Combined Application Manager release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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delta3zx

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delta3zx

Combined Application Manager release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Application Manager Release Notes for Upgrades from Xanadu to Zurich

This consolidated guide provides ServiceNow customers with essential information on upgrading Application Manager from the Xanadu release family through to Zurich. It highlights new features, changes, activation details, and important pre- and post-upgrade tasks to ensure a smooth transition to the Zurich release.

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Key Features

Now Assist Suites for Version Compatibility (Zurich patch 4): Application Manager now supports installing and updating Now Assist applications using suites of compatible application versions. This feature helps verify compatibility among installed and new Now Assist applications, reducing conflicts.
Application State Indicators: The application details header now displays installation considerations, requirements, and blockers, enabling you to proactively manage application installations.
Unlicensed Application Information: The "Available for you" tab now shows applications that are not yet licensed or procured from the ServiceNow Store, giving visibility into potential applications for procurement.

Changes and Enhancements

Application Manager is active by default on all Zurich instances, with no activation required.
Enhanced search capabilities introduced in the Xanadu release improve locating applications with recommendations and messaging when results are unavailable in selected tabs.
Zurich patch 4 enhances reliability by reducing runtime errors through version compatibility suites in Now Assist.

Upgrade Preparation and Requirements

Before upgrading to Zurich, review and complete the recommended pre- and post-upgrade tasks. Upgrading to Zurich patch 4 or later is necessary to access the latest Application Manager features.

No additional browser, accessibility, localization, or specific activation requirements have been introduced between Xanadu and Zurich releases.

Additional Notes

No features or functionality were removed or deprecated in the transition from Xanadu through Zurich.
In releases prior to Zurich, such as Yokohama and Xanadu, no updates were made to Application Manager.

What You Can Expect

By upgrading to Zurich and applying patches from patch 4 onward, you can manage Now Assist applications more effectively with compatibility assurance, gain insights into application installation issues upfront, and view both licensed and unlicensed applications conveniently. This results in a more reliable and transparent application management experience within the ServiceNow AI Platform.

Consolidated page of all release notes for Application Manager from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Application Manager release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Application Manager to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Application Manager is active by default on instances on the Zurich release. Upgrade your instance to Zurich patch 4 or later to use the latest features. For information about upgrading your ServiceNow AI Platform instance, see Prepare your upgrade.

New features

Between your current release family and Zurich, new features were introduced for Application Manager.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich patch 4 Now Assist suites for version compatibility Use the Application Manager to install and update Now Assist applications with suites of compatible application versions. Now Assist suites help verify that new Now Assist applications and versions remain compatible with the ones already installed to your instance. Application state indicators Review information about any applicable installation considerations, requirements, and blockers in the header of application details.

Changes

Between your current release family and Zurich, some changes were made to existing Application Manager features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Unlicensed application information In addition to details about applications that are already licensed, the "Available for you" tab of the Application Manager now includes information about applications that haven't been procured from the ServiceNow Store yet.

Removed

Between your current release family and Zurich, some Application Manager features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Application Manager features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Application Manager.


Release	Release notes
Xanadu	Application Manager is a ServiceNow AI Platform feature that is active by default.
Yokohama	No updates for this release.
Zurich	Application Manager is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Application Manager we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Application Manager we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Application Manager, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich

Localization information

If there are specific localization considerations for Application Manager we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Application Manager we have noted them here.


Release	Release notes
Xanadu	Use the improved search bar with added recommendations to locate your results. The search bar displays a message if your result isn't available in the tab you have selected. See Application Manager for more information.
Yokohama	No updates for this release.
Zurich	Zurich patch 4 Reduce potential runtime errors by installing and updating Now Assist applications with suites of interdependent versions. View all ServiceNow Store applications that are licensed or available for procurement from the Available for you tab. Gain insights about application installation requirements and blockers with application state indicators. See Application Manager for more information.