Combined Retail Task Management Core release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Retail Task Management Core Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release note provides ServiceNow customers with a comprehensive overview of updates, new features, changes, and other important information related to upgrading the Retail Task Management Core application from the Xanadu release family through to Zurich. It is intended to help you prepare and execute your upgrade with confidence by highlighting relevant details across multiple releases in a single resource.

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    Key Features

    • Retail Multi-Store Case (Yokohama release): This feature enables assignment of tasks from headquarters to multiple retail locations simultaneously using the multi-store case generator. Customers can view and track these assigned cases within the retail portal alongside other requests, allowing for streamlined monitoring of task completion across all assigned stores.

    Changes, Removed Features, and Deprecations

    No changes, removals, or deprecations were introduced in the Retail Task Management Core between the Xanadu and Zurich releases. This stability ensures minimal disruption when upgrading.

    Activation and Installation

    • Yokohama release: Installation of Retail Task Management Core requires requesting the app from the ServiceNow Store. Customers can visit the ServiceNow Store website to view available apps and submit installation requests.
    • No new activation steps were introduced in the Zurich release.

    Additional Requirements and Compatibility

    No new or changed additional requirements, browser requirements, accessibility considerations, or localization considerations were introduced from Xanadu through Zurich for this application. This simplifies planning and compatibility verification during upgrades.

    Practical Impact for ServiceNow Customers

    • When upgrading Retail Task Management Core from Xanadu to Zurich, expect no major disruptions or feature removals.
    • Take advantage of the multi-store case generator introduced in Yokohama to improve task assignment efficiency across multiple retail locations.
    • Prepare for installation by coordinating access to the ServiceNow Store as part of your deployment process.
    • Use the retail portal to comprehensively track and monitor task progress across multiple stores, enhancing visibility and operational control.

    Consolidated page of all release notes for Retail Task Management Core from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Retail Task Management Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Retail Task Management Core to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Retail Task Management Core.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Retail multi-store case
    Use the multi-store case generator to assign work from HQ to multiple retail locations simultaneously. View and track these cases in the retail portal alongside other requests, monitoring completion status across all assigned locations.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Retail Task Management Core features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Retail Task Management Core features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Retail Task Management Core features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Retail Task Management Core.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Install Retail Task Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Retail Task Management Core we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Retail Task Management Core we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Retail Task Management Core, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Retail Task Management Core we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Retail Task Management Core we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Assign work from HQ to multiple retail locations at once with the multi-store case generator.
    • View assigned tasks in the retail portal alongside other requests.
    • Track completion status across multiple locations assigned the same item.

    See Retail Task Management for more information.

    Zurich

    		 No updates for this release.