Combined Mobile Platform release notes for upgrades from Xanadu to Zurich

Consolidated page of all release notes for Mobile Platform from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Mobile Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Mobile Platform to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Mobile Platform.

Release	Release notes
Xanadu	Now Assist for Mobile Agent app Use the power of generative AI in the Mobile Agent app to summarize records and complete tasks more efficiently. Users can create a condensed summary of work order tasks or generate resolution notes. User criteria permissions Control the visibility of different areas of the mobile platform by defining user criteria permissions. User criteria permissions, unlike the user roles permissions, enable you to segment your users into different groups, like location, department, or company. With user criteria permissions, you can change information within a single area of a group to update all users' details associated within that group. For example, a company relocates, and the management requires that users in the new location have access to different mobile content. Admins can update the user criteria permissions, so that this new content is displayed to all users in this group. Mobile App Builder Support for all Mobile Platform Xanadu features. Component recommendations by Now Assist across many records.
Yokohama	Now Assist Context Menu Write and edit text natively from within your mobile app using the Now Assist Context Menu. Refine your selected text by asking Now Assist to shorten it, make it more elaborate, or change the tone, and so on. Now Assist Context Menu is supported for the Task Summarization skill for input form screens. Single instance login Customers with a single instance can bypass the instance selection page and navigate users directly to the login screen. This process shortens the login process. Display a customized page before user login Configure your own branded landing page to appear before users log in to their ServiceNow mobile apps. The branded landing page can contain a login button or deep link that redirects users to an area of a ServiceNow mobile app. For example, a municipality can add a button to open a ticket, which navigates the user to complete a record in the Now Mobile® app. This feature is available to customers using a single instance, and is supported for both Mobile Publishing apps. Define attachment sources available to users Control the types of attachments used from a phone's gallery, camera, or file system. This capability confirms that images can’t be reused or are AI-generated images. This feature is supported for all attachment locations, including: activity stream, functions with type “attachment”, input form screen with field type “attachment”, Mobile App Bridge, and Cabrillo JS uploads. Add annotations to uploaded images Edit and annotate uploaded images within ServiceNow mobile apps. Markup options include adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type “attachments”, input form screen with field type “attachment”, Mobile App Bridge, and Cabrillo JS uploads. Mobile App Builder live mobile previews See your mobile content change in real-time with live previews for most mobile components. The mobile interface changes according to what component you have selected, and updates when you add, change, or remove UI-based elements. Web to mobile AI card creation Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and map the most relevant table fields from the selected web form view. Agentic AI in Mobile Virtual Agent Use AI agents in your mobile app to boost live agent productivity. AI agents handle tasks from automated responses to complex problem-solving with human-like intelligence. Now Assist in the Virtual Agent mobile clientMobile Virtual Agent> Use the following enhancement added to Virtual Agent: Enhanced chat offers a more robust conversational experience. Check the status of previous and on-going chats with the chat history button and view Now Assist’s responses with streamlined in-line citations. Enhanced chat also allows you to use your custom mobile search configuration to launch the standard search results page from within enhanced chat. Use Now Assist’s people match function to search for information about a specific employee. Now Assist can now suggest follow-up actions for your queries using the next best action feature. Updated UI for choice list pickers and other actions for improved usability. Added multi-language support.
Zurich	Client-side localization Use the Mobile Custom Localization app, available from mobile client version 20.6, to let mobile users view app content in any language. This feature improves platform consistency and accessibility for global users. The ServiceNow Store app provides a collection of mobile strings that automatically populates the instance with translatable content required for localization. Once these strings are translated into a custom language, the mobile app automatically retrieves and displays them within the app interface. Improved error handing for uploads manager Use the improved error handling in the upload manager to confirm that the necessary files are uploaded successfully. This feature is available in all areas of the ServiceNow mobile applications where you can upload attachments. This includes the following: Activity stream Input form screen with an attachment input type Input form screen with an attachment input action Functions of type attachment Cabrillo JS events within a web page Option to save videos and photos locally when using ServiceNow mobile apps Enable users to save and retrieve pictures and videos taken with the camera on their ServiceNow mobile app, directly to their device. By default, these images are saved for 24 hours on the phone’s local storage. You can set the storage time to be from 1 to 168 hours (1 week). Additional descriptive element of type card for input form screens Add cards created in the Mobile Card Builder as a descriptive element in input form screens. Descriptive elements offer more context to users, making it clearer as to what is required for certain inputs within an input form screen. Page menu button added to input form screen Display a page menu button for input form screens with more than two pages, showing users the current page that they are on, such as "Page 3 of 5." Tapping the button opens a page menu that lists all available pages and their level of completeness. This list helps users track their progress in completing an input form. Complete an input form screen in a non-sequential order Work on all pages of an input form screen, even if required fields are not completed. Users can use the next and previous buttons at all times, enabling them to complete the form in a non-sequential manner. In addition, users can use the page menu to work on any page of their choosing. Error indicator for failed submissions in input form screen View an information icon in the top menu bar in cases where a submitted input form contains at least one error. The icon remains accessible when working through all input form screen pages. Tapping the icon opens a page that lists the validation errors, enabling users to correct these errors and submit an error-free input form. Slider option for adding numeric values in input form screen Configure sliders as an additional method for users to add numeric values in an input form screen. Sliders offer the advantage of defining minimum, maximum, incremental, and default values. New icons added that you can use in your mobile apps Use new icons that have been added to the following font families in your mobile apps: Actions font icons Screen font icons Mobile card font icons Image icons Mobile App Builder and Mobile Card Builder Studio integration Develop and modify mobile applications and cards in ServiceNow Studio. Utilize all your necessary tools within a single, cohesive development environment. Now Assist in Virtual Agent The following features have been added to ServiceNow Now Assist in Virtual Agent: Upload documents and files with Doc QnA to have Now Assist generate summaries or answer questions about them. Search the internet from within Virtual Agent using web search mode. Capture and analyze data from a variety of visual sources such as images, emails, handwritten notes, websites, and applications using ServiceNow AI Lens. View shared files when using people citations. Now Assist Skill Kit integration Create and use custom Now Assist skills in your mobile app using Now Assist Skill Kit.

