Combined Operational Technology Change Management release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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delta3zx

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delta3zx

Combined Operational Technology Change Management release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Operational Technology Change Management Release Notes for Upgrades from Xanadu to Zurich

This consolidated guide provides ServiceNow customers with essential information on upgrading Operational Technology (OT) Change Management from the Xanadu release family through to Zurich. It outlines critical upgrade tasks, feature changes, activation procedures, and important notes to help customers effectively manage their OT change processes within the Industrial Workspace.

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Key Changes and Features

Updated OT Change Record Layout (Xanadu): The OT change record in the Industrial Workspace was enhanced to include all existing related lists consolidated under a single Related Records tab, improving record organization and accessibility.
Incident Integration (Xanadu and Yokohama): Within OT change request records, users can now create new OT incident records or link existing ones directly through related lists. This feature supports better incident management connected to OT changes.
Activation: To install Operational Technology Change Management, customers must request it via the ServiceNow Store. The solution now includes the Industrial Process Manager and can be used independently or alongside Operational Technology Manager.

Upgrade Considerations

No updates or new features were introduced in Yokohama or Zurich releases for OT Change Management.
No features were removed or deprecated across these releases.
No changes to additional requirements, browser support, accessibility, or localization were noted in any release.

Practical Implications for ServiceNow Customers

Customers upgrading from Xanadu to Zurich can expect a stable OT Change Management experience with improved record organization and incident linkage capabilities introduced in earlier releases. Since Zurich does not introduce changes, focus on leveraging the updated Industrial Workspace functionalities from Xanadu and Yokohama. Activation requires a ServiceNow Store request, ensuring you have the latest integrated capabilities such as the Industrial Process Manager.

Consolidated page of all release notes for Operational Technology Change Management from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Technology Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Operational Technology Change Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Operational Technology Change Management.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Operational Technology Change Management features.


Release	Release notes
Xanadu	Updated layout of the OT change record on the Industrial Workspace The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Operational Technology Change Management features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Operational Technology Change Management features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Operational Technology Change Management.


Release	Release notes
Xanadu	Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Note: Operational Technology Change Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.
Yokohama	Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Operational Technology Change Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Operational Technology Change Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Operational Technology Change Management, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Operational Technology Change Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Operational Technology Change Management we have noted them here.


Release	Release notes
Xanadu	In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change request. Organize your OT change requests with the updated OT change record on the Industrial Workspace . See Operational Technology Change Management for more information.
Yokohama	In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change request. See Operational Technology Change Management for more information.
Zurich	No updates for this release.