Combined Operational Technology Vulnerability Response release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 11 minutes to read
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    Summary of Combined Operational Technology Vulnerability Response release notes for upgrades from Xanadu to Zurich

    This consolidated release notes page provides ServiceNow customers with a comprehensive view of updates, new features, changes, and important guidance for upgrading Operational Technology Vulnerability Response (OTVR) from the Xanadu release through to Zurich. It covers enhancements introduced across the major releases, pre- and post-upgrade tasks, feature deprecations, and activation instructions, enabling customers to effectively manage their OT vulnerability lifecycle and risk exposure.

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    New Features

    • Hardware Vulnerability Assessment (HVA) Menu: Available in the Industrial Workspace, this menu enables periodic and automatic assessment of OT device firmware vulnerabilities, generating vulnerable item records against impacted Configuration Items (CIs).
    • Risk Scoring Dashboards: The OT Vulnerability Risk Rollup and OT Risk Management dashboards present vulnerability risk scores at various equipment model levels, providing clear visibility into device risk posture.
    • Enhanced OTVR (PA) Dashboard: A centralized dashboard experience consolidates all OT vulnerability data and visualizations for easier management, accessible via the Dashboard Library page.
    • OT Vulnerability Remediation Owner Role: A dedicated role (snotvr.remediationowner) assigns remediation task ownership with capabilities to create change tasks and manage vulnerabilities efficiently.
    • Automatic Remediation Task Scheduling: Remediation tasks can be automatically started based on the ISA maintenance schedule, facilitating timely vulnerability mitigation aligned with operational windows.
    • Common Security Advisory Framework (CSAF) Support: Enables importing vulnerability solutions from multiple vendors using a standardized advisory format, enhancing integration with aggregators and trusted providers.
    • Guided Setup for OTVR (PA) Dashboard: Simplifies configuration of data collection and indicator sources within the Industrial Workspace.
    • Bulk Edit for OT VR Assignment Group: Allows updating assignment groups across multiple site records simultaneously, streamlining administrative tasks.
    • Compensating Controls: Supports use of compensating controls to mitigate risks from vulnerabilities that cannot be immediately patched.
    • Configuration via Unified Security Exposure Management (USEM) Workspace: From version 30.0.x onward, some configuration tasks are performed in the USEM Workspace, consolidating Vulnerability Response plugins under USEM.
    • Risk Calculator Plugin: Now accessible without requiring demo data installation, enabling quicker risk calculations for OT vulnerabilities.
    • Advanced HVA Enhancements: Include assessments without normalization, confidence scoring, version range support from the National Vulnerability Database (NVD), partial assessments for discovery models missing full firmware data, and automatic expiration of outdated assessments when firmware updates occur.

    Changes

    • Data previously available on the OT Vulnerabilities tab within the OT Manager dashboard has been migrated to the enhanced OTVR (PA) dashboard for Xanadu and Yokohama releases, improving data accessibility and consistency.

    Deprecations

    • The OT Vulnerabilities tab is no longer available on the OT Manager dashboard starting with Xanadu and Yokohama.
    • Integration with Microsoft Defender for IoT (On-premises Management Console) is deprecated and hidden from new instances but remains supported for existing deployments.

    Activation and Installation

    Operational Technology Vulnerability Response must be installed by requesting it from the ServiceNow Store. Customers can view available apps and submit requests through the store. For cumulative release notes of all app versions, refer to the ServiceNow Store version history.

    Accessibility and User Experience

    The Zurich release introduces the Coral theme as the default for new portals, web, and mobile experiences with Next Experience or Core UI enabled. This theme offers a fresh, brand-neutral design with optional dark mode for web and mobile, enhancing user interaction with the platform.

    Practical Takeaways for ServiceNow Customers

    • Prepare for upgrade by reviewing pre- and post-upgrade tasks to ensure smooth transition to Zurich.
    • Leverage the enhanced dashboards and roles to gain comprehensive visibility and efficient management of OT vulnerabilities and remediation workflows.
    • Use the Hardware Vulnerability Assessment capabilities to continuously monitor firmware vulnerabilities and act proactively.
    • Adopt the CSAF standard to streamline importing and managing vulnerability data from diverse vendors.
    • Plan for the deprecation of legacy dashboard tabs and integrations to avoid disruptions post-upgrade.
    • Utilize the Unified Security Exposure Management workspace for consolidated configuration and management.
    • Take advantage of improved UI themes and accessibility features for better end-user experience.

    Consolidated page of all release notes for Operational Technology Vulnerability Response from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Operational Technology Vulnerability Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Operational Technology Vulnerability Response to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Operational Technology Vulnerability Response.

