Combined ERP Customization Mining release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined ERP Customization Mining release notes for upgrades from Xanadu to Zurich

    This consolidated guide assists ServiceNow customers in preparing for upgrades of ERP Customization Mining from the Xanadu release family through Yokohama and up to Zurich. It summarizes new features, changes, removals, deprecations, activation procedures, and other relevant upgrade considerations across these releases.

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    Key Features

    • Xanadu Patch 3:
      • Snapshot option to export and import ERP scan results, ensuring mining results are reusable for customization development in different instances.
      • Ability to re-trigger AI/ML executions on demand to improve candidate scoring after new custom ERP models are created.
      • Score improvement metric to assess potential gains from implementing specific recommendations.
    • Yokohama Patch 3:
      • Reset AI/ML analysis option allows clearing the AI/ML process to restart the flow, useful when ETL synchronization fails between ERP systems and ServiceNow.
    • Yokohama Patch 1:
      • Faster initialization by retrieving monthly total application statistics in addition to daily totals during scans.
      • Introduction of a new home page dashboard with charts and graphs plus guided tours to help users learn and interact with features.

    Changes

    • Yokohama Patch 1: Enhanced scanning processes with faster initialization by including comprehensive application statistics.

    Removed and Deprecated Features

    No features or functionalities were removed or deprecated between Xanadu and Zurich releases.

    Activation Information

    ERP Customization Mining must be installed by requesting it from the ServiceNow Store. This applies to both Xanadu and Yokohama releases. No changes were noted for Zurich. Customers should refer to the ServiceNow Store for app availability and version history.

    Additional Requirements and Compatibility

    No new additional requirements, browser specifications, accessibility considerations, or localization details were introduced or changed across these releases.

    Important Upgrade Notes

    • Review pre- and post-upgrade tasks before upgrading to Zurich to ensure smooth transition.
    • If no updates occurred in a release, the notes explicitly indicate "No updates for this release" for clarity.

    Practical Benefits for ServiceNow Customers

    • Leverage enhanced AI/ML capabilities to improve ERP customization candidate recommendations and scoring accuracy.
    • Maintain synchronization reliability by resetting AI/ML analyses when ETL processes encounter errors.
    • Benefit from improved initialization speeds and user-friendly dashboards to streamline ERP customization mining activities.
    • Ensure proper activation and version management by utilizing the ServiceNow Store installation process.

    Consolidated page of all release notes for ERP Customization Mining from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ERP Customization Mining release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ERP Customization Mining to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for ERP Customization Mining.

    Release Release notes

    Xanadu
    Xanadu Patch 3
    Candidate result snapshot
    Better ensure that the results of the mining process can be used to develop customization on development instance by exporting and importing ERP scan results using the snapshot option.
    Implement re-triggering of the ERP Mining
    Improve candidate scoring after the creation of new custom ERP Models by re-triggering the AI/ML execution for ERP-CM on demand.
    Score improvement metric for recommendations
    View the possible score improvement in the overall potential for a candidate if a specific recommendation is implemented.

    Yokohama
    Yokohama Patch 3
    Reset AI/ML analysis to control the ML training
    Use Reset AI/ML analysis option to clear the AI/ML analysis so the flow can run again.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing ERP Customization Mining features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Yokohama Patch 1
    Faster initialization
    In addition to daily total application statistics, the SQLM and APPSTATS initial scan now also retrieves all monthly total application statistics up to the current date.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some ERP Customization Mining features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some ERP Customization Mining features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate ERP Customization Mining.

    Release Release notes

    Xanadu

    Install by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    Install by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ERP Customization Mining we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ERP Customization Mining we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ERP Customization Mining, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ERP Customization Mining we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ERP Customization Mining we have noted them here.

    Release Release notes

    Xanadu
    Note the following highlights in Xanadu Patch 3:
    • Export and import scan results by using the snapshot option.
    • Re-trigger AI/ML execution on demand.
    • See how implementing a recommendation can increase candidate potential.

    See ERP Customization Mining (ECM) for more information.

    Yokohama
    Yokohama Patch 3
    • Easily clear a blocked ETL (extract, transform, and load) processing flow when an automatic or manual synchronization of ERP data between the ERP system of record and your ServiceNow instance is not successful by using the Reset AI/ML analysis option.
    Yokohama Patch 1
    • View charts and graphs on the new home page dashboard.
    • Take guided tours with interactive steps to learn about features and interactively complete tasks in .

    See ERP Customization Mining (ECM) for more information.

    Zurich

    		 No updates for this release.