Changes

Between your current release family and Zurich, some changes were made to existing Mobile Platform features.

Release	Release notes
Xanadu	Now Assist for Virtual Agent enhancements Deliver direct, relevant, and conversational responses to questions using generative AI, including the ability to give feedback to messages generated by AI in Virtual Agent. Now Assist in AI Search on Mobile Provide AI-generated or AI-selected answers to user searches with the ability for users to provide feedback on the relevancy of the curated answers. Two new button instances Provide users with an additional shortcut to items or actions in record screens with the top icon function button instance, providing support for the agent-to-agent mobile Sidebar experience. Add shortcuts to the Indoor Wayfinding experience with the custom map bottom drawer function button instance. Mobile client scripting enhancements Streamline input form screen completion with auto-filled inputs based on one or many user inputs. Navigation bar enhancement Add badging capability to navigation bar tabs, which enables badging on any navigation tab icons. Configure mobile apps to use device date/time formats Set the useDeviceSettingsForDateTimeFormats mobile property to True to configure the date/time fields in mobile apps to use the date/time format that is used on the mobile device. This feature is available on the 18.2.0 mobile client release version and later. Hide the seconds display in date/time fields Use mobile properties to hide the display of seconds in mobile cards, record screen details pages, or activity streams. This feature is available on the 18.2.0 mobile client release version and later. Configure an external authentication browser for iOS apps Configure an external browser on iOS apps that are used during authentication so external URLs that are opened by the same browser type can maintain sessions and cookies. This feature is available on the 18.3.0 mobile client release version and later. Search in a ServiceNow instance with Siri shortcuts Configure your ServiceNow instance to enable Siri voice search in your mobile app on the instance using global search. This feature is available on the 18.4.0 mobile client release version and later. Notification tab enhancements Use the following enhancements added to the Notification tab within the navigation bar: Option to mark all notifications as read, providing the ability to manage your notification entries. Highlighted display of critical alerts in the notification area. Mobile Publishing enhancements and changes Auto-populate instance URLs when new branded app builds are requested and when existing branded apps are updated. Support for unlisted iOS branded apps. New requirement for iOS Microsoft Intune apps to be registered with Microsoft Entra ID (formerly Azure AD). Add deep links when you make new Android branded app requests for both private and public distribution.
Yokohama	Input form screen enhancement and changes Use the following enhancements added to the input form screen: Selecting input values directly within the input form screen, either from a list or from a group of chips. Now users don’t need to navigate to a separate dedicated screen for value selection, when using the inline choice chips layout. You can also define the number of input values to display on an input form screen section. Ability to add images, plain text, and rich text within specific inputs. These added descriptive elements provide more context to your users and give a clearer idea of what is required for certain inputs. For example, an image can accompany a checklist to ensure that a piece of hardware is wired correctly. Provide users with the ability to perform actions in relation to the displayed input parameter, while working directly on an input form screen. The available actions are: navigate to another screen, add an attachment from the gallery or camera, and add a comment to a field. Users submit these added actions either when saving their progress or completing the input form screen. Save input form screen data before it's submitted. Users with access to the same record can see each other's changes either when saving their progress or completing the input form screen. Interact and switch between other navigation tabs while also working on the input form screen. Sections are no longer displayed if they don’t contain any input fields. Additional number attributes for input form screens Use the following number attributes in your input form screens: Use the CustomErrorMessage attribute to specify an error message when a UI rule condition is met. Use the SkipValidationWhenHidden attribute to skip validation on hidden inputs. Enable barcode scanning with an external scanner Configure barcode scanning with an external scanner without denying access to the camera for the entire mobile app. Mobile Publishing enhancements and changes Enabled Android deep links for multiple instances. Enhanced validation for transparent images used in branded apps. Support for public-facing screens in branded mobile apps. Admins can configure URLs that link to public-facing web pages. These web pages are displayed to end users without needing to log in to the mobile app. Turn off Zero Trust Access banners in mobile app screens In mobile client versions 19.4 and later, you can turn off Zero Trust Access banners on mobile screens. Turning off these banners can enhance usability of your mobile apps because the banner does not display each time the connection state changes so end users are not interrupted by the banner display. You can configure this behavior by setting the disableZTABanner mobile property on your ServiceNow instance.
Zurich	Enhanced native features in hybrid web screens Enhanced native features in hybrid web screens that support functionality such as native search, quick actions, and customizable welcome messages within hybrid screen launcher or header tabs. Enhanced chat push notifications Tap enhanced chat push notifications to go directly to the associated chat. Promoted actions and suggested topics See how Virtual Agent can assist you with suggested actions and topics related to your request.

