Combined Analytics, Intelligence, and Reporting release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Analytics, Intelligence, and Reporting Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes page provides ServiceNow customers with a comprehensive review of Analytics, Intelligence, and Reporting changes from the Xanadu release through to Zurich. It consolidates new features, changes, deprecations, and important upgrade considerations to help you understand what to expect and how to prepare for the upgrade process.

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    The page highlights that most sections contain no updates for Yokohama and Zurich releases, with the majority of relevant changes occurring in the Xanadu release.

    Key Upgrade Information

    • Pre- and Post-Upgrade Tasks: Customers are advised to review and complete necessary tasks before and after upgrading to Zurich to ensure a smooth transition.
    • Migration Support: For those upgrading from Xanadu, the Platform Analytics Migration Center is available to unify visualizations and filters across all data sources.

    New Features and Changes

    No new features or changes were introduced between Yokohama and Zurich releases for Analytics, Intelligence, and Reporting. The major updates were consolidated in earlier releases.

    Deprecations

    • Core UI Reporting and Dashboards: Deprecated in the Xanadu release in favor of the enhanced Data Visualizations and Dashboards available in Platform Analytics. This applies to both new instances and those migrated to the Platform Analytics experience.

    Activation and Requirements

    • Analytics, Intelligence, and Reporting are part of the ServiceNow AI Platform and are active by default.
    • Certain data sources, such as indicators, may require additional subscriptions.
    • No new browser or additional technical requirements were introduced from Xanadu through Zurich.

    Accessibility Enhancements

    • Support for low-vision users was added in Xanadu, including improved reflow at 400% zoom, tooltips on visualizations, and better legend placement to enhance usability.
    • No further accessibility updates for Yokohama and Zurich.

    Localization and Highlight Information

    • No localization updates were noted across these releases.
    • Key highlights include the deprecation of Core UI Reporting and Dashboards in Xanadu and accessibility improvements introduced at that time.

    This release notes consolidation enables ServiceNow customers to efficiently understand the evolution of Analytics, Intelligence, and Reporting capabilities, focus on necessary upgrade preparations, and leverage enhanced analytics experiences in Zurich.

    Consolidated page of all release notes for Analytics, Intelligence, and Reporting from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Analytics, Intelligence, and Reporting release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Analytics, Intelligence, and Reporting to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    If you are upgrading, you can use the Platform Analytics Migration Center to take advantage of a single set of visualizations and unified filters for all data sources.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Analytics, Intelligence, and Reporting.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Analytics, Intelligence, and Reporting features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Analytics, Intelligence, and Reporting features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Analytics, Intelligence, and Reporting features or functionality were deprecated.

    Release Release notes

    Xanadu
    • Core UI Reporting functionality is deprecated in favor of Data visualizations in Platform Analytics for new instances and instances that have migrated to the Platform Analytics experience.
    • Core UI Dashboards functionality is deprecated in favor of Dashboards in Platform Analytics for new instances and instances that have migrated to the Platform Analytics experience.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Analytics, Intelligence, and Reporting.

    Release Release notes

    Xanadu

    Analytics, Intelligence, and Reporting functionality is a ServiceNow AI Platform feature that is active by default. Some data sources, such as indicators, may require a subscription.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Analytics, Intelligence, and Reporting we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Analytics, Intelligence, and Reporting we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Analytics, Intelligence, and Reporting, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu
    Reflow is supported for low-vision users. The following changes have been made to provide this support:
    • At 400% zoom, legends move to the bottom of the screen.
    • At 400% zoom, zoom is enabled by default on bubble visualizations.
    • At 400% or higher zoom, tooltips fit inside the screen.
    • Tooltips are shown when hovering over data points on bar and time series visualizations.
    • On gauge visualizations, range labels are shown as legends.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Analytics, Intelligence, and Reporting we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Analytics, Intelligence, and Reporting we have noted them here.

    Release Release notes

    Xanadu
    • Core UI Reporting and Dashboards functionality deprecated in the Xanadu release
    • Several enhancements made for accessibility

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.