Combined Performance Analytics release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Performance Analytics release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Performance Analytics Release Notes for Upgrades from Xanadu to Zurich

This consolidated guide covers Performance Analytics (PA) release notes from the Xanadu through Zurich versions, enabling ServiceNow customers to prepare effectively for upgrades. It highlights new features, deprecations, activation procedures, and technical requirements relevant to Performance Analytics across these releases.

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Key Features

Multiple Levels of Breakdown for Indicators (Yokohama and Zurich): Customers can now apply more than two levels of breakdown to Performance Analytics indicators by migrating to the new change data capture (CDC)-based data snapshots architecture. This migration requires RaptorDB Professional and applies only to qualifying indicators.

Deprecations and Changes

Widgets and Analytics Hub: Performance Analytics widgets are not available on new instances; instead, use Platform Analytics data visualizations with indicator data sources.
Service Portal: Admin and paadmin users can still use Performance Analytics widgets within the Service Portal.
Analytics Hub: Not available on new or fully migrated instances; KPI Details should be used instead.
Admin Console: Deprecated on new instances and does not display data from new Platform Analytics artifacts on upgraded instances.

Activation Information

Complimentary Performance Analytics for Incident Management is activated by default but does not allow creation of indicators or breakdowns.
Full Performance Analytics features require activating the appropriate subscription plugin (Premium plugin) matching your subscription level.

Additional Requirements

To utilize the new data snapshots feature introduced in Yokohama and Zurich releases, your instance must be running on the RaptorDB Professional database.

Upgrade Preparation and Considerations

Review and complete pre- and post-upgrade tasks as outlined for Performance Analytics to ensure a smooth transition to Zurich.
Note that no updates or removals occurred specifically in the Xanadu, Yokohama, or Zurich releases outside of those mentioned.

Practical Benefits

Track critical process metrics and trends effectively.
Measure process health against organizational targets.
Identify process patterns and bottlenecks proactively.
Visualize historical and real-time process data through role-based dashboards to empower informed decision-making.

Consolidated page of all release notes for Performance Analytics from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Performance Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Performance Analytics to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Performance Analytics.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Apply multiple levels of breakdown to an indicator Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration.
Zurich	Apply multiple levels of breakdown to an indicator Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration.

Changes

Between your current release family and Zurich, some changes were made to existing Performance Analytics features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Performance Analytics features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Performance Analytics features or functionality were deprecated.


Release	Release notes
Xanadu	Performance Analytics widgets are not available on new instances. Use Platform Analytics data visualizations with indicator data sources instead. Users with the admin and pa_admin roles will still be able to use Performance Analytics widgets for Service Portal. The Analytics Hub is not available on new instances or instances that have fully migrated to Platform Analytics. Use KPI Details instead. The Performance Analytics admin console is deprecated on new instances. For upgrading customers, the console is available but does not show data from the new Platform Analytics artifacts.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Performance Analytics.


Release	Release notes
Xanadu	Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this application. The full features of Performance Analytics are available with a subscription. Activate the Performance Analytics plugin that matches your subscription. For details, see Activating your Performance Analytics subscription.
Yokohama	Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches  your subscription. For details, see Activate your Performance Analytics  subscription.
Zurich	Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches  your subscription. For details, see Activate your Performance Analytics  subscription.

Additional requirements

If any additional requirements were introduced or changed for Performance Analytics we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	To use the new data snapshots feature, your instance must be on the RaptorDB Professional database.
Zurich	To use the new data snapshots feature, your instance must be on the RaptorDB Professional database.

Browser requirements

If any specific browser requirements were introduced or changed for Performance Analytics we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Performance Analytics, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Performance Analytics we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Performance Analytics we have noted them here.


Release	Release notes
Xanadu	Track critical process metrics and trends. Measure process health and behavior against organizational targets. Identify process patterns and potential bottlenecks before they occur. Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See Performance Analytics (Indicator data sources) for more information.
Yokohama	Track critical process metrics and trends. Measure process health and behavior against organizational targets. Identify process patterns and potential bottlenecks before they occur. Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See Performance Analytics (Indicator data sources) for more information.
Zurich	Track critical process metrics and trends. Measure process health and behavior against organizational targets. Identify process patterns and potential bottlenecks before they occur. Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See Performance Analytics (Indicator data sources) for more information.