maximize data completeness and accuracy.

    Access and Roles

    To use this feature, navigate to the CMDB success advisor, select the HAM card, and then open the Data integrations tab. This dashboard is accessible only after completing the CMDB success advisor for HAM setup.

    Several roles are required depending on the level of access:

    • sncmdbadmin: Access to the CMDB success advisor.
    • cmdbinstadmin: Manage Service Graph Connector connections.
    • pdadmin: Create and write access for managing Discovery patterns.
    • pduser: Read-only access to view Discovery patterns.
    • pdmid: Read-only access to view Discovery and Service Mapping patterns.

    Key Features

    • Integration overview: Displays counts of active Discovery patterns and installed Service Graph Connectors contributing hardware asset data.
    • Status indicators: Shows whether Discovery patterns are active and if Service Graph Connectors have active connections, helping identify integration effectiveness.
    • Attribute coverage insights: Allows users to review which hardware asset attributes each integration source populates, enabling targeted improvements.
    • Access integration details: Provides configuration options to enhance attribute coverage for better HAM data quality.

    Practical Use Cases

    • Identify inactive Discovery patterns that can enrich hardware asset data.
    • Detect installed but inactive Service Graph Connectors relevant to hardware assets.
    • Prioritize hardware-related data integrations to improve CMDB data completeness, accuracy, and reconciliation for HAM.

    Improve HAM data coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.

    Use the Data integrations tab in the CMDB success advisor for HAM to assess the effectiveness of your current data integration sources in the Configuration Management Database (CMDB) and identify opportunities to improve HAM data coverage. The Data integrations tab provides a breakdown of active Discovery patterns and installed Service Graph Connectors, including how many key configuration item (CI) attributes each integration source is populating.

    Access data integrations

    Navigate to the CMDB success advisor , and on the HAM card, select View insights. Select the Data integrations tab. To access the dashboard, see Access CMDB success advisor.

    Note:
    The CMDB success advisor for HAM dashboard is available only after the setup process is complete. For more information, see CMDB success advisor for HAM setup.

    Required roles

    Table 1. Roles required for accessing data integration sources in the CMDB success advisor for HAM
    Role Description
    sn_cmdb_admin Required to access the CMDB success advisor.
    cmdb_inst_admin Required to manage Service Graph Connector connections in SGC Central.
    pd_admin Required to manage Discovery patterns with create and write access.
    pd_user Required to view Discovery patterns with read-only access.
    pd_mid Required to view Discovery and Service Mapping Patterns with read-only access.

    Use cases

    For examples of how different people in your organization would use this feature, see these use cases.

    User Feature use
    CMDB administrator
    • Identify an inactive Discovery pattern that can populate attribute data for hardware assets.
    • Identify a Service Graph Connector relevant to hardware assets that is installed but without any active connections.
    • Prioritize which hardware-related integrations to improve to maximize CMDB data quality for improving the completeness, accuracy, and reconciliation of hardware asset records.

    Data integration features

    Table 2. Feature description
    Feature Description
    Integration overview Displays the count of all Discovery patterns and Service Graph Connectors contributing hardware asset data to the CMDB.
    Status indicators Check whether Discovery patterns are active and Service Graph Connectors are installed with active connections. For more information, see Reviewing data integrations for HAM.
    Attribute coverage insights Select the Attribute coverage link next to the integration to review which hardware asset attributes are populated by a Discovery pattern or Service Graph Connector. For more information, see Evaluate HAM data integration coverage.
    Access integration details Configure integrations to improve attribute coverage. For more information, see Evaluate HAM data integration coverage.