    Release Release notes

    Xanadu
    Hardware Vulnerability Assessment menu in the Industrial Workspace
    Automatically and periodically assess the OT device firmware vulnerabilities that are in your inventory and create vulnerable items against the impacted assets (CI).
    Risk scores on the OT Vulnerability Risk Rollup dashboard
    View a table of risk scores for your OT devices at each level of the equipment model with the OT Vulnerability Risk Rollup dashboard.
    Enhanced OTVR (PA) dashboard experience
    View and manage all of your OT vulnerability data and data visualizations in a centralized location with the enhanced OTVR (PA) dashboard, which is accessible on the Dashboard Library page.
    OT Vulnerability Remediation Owner (sn_otvr.remediation_owner) role
    Assign the OT Vulnerability Remediation Owner (sn_otvr.remediation_owner) role to users who primarily work on an assigned remediation task and can create change tasks when needed. The OT Vulnerability Remediation Owner role contains the following roles:
    • cmdb_ot_isa_viewer
    • cmdb_ot_viewer
    • sn_vul.close_vi_vg
    • sn_vul.remediation_owner
    Automatically set a start time for a remediation task based on the ISA maintenance schedule
    Start a remediation task automatically based on the ISA maintenance schedule. After you create the remediation task, it’s picked up during the next scheduled maintenance.
    Common Security Advisory Framework (CSAF) supported for Operational Technology Vulnerability Response
    Use the Common Security Advisory Framework (CSAF) with multiple vendor support when importing solutions from Aggregators or Trusted Providers.
    OTVR (PA) dashboard Guided Setup
    Use the OTVR (PA) dashboard Guided Setup under the Operational Technology Vulnerability Response section in the Industrial Workspace Guided Setup to configure data collection and review indicator sources.
    Change the Operational Technology Vulnerability Response (OT VR) assignment group field in a bulk edit
    Use the bulk edit feature to update the OT VR assignment group field in multiple site records at once.
    Use compensating controls for Operational Technology
    Use compensating controls for OT to reduce vulnerability risks that can't be patched immediately. Compensating controls help mitigate risks.

    Yokohama
    Configuring Operational Technology Vulnerability Response from the SEM Workspace
    Starting from Operational Technology Vulnerability Response version 30.0.x, users may be redirected to the Unified Security Exposure Management (USEM) Workspace to perform some configuration tasks. The Vulnerability Response plugin is consolidated under USEM from version 30.0.x.
    Demo data not required for Operational Technology Risk Calculator plugin
    You can directly access and use the Operational Technology Vulnerability Response Risk Calculator without loading the demo data while installing the plugin. In previous releases, the risk calculation was included as part of the demo data.
    Enhanced features for Hardware Vulnerability Assessment for OT devices
    The following enhancements are available in Hardware Vulnerability Assessment:
    • Assessments without Normalization: Ability to assess discovery models without content available for normalization.
    • Confidence Scores: New scoring mechanism for all types of assessments.
    • Version Range Support: The range information provided by the National Vulnerability Database (NVD) is used to create assessments without explicitly creating Common Platform Enumeration (CPEs) in the NVD.
    • Partial assessment for partially normalized discovery model: Creates partial assessments for discovery models without firmware version. The partial assessments are done if the other versions of the discovery model have the same publisher and model.
    • Expiring of assessments: If you update the firmware version of a CI, the corresponding normalized discovery model also updates. The assessment records based on the older firmware version expires while new assessments are generated for new firmware version.
    Hardware Vulnerability Assessment menu in the Industrial Workspace
    Automatically and periodically assess the OT device firmware vulnerabilities that are in your inventory and create vulnerable items against the impacted assets (CI).
    Vulnerability risk scores on the OT Risk Management dashboard
    View a table of vulnerability risk scores for your OT devices at each level of the equipment model with the OT Risk Management dashboard.
    Enhanced OTVR (PA) dashboard experience
    View and manage all of your OT vulnerability data and data visualizations in a centralized location with the enhanced OTVR (PA) dashboard, which is accessible on the Dashboard Library page.

    Zurich
    Configuring Operational Technology Vulnerability Response from the SEM Workspace
    Starting from Operational Technology Vulnerability Response version 30.0.x, users may be redirected to the Unified Security Exposure Management (USEM) Workspace to perform some configuration tasks. The Vulnerability Response plugin is consolidated under USEM from version 30.0.x.
    Demo data not required for Operational Technology Risk Calculator plugin
    You can directly access and use the Operational Technology Vulnerability Response Risk Calculator without loading the demo data while installing the plugin. In previous releases, the risk calculation was included as part of the demo data.
    Enhanced features for Hardware Vulnerability Assessment for OT devices
    The following enhancements are available in Hardware Vulnerability Assessment:
    • Assessments without Normalization: Ability to assess discovery models without content available for normalization.
    • Confidence Scores: New scoring mechanism for all types of assessments.
    • Version Range Support: The range information provided by the National Vulnerability Database (NVD) is used to create assessments without explicitly creating Common Platform Enumeration (CPEs) in the NVD.
    • Partial assessment for partially normalized discovery model: Creates partial assessments for discovery models without firmware version. The partial assessments are done if the other versions of the discovery model have the same publisher and model.
    • Expiring of assessments: If you update the firmware version of a CI, the corresponding normalized discovery model also updates. The assessment records based on the older firmware version expires while new assessments are generated for new firmware version.
    Vulnerability risk scores on the OT Risk Management dashboard
    View a table of vulnerability risk scores for your OT devices at each level of the equipment model with the OT Risk Management dashboard.

