Combined Classic Workflow release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Classic Workflow release notes for upgrades from Xanadu to Zurich

    This consolidated document provides key release notes for ServiceNow's Classic Workflow feature covering upgrades from the Xanadu release through to Zurich. It helps customers understand new features, changes, deprecations, and removal of functionality, along with important upgrade considerations and activation details specific to Classic Workflow within this timeframe.

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    Key Features

    • Zurich Release: Introduced role-based access control for the Workflow Editor through the new sncrequiredscriptwriter role, enhancing security by restricting editor access.
    • Workflow is now an AI Platform feature active by default, simplifying activation requirements for customers.

    Changes and Removals

    • In Zurich, legacy workflows published by ServiceNow are removed from new customer installations but retained for those upgrading from earlier versions to preserve existing workflows.
    • Support for Classic Workflow is deprecated in Zurich; customers are encouraged to transition to Workflow Studio flows and subflows for future development.
    • The sncrequiredscriptwriter role has been added to all Workflow tasks to standardize access control.

    Upgrade and Activation Guidance

    • Before upgrading to Zurich, customers should review and complete the outlined pre- and post-upgrade tasks to ensure a smooth transition.
    • Classic Workflow activation is streamlined as Workflow is enabled by default in the AI Platform from Zurich onward.

    Additional Information

    • No updates or changes were noted for browser requirements, accessibility, localization, or highlight information across the releases from Xanadu to Zurich.

    This information enables ServiceNow customers to plan their upgrade from Xanadu to Zurich effectively, understand the evolving role-based access model, prepare for deprecated Classic Workflow support, and adopt the recommended Workflow Studio alternatives for ongoing workflow management.

    Consolidated page of all release notes for Classic Workflow from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Classic Workflow release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Classic Workflow to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Classic Workflow.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Restrict access to Workflow Editor with a new role
    Grant access to the Workflow editor by giving users the snc_required_script_writer role.

    Changes

    Between your current release family and Zurich, some changes were made to existing Classic Workflow features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Classic Workflow features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    • Removed the legacy workflows created and published by ServiceNow, Inc. for new customers who start on the Zurich release.
    • Retained the legacy workflows created and published by ServiceNow, Inc. for customers who upgraded from versions prior to the Zurich release.

    Deprecations

    Between your current release family and Zurich, some Classic Workflow features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    • Support for classic workflows is deprecated.
    • Use Workflow Studio flows and subflows instead of classic Workflow.

    Activation information

    Review information on how to activate Classic Workflow.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Workflow is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for Classic Workflow we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Classic Workflow we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Classic Workflow, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Classic Workflow we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Classic Workflow we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    • Added the snc_required_script_writer role to all Workflow tasks.
    • Deprecated support of Workflow.
    • Removed the legacy workflows created and published by ServiceNow, Inc. from new customer installations.

    See Classic Workflow for more information.