Combined Knowledge Graph release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 8 minutes to read
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    Summary of Combined Knowledge Graph Release Notes for Upgrades from Xanadu to Zurich

    This consolidated document provides essential release notes for upgrading the Knowledge Graph feature from the Xanadu release family through Yokohama to Zurich. It highlights new features, changes, activation details, and important upgrade tasks that ServiceNow customers should be aware of to optimize their use of Knowledge Graph within the Now Platform.

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    Key Features

    • Yokohama Enhancements:
      • Ability to test Knowledge Graph schemas with various large language model (LLM) options, including adding past conversations to queries.
      • Introduction of new prebuilt schemas such as the NLQ graph schema and user profile schema.
      • Prebuilt integrations with Now Assist Virtual Agent to provide personalized responses on people queries and natural language queries, including people citation cards.
      • Prebuilt integrations with AI agents for personalized user context and task execution.
      • Knowledge Graph Designer tool to create, edit, duplicate, and delete schemas, manage nodes, properties, and edges.
    • Zurich Enhancements:
      • Enterprise Graph Schema: A comprehensive, pre-configured schema mapping all tables to enable broad natural language and database query capabilities without custom schema creation.
      • Tagging in Knowledge Graph Designer: Tags prioritize key tables for improved accuracy by guiding query focus within the Enterprise Graph.
      • Support for multiple LLM providers including Now LLM Service, Azure OpenAI GPT-4.1 (and mini), Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet, allowing customers to select and configure their preferred AI models.
      • Support for aggregate queries, enhancing data retrieval capabilities.
      • Extended schema capabilities supporting nodes from parent and grandparent hierarchies and CMDB queries within the Now Assist panel.
      • Integration with Workflow Data Fabric tables to securely access and query external system data without data movement.
      • Enterprise Graph “small” mode enables scoped queries limited to tagged tables for faster runtime and targeted use cases.

    Key Changes

    • Usage Measurement Update: Starting with Yokohama Patch 5 and continuing in Zurich Patch 5, Now Assist usage measurement shifted from a 365-day look-back model to a 365-day burn-down model with usage resetting at the contract anniversary date. This applies to Now Assist products and affects skill activation behavior for new and upgrading customers.
    • Some Now Assist skills are now enabled by default for new installations and certain unconfigured skills on upgrade, streamlining initial setup.
    • Enhanced integration and support for AI agents and workflows requiring additional role configurations.

    Activation and Requirements

    • Knowledge Graph is an AI Platform feature that is active by default on installation starting from Yokohama and Zurich releases.
    • Ensure your ServiceNow instance is upgraded to at least XP7 for compatibility with the latest Knowledge Graph features.

    Practical Benefits for ServiceNow Customers

    • Leverage out-of-the-box schemas and prebuilt integrations for rapid deployment of personalized, natural language-enabled services via Virtual Agent and AI agents.
    • Use the Enterprise Graph schema to enable broad, cross-table database querying without custom schema design, reducing administrative overhead.
    • Improve query accuracy and runtime efficiency by using tagging to focus Knowledge Graph queries on relevant datasets.
    • Select from multiple leading LLM providers, giving flexibility in AI model choice aligned with organizational preferences or compliance.
    • Benefit from enhanced data access through Workflow Data Fabric integration, supporting secure queries on external system data without replication.
    • Stay informed of usage measurement changes to accurately track and manage Now Assist consumption post-upgrade.

    Consolidated page of all release notes for Knowledge Graph from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Knowledge Graph release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Knowledge Graph to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Knowledge Graph.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Test a Knowledge Graph schema
    Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query.
    Access Knowledge Graph Schema
    Knowledge Graph now has a new NLQ graph schema available prebuilt along with user profile schema. See KB article for schema attributes.
    Leverage Knowledge Graph prebuilt integration with Virtual Agent
    Knowledge Graph provides the following new prebuilt integrations:
    • Integration with Now Assist Virtual Agent: Helps requesters with personalized responses on people queries and Natural Language queries. Also supports people citation card.
    Leverage Knowledge Graph prebuild integration with AI agents
    Knowledge Graph provides the following prebuilt integrations:
    • Integration with Now Assist AI agents for User Context: Helps users with personalized responses.
    • Integration with AI agents as a tool: Used to perform specific tasks that are assigned to the AI agents.
    Exploring Knowledge Graph
    Knowledge Graph helps requesters with personalized responses using its Integration with Now Assist Virtual Agent for User Context.