    Changes

    Between your current release family and Zurich, some changes were made to existing Operational Technology Vulnerability Response features.

    Release Release notes

    Xanadu
    OT Vulnerabilities tab data
    The following data that was available in the OT Vulnerabilities tab of the OT Manager dashboard has been moved to the OTVR (PA) dashboard:
    • Total OT Vulnerable Items
    • New OT Vulnerable Items
    • OT Unassigned Vulnerable Items
    • OT Vulnerable Items by State
    • OT Vulnerable Items by Risk Rating

    Yokohama
    OT Vulnerabilities tab data
    The following data that was available in the OT Vulnerabilities tab of the OT Manager dashboard has been moved to the OTVR (PA) dashboard:
    • Total OT Vulnerable Items
    • New OT Vulnerable Items
    • OT Unassigned Vulnerable Items
    • OT Vulnerable Items by State
    • OT Vulnerable Items by Risk Rating

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Operational Technology Vulnerability Response features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Operational Technology Vulnerability Response features or functionality were deprecated.

    Release Release notes

    Xanadu
    • The OT Vulnerabilities tab is no longer available on the OT Manager dashboard in the Industrial Workspace.
    • Starting with the Xanadu release, Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console) integration is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

    Yokohama
    • The OT Vulnerabilities tab is no longer available on the OT Manager dashboard in the Industrial Workspace.
    • Starting with the Yokohama release, Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console) integration is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Operational Technology Vulnerability Response.

    Release Release notes

    Xanadu

    Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Operational Technology Vulnerability Response we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Operational Technology Vulnerability Response we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Operational Technology Vulnerability Response, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Localization information

    If there are specific localization considerations for Operational Technology Vulnerability Response we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Operational Technology Vulnerability Response we have noted them here.

    Release Release notes

    Xanadu
    • Assess the vulnerabilities for the firmware of the OT assets with Hardware Vulnerability Assessment.
    • View solutions or details of a vulnerable item (VIT) with enhanced UI options.
    • Manage your vulnerable items and Operational Technology Vulnerability Response data with the enhanced OTVR (PA) dashboard in the Industrial Workspace.
    • View the risk score of your OT devices at each level of the equipment model with the OT Vulnerability Risk Rollup dashboard.
    • Change the Operational Technology Vulnerability Response (OT VR) assignment group field for multiple site records at once.
    • Use the Common Security Advisory Framework (CSAF) with multiple vendor support when importing solutions from Aggregators or Trusted Providers.
    • Manage remediation tasks more efficiently with the OT Vulnerability Remediation Owner (sn_otvr.remediation_owner) role.
    • Mitigate controls using the Libraries module in the Industrial Workspace.
    • Use the enhanced OTVR (PA) dashboard.

    See Operational Technology Vulnerability Response for more information.

    Yokohama
    • Configure Operational Technology Vulnerability Response from the Security Exposure Management Workspace (SEM Workspace).
    • Access the Operational Technology Vulnerability Response Risk Calculator plugin directly without loading the demo data.
    • View all vulnerable items that have been created from the OT Vulnerable Items list in the Industrial Workspace.
    • View all remediation tasks that have been created from the OT Remediation Tasks list in the Industrial Workspace.
    • View all vulnerability exceptions that have been created from the OT Vulnerability Exception Approvals list in the Industrial Workspace.
    • Hardware Vulnerability Assessment is available for firmware discovery models without normalized data.
    • Assess the vulnerabilities for the firmware of the OT assets with Hardware Vulnerability Assessment.
    • View solutions or details of a vulnerable item (VIT) with enhanced UI options.
    • Manage your vulnerable items and Operational Technology Vulnerability Response data with the enhanced OTVR (PA) dashboard in the Industrial Workspace.
    • View the risk score of your OT devices at each level of the equipment model with the OT Vulnerability Risk Rollup dashboard.

    See Operational Technology Vulnerability Response for more information.

    Zurich
    • Configure Operational Technology Vulnerability Response from the Security Exposure Management Workspace (SEM Workspace).
    • Access the Operational Technology Vulnerability Response Risk Calculator plugin directly without loading the demo data.
    • View all vulnerable items that have been created from the OT Vulnerable Items list in the Industrial Workspace.
    • View all remediation tasks that have been created from the OT Remediation Tasks list in the Industrial Workspace.
    • View all vulnerability exceptions that have been created from the OT Vulnerability Exception Approvals list in the Industrial Workspace.
    • Hardware Vulnerability Assessment is available for firmware discovery models without normalized data.
    See