Combined Document Services release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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Combined Document Services release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Document Services Release Notes for Upgrades from Xanadu to Zurich

This consolidated summary covers important release notes for ServiceNow Document Services upgrades from the Xanadu release family through to Zurich. It highlights key new features, changes, activations, accessibility improvements, and integration enhancements relevant for customers preparing to upgrade. The notes focus on enabling better document collaboration, management, security, and accessibility while maintaining compatibility across external cloud providers.

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Key Features

Integration with External Content Providers (Xanadu): Enable collaboration on documents stored in Microsoft OneDrive, Microsoft SharePoint, and Google Drive.
Redaction of Sensitive Data (Xanadu): Configure workspaces to redact sensitive information within documents, enhancing data privacy.
Document Comparison (Zurich): Compare two document versions side-by-side to track changes efficiently.
PDF Generation and Accessibility Guardrails (Zurich): Utilize static and dynamic guardrails to maintain stability and compliance during PDF creation, supporting regulated markets.
Smart Documents (Zurich): Leverage AI-powered summaries, dynamic Q&A, and FAQs to accelerate insights and reduce time spent searching for information.
External Cloud File Management (Zurich): Upload files directly to external clouds, manage multiple versions, set sharing permissions, and authenticate personal accounts with token-based methods for audit and security.
Expanded File Extension Support and HTML to PDF Conversion (Zurich): Link any Google Drive file by URL and specify image retrieval timeouts for HTML to PDF conversions.
Document Classification and Summarization (Zurich): Limit public sharing based on classification and use AI-generated summaries for feedback and usage tracking in PDFs and Word documents.

Changes to Existing Features

Google Docs Management (Xanadu): Manage Google Docs files on Google Drive using the Multi Provider Document Services Framework.
Enhanced Document Viewer (Xanadu): Support for hyperlinks, PDF attachments download, and digital signature viewing.
Accessibility Enhancements (Xanadu and Yokohama): Added support for DOCX to PDF conversion accessibility including PDF accessibility tags for screen reader users.
Workflow Improvements (Yokohama): Improved usability and low-code accessibility in workflows for Managed Documents, including new subflows for Google Drive Shared drives.
User Interface Updates (Yokohama): The Summarize button was renamed to Ask Now Assist to improve user engagement.

Activation and Installation

Document Services is active by default as part of the ServiceNow AI Platform.
Document Management requires activation of the Document Management plugin (com.snc.platformdocumentmanagement).
The Multi Provider Document Services Framework must be installed separately by requesting it from the ServiceNow Store.

Accessibility and Compliance

Accessibility support has been progressively enhanced from Xanadu through Zurich, focusing on PDF generation and document conversion to aid users relying on screen readers.
Zurich introduces guardrails for PDF generation to support regulated market requirements.

Practical Impact for ServiceNow Customers

Upgrading to Zurich enables ServiceNow customers to:

Enhance document collaboration by integrating with multiple external cloud platforms with improved authentication and permission controls.
Improve document security through redaction and classification-based sharing controls.
Accelerate document processing and insights with AI-powered summarization and interactive Q&A features.
Ensure compliance and accessibility with advanced PDF generation guardrails and accessibility tags.
Streamline document version comparison and management workflows for better productivity.

These enhancements collectively improve document management efficiency, security, and accessibility in ServiceNow environments.

Consolidated page of all release notes for Document Services from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Document Services to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Document Services.


Release	Release notes
Xanadu	Document Management integration with external content provider Collaborate on documents in Microsoft OneDrive, Microsoft SharePoint, or Google Drive. Redaction of sensitive data Redact sensitive information within a document for configurable workspaces.
Yokohama	No updates for this release.
Zurich	Document comparison Compare two versions of the document side by side. Guardrails for PDF generation and accessibility Use static and dynamic guardrails to help maintain stability during PDF generation and accessibility. Smart Documents Accelerate insights with quick summaries, dynamic Q&A, and FAQs that reduce time spent searching for information

Changes

Between your current release family and Zurich, some changes were made to existing Document Services features.


Release	Release notes
Xanadu	Google Docs files on Google Drive Manage Google Docs files on Google Drive using Multi Provider Document Services Framework. Document viewer support for hyperlinks, attachments, and digital signature Document Viewer now supports using hyperlinks, downloading of PDF attachments, and viewing of digital signatures. Accessibility feature for DOCX to PDF conversion Accessibility support added for DOCX to PDF conversion. PDF accessibility tags are now available to help non-sighted users who rely on screen readers to navigate, understand, and interact with converted PDF documents.
Yokohama	PDF generation and accessibility Export a collection of records or a single record into a PDF format. New system property was added for better accessibility. Workflow migration for Managed Documents Improved usability, low code accessibility, and feature parity due to the newly configured workflows. Subflows for Shared drives for Google Drive. Added Spoke subflows for Shared drives in Google Drive. Summarize button. The Summarize button was changed to the Ask Now Assist button.
Zurich	Connect documents on external cloud Upload your files directly to an external cloud (including multiple versions of the document). Permissions for external cloud files Set the sharing permissions on your external cloud files. Authenticate personal accounts on external cloud Implement personal token-based authentication for an external cloud so that you can verify user-specific access, audit trails, and compatibility with existing and future integrations. Connect file extensions Link any Google Drive file to a document record by selecting a provider and entering the file URL All file extension are now supported. HTML to PDF Conversion Specify an image retrieval timeout for HTML to PDF conversion. Document classification Limit public sharing based on a document's classification. PDF generation Generate a PDF with accessibility for regulated markets. Property value for digital signature Specify the method used to identify and validate the user who has signed the PDF using the property value. Document summarization Use AI to generate summaries for feedback, disclaimers, and usage tracking in PDFs and Microsoft Word files. Document Service Framework Retrieve the list of files and folders based on the given search query from Microsoft OneDrive. Document service Framework Retrieve the list of files and folders based on the given search query from Google Drive.

Removed

Between your current release family and Zurich, some Document Services features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Document Services features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Document Services.


Release	Release notes
Xanadu	Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For details, see Activate. Multi Provider Document Services Framework Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate. Multi Provider Document Services Framework Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate. Multi Provider Document Services Framework needs to be installed by requesting it from the ServiceNow Store. For more information, see Multi Provider Document Services Framework.

Additional requirements

If any additional requirements were introduced or changed for Document Services we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Document Services we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Document Services, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	Accessibility support has been added for document conversion from DOCX to PDF. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with converted PDF documents.
Yokohama	Added accessibility support for PDF document generation. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with these generated PDF documents. For more information, see PDF generation and accessibility.
Zurich	Guardrails for PDF generation and accessibility Added static and dynamic guardrails for accessibility support for PDF document generation PDF generation and accessibility Added support for PDF document generation with accessibility for regulated markets.

Localization information

If there are specific localization considerations for Document Services we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Document Services we have noted them here.


Release	Release notes
Xanadu	Extend collaboration and improve user experience with the integration of Document Management with external cloud providers, such as Microsoft OneDrive, Google Drive, and Microsoft SharePoint. Increase collaboration with management of Google Docs files on Google Drive. Control sensitive information with data redaction within a document. See Document Services for more information.
Yokohama	Improved PDF generation that includes accessibility support. Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&A, and FAQs. See Document Services for more information.
Zurich	Compare any two document versions and track changes by using document comparison. Connect and manage external cloud documents by uploading files, storing URLs, and syncing metadata with your records. Authenticate with your personal accounts on an external cloud, Microsoft OneDrive, or Google Drive. Control public sharing by using document classification to ensure document security. Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&A, and FAQs. See Document Services for more information.