    Use Knowledge Graph integration with Now Assist Virtual Agent for Slot filling to helps pre-fill the slots for Virtual Agent topics using Natural Language Querying feature of Knowledge Graph.

    Leverage Knowledge Graph prebuilt integration with Virtual Agent
    Use the Knowledge Graph integrations with Now Assist Virtual Agent to utilize Knowledge Graph APIs built with LLM models, for personalized responses and slot-filling fields to execute LLM topics and skills in Virtual Agent.
    Using Knowledge Graph Designer
    Use Knowledge Graph designer to manage Knowledge Graph schemas, their nodes, node properties and edges. You can also use the interface to create, edit, duplicate, or delete a Knowledge Graph schema.

    Zurich
    Using Enterprise graph schema
    Enterprise Graph is a pre-configured Knowledge Graph schema that eliminates the need for custom schema creation in KG designer. By mapping all tables, the Enterprise Graph schema enhances the breadth of query capabilities, enabling database queries across all instance tables.
    Tagging in Knowledge Graph Designer
    Tags are lists of key tables that are important for answering natural language questions. They provide hints to Enterprise Graph on which tables to prioritize when retrieving information, thereby improving the accuracy of results.
    Test a Knowledge Graph schema
    Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query.
    Configure LLM for Knowledge Graph
    Select and configure between Now LLM Service, Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow third-party model strategy.

    Changes

    Between your current release family and Zurich, some changes were made to existing Knowledge Graph features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Yokohama Patch 11
    Changes to Now Assist usage measurement
    Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

    Removed

    Between your current release family and Zurich, some Knowledge Graph features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Knowledge Graph features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Knowledge Graph.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Knowledge Graph is a ServiceNow AI Platform feature that is active by default if you have downloaded the Generative AI for BU.

    Zurich

    Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default.

    Additional requirements

    If any additional requirements were introduced or changed for Knowledge Graph we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Ensure that your instance is upgraded to XP7.

    Zurich

    Ensure that your instance is upgraded to XP7.

    Browser requirements

    If any specific browser requirements were introduced or changed for Knowledge Graph we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Knowledge Graph, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Knowledge Graph we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Knowledge Graph we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Yokohama Patch 11
    • Review changes to Now Assist usage measurement.
    • Some Now Assist skills, agents, and agentic workflows are on by default.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    • Knowledge Graph now supports aggregate queries.
    • Improved accuracy for Now LLM Service.
    Yokohama Patch 8
    • Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables.
    Yokohama Patch 6
    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI
    • Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy.
    • Supports nodes from parent and grandparent nodes from the hierarchy.
    • Supports CMDB queries in Now Assist panel.
    Yokohama Patch 3
    • Seamlessly integrated with Now Assist in Virtual Agent, AI Agents and AI Search enabling personalized search results and context driven skills execution.
    • Seamless Integration with Now Assist in Virtual Agent for Natural Language Query.
    • Use Knowledge Graph as a tool to complete custom tasks for AI Agents.
    Yokohama Patch 1
    • Knowledge Graph helps you in transforming large amount of data into a semantic representation, fostering more connected and customized user experiences.
    • Knowledge Graph boosts Virtual Agent by enabling large language models (LLMs) to provide contextually relevant responses tailored to each user.
    • Knowledge Graph creates a complex data model called Knowledge Graph schema with numerous entities and their relation within a few steps.
    • Knowledge Graph admins can use Knowledge Graph to create and manage the Knowledge Graph schemas. These Knowledge Graph schemas are the customized Knowledge Graph that consist of nodes, node properties, and edges.

    See Knowledge Graph for more information.

    Zurich
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Users can use the new Enterprise Graph Knowledge Graph schema to map all instance tables and their relationships, enabling natural language queries across the entire database. It simplifies setup by eliminating custom schema creation and supports enhanced query accuracy.
    • Admins can create and use tags to prioritize relevant tables for specific use cases.
    • Users have the option to select Enterprise Graph(small) mode to restricts queries to tables in specified tags for narrower use cases, improving runtime speed and requiring tag specification.
    • Knowledge Graph now supports aggregate queries.
    Zurich Patch 2
    • Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. This enables Knowledge Graph functionality to external tables
    Zurich Patch 1
    • Supports nodes from parent and grandparent nodes in the hierarchy.
    • Supports Configuration Management Database (CMDB) queries in Now Assist panel.
    Zurich EA
    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI.
    • Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy.

    See Knowledge Graph for more information.