Combined Now Assist in Document Intelligence release notes for upgrades from Xanadu to Zurich

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Combined Now Assist in Document Intelligence release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Now Assist in Document Intelligence Release Notes for Upgrades from Xanadu to Zurich

This consolidated release notes guide covers the enhancements, changes, removals, and activation information for Now Assist in Document Intelligence as customers upgrade from the Xanadu release family through Yokohama to Zurich. It provides a comprehensive view of new capabilities, usage measurement updates, model provider options, and configuration requirements to help ServiceNow customers effectively plan and execute their upgrade.

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New Features

LLM Selection and Model Provider Flexibility: Customers can now configure different large language models (LLMs) for extraction and Q&A use cases. New AI model providers such as Google Gemini and AWS Anthropic Claude are available alongside Now LLM Service and Azure OpenAI.
Document and Visual Insights AI Agent Enhancements: The AI agent can autonomously analyze documents and images, including uploading files for processing without predefined use cases, displaying results in a dedicated document view, and supporting new security models with access control lists (ACLs).
Full Automation and Integration: Automated document data extraction workflows reduce manual review. Integration with Virtual Agent enables chat-based Q&A responses based on document content.
Expanded Use Case Support: Extraction from accounts payable invoices, Operational Sustainability Risk Management data extraction, support for multiple languages including Simplified Chinese and Japanese, and image captioning for accessibility in knowledge base articles.
Consolidated Skills: Document data extraction and document Q&A capabilities are merged into a single "Extract information from documents" skill, simplifying skill management and enabling agents to review predictions for fields, tables, and questions within the same task.
Improved User Experience: Features like opening test documents in a new browser tab provide a larger workspace during use case setup.

Changes

Usage Measurement Updates: Transition from a 365-day look-back model to a 365-day burn-down model with usage resetting at the contract anniversary date, affecting how Now Assist usage is tracked.
Default Skill Activation: For new customers, designated Now Assist skills are enabled automatically upon installation. For existing customers upgrading, previously unconfigured skills are automatically turned on, while skills that were turned off remain inactive.
Limitations and File Support: Page count limits for extraction based on use cases with tables have been adjusted (e.g., 20 pages per file in Zurich Patch 4). Support for DOCX files is added with limits varying based on image mode settings. File size limit is 20 MB.
AI Agent Enhancements: Added tools to look up or create use cases based on descriptions and attachments, improving AI agent flexibility.

Removed Features

The separate "Document extraction" and "Document Q&A" skills have been removed from the list of Platform skills, replaced by the consolidated "Extract information from documents" skill.

Activation and Requirements

Now Assist features require activation of any Now Assist plugin available from the ServiceNow Store.
Installation of the Document Intelligence application (sndocintel) along with at least one Now Assist product is mandatory.
Additional role configurations are necessary for agentic workflows and AI agents included with Now Assist applications to ensure proper access and security.

Localization and Accessibility

Support for processing files with multiple languages, including Simplified Chinese and Japanese, enhances global usability.
Image captioning for accessibility is available to improve knowledge base article inclusivity.

Practical Impact for ServiceNow Customers

Upgrading to Zurich enables customers to leverage more powerful AI-driven document processing capabilities with greater flexibility in AI model selection and improved automation. The consolidation of skills simplifies administration, while enhanced usage tracking helps manage licensing. Customers should review and complete pre- and post-upgrade tasks, configure necessary plugins and roles, and adjust to updated file and page limits to fully benefit from the new features and improvements.

Consolidated page of all release notes for Now Assist in Document Intelligence from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist in Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist in Document Intelligence to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Now Assist in Document Intelligence.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 6 LLM selection for use cases Configure a different LLM to generate predictions for extraction and Q&A use cases. New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 Document and visual insights AI agent Use an AI agent to help process the tasks that analyze and extract data from documents and images. Full automation for document data extraction Automatically extract the document data and process the document task without agent review. Data extraction from accounts payable (AP) invoices Extract data from invoices with Now Assist for APO. Document chat in Virtual Agent Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable the chat responses that are based on the document content. Attachment summarization in ITSM View the summaries of attachments with the record summary in ITSM. Early Availability Document extraction Extract the data from documents by using LLMs to provide the recommended field values. Document Q&A Use generative AI to find the answers to the predefined questions in a document. Setting up use cases for Now Assist in Document Intelligence Set up Document Intelligence use cases to enable agents to use the document extraction and document Q&A skills.
Zurich	Zurich Patch 4 Open document in a new tab View a test document in a larger workspace on a separate browser tab during use case setup. Image captioning in Knowledge Center Extract information from images to support accessibility captioning in knowledge base articles. Document and visual insights AI agent enhancements Leverage features that enable you to use the document and visual insights AI agent with selected LLMs to upload files, extract information without a predefined use case, and display results in a dedicated document view. Select an LLM for the AI agent to use when processing documents and images. Now LLM Service is not an available option for LLM selection. Prompt the AI agent to upload a file to process. View the results of the AI agent actions in a document view screen. Zurich Patch 1 Document Intelligence for Now Assist Skill Kit Use document and visual intelligence to leverage extraction, question answering, and summarization capabilities for a skill created with Now Assist Skill Kit. Language model selection Select the language for a use case to help the optical character recognition (OCR) model to detect text in the document and image files. Image mode selection for use cases Turn on image mode to process images more efficiently for use cases that use a multimodal AI model. Model provider flexibility at the use case level Choose a model provider at the use case level, including a Now Assist default option that uses the instance-level model selected in AI Control Tower. Information extraction for Operational Sustainability Risk Management Extract ESG-related information from invoices to support Operational Sustainability Risk Management initiatives and regulatory compliance. Improved security for the document and visual insights AI agent Enable access control lists (ACLs) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user. The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user. Early Availability New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