Removed

Between your current release family and Zurich, some Mobile Platform features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Mobile Platform features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Mobile Platform.

Release	Release notes
Xanadu	ServiceNow Mobile Platform is a ServiceNow AI Platform® feature that is active by default.
Yokohama	ServiceNow mobile Mobile Platform is a ServiceNow AI Platform® feature that is active by default.
Zurich	Mobile Platform is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Mobile Platform we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Mobile Platform we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Mobile Platform, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	Accessibility improvements for the ServiceNow Mobile Platform include the following updates: Improved the ability to connect your mobile device to a Bluetooth keyboard, especially in the areas of maps and filters. This update improves navigation throughout mobile apps. Improved management and layout of banner messages, when multiple messages are displayed simultaneously.
Yokohama	The following accessibility updates are available in Mobile Card Builder: Updated alternative text on key images to better support users who rely on screen readers. Enhanced the focus indicator on the Mobile Card Builder home page to improve navigation for users relying on keyboards or Assistive Technology (AT). Improved accessible names to provide clear and descriptive labels for interactive elements to support screen readers and other AT.
Zurich

Localization information

If there are specific localization considerations for Mobile Platform we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Mobile Platform we have noted them here.

Release	Release notes
Xanadu	Define the visibility of specified areas of the mobile platform based on user attributes, by using user criteria permissions. Streamline task collaboration for agent-to-agent chat with the Sidebar experience on the Mobile Platform using a top icon function button instance that points to record screens. Provide intelligent and conversational self-service with ServiceNow® Now Assist in ServiceNow® Virtual Agent for Mobile Platform. Dynamically auto-fill inputs based on user selections on input form screens. See Mobile Platform for more information.
Yokohama	Write and refine text with the Now Assist Context Menu. Use enhanced capabilities within the input form screen. See Mobile Platform for more information.
Zurich	Access Mobile App Builder and Mobile Card Builder inside ServiceNow Studio. Use enhanced capabilities within the input form screen. Engage with the improved error handling when working with uploads. Add customized client-side translations to extend language support on your mobile device. See Mobile Platform for more information.