Changes

Between your current release family and Zurich, some changes were made to existing Now Assist in Document Intelligence features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. Yokohama Patch 6 Document and visual insights AI agent enhancements Generate a summary of document and image attachments with the document and visual insights AI agent.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Zurich Patch 4 Changes to limitations The page count limit decreases to 20 pages per file for an extraction based on a use case with a table defined. Zurich Patch 1 Merged skills Document data extraction and document Q&A capabilities are available in a single Extract information from documents skill. The Extract information from documents skill is available in the list of Platform skills in the Now Assist Admin console. Data extraction and document Q&A capabilities can be set up for the same use case. Agents can review the AI predictions for the fields, tables, and questions in the same task. Document and visual insights AI agent enhancements Leverage added tools that enable the AI agent to display the extracted data and to look up existing use cases or create use cases based on descriptions and document attachments. Changes to limitations The limitations set for Now Assist in Document Intelligence properties are updated to support processing larger documents. DOCX files are supported for information extraction. The page count limit is 200 pages per file If image mode is turned off for the use case. If image mode is turned on, the page count limit is 10 pages per file. The file size limit is 20 MB.

Removed

Between your current release family and Zurich, some Now Assist in Document Intelligence features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	The Document extraction skill has been removed from the list of Platform skills in the Now Assist Admin console. The Document Q&A skill has been removed from the list of Platform skills in the Now Assist Admin console.

Deprecations

Between your current release family and Zurich, some Now Assist in Document Intelligence features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Now Assist in Document Intelligence.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: For more information, see Configuring Now Assist in Document Intelligence.
Zurich	Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: For more information, see [Placeholder link text to key bundle-platai.docintel-configuring-now-assist].

Additional requirements

If any additional requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.
Zurich	Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist in Document Intelligence, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Now Assist in Document Intelligence we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 1 Support for files in multiple languages Process files with text in multiple languages, including Simplified Chinese and Japanese.

Highlight information

If there are specific highlight considerations for Now Assist in Document Intelligence we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Review changes to Now Assist usage measurement. Some Now Assist skills, agents, and agentic workflows are on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 Summarize the content in document and image attachments with the document and visual insights AI agent. Choose a large language model (LLM) to generate predictions for extraction and Q&A (question & answer) use cases. Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 Boost productivity by using the document and visual insights AI agent to autonomously analyze and extract data from documents and images. Streamline document data extraction by automating document tasks. Use Virtual Agent to ask questions about the document content. Extract the data from invoices with Now Assist for Accounts Payable Operations (APO). Early Availability Speed up your document processing workflows and quickly extract the text and tables from your documents. Save time looking for the information that you need in a document, and quickly find the answers to predefined questions. See Now Assist in Document Intelligence for more information.
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 View a test document in a larger workspace on a separate browser tab during use case setup. Use the document and visual insights AI agent to upload files, extract information without a predefined use case using a selected LLM, and display the results in a dedicated document view. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Zurich Patch 1 Leverage document data extraction and document Q&A capabilities in a single Extract information from documents skill. Create skills with data extraction, question answering, and summarization capabilities by using document and visual intelligence in Now Assist Skill Kit. Choose the language for a use case to help the optical character recognition (OCR) model better detect the text to extract from your files. Extract information from files with text written in Simplified Chinese or Japanese. Extract information from documents for Operational Sustainability Management (Operational Sustainability Risk Management) workflows. Early Availability Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [Placeholder link text to key bundle-platai.docintel-nowassist-landing] for more information.