Combined HR Multi Instance Integration release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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delta3zx

Combined HR Multi Instance Integration release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined HR Multi Instance Integration release notes for upgrades from Xanadu to Zurich

This consolidated release note provides a comprehensive update for ServiceNow customers upgrading the HR Multi Instance Integration from the Xanadu to the Zurich release family. It outlines new features introduced, activation steps, and important considerations for seamless integration between multiple HR Service Delivery instances.

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Key Features

Inter-instance communication and hybrid HR services: Enables HR service providers and consumers to operate across separate HR Service Delivery instances, facilitating seamless workflows and service fulfillment.
Consistent employee experience: Maintains uniform branding, culture, and policies across instances, ensuring employees have a consistent HR catalog experience whether interacting locally or remotely.
Outsourcing and shared fulfillment: Supports partial fulfillment of HR cases by providers and consumers, including creation of HR tasks and manual approval tasks for remote cases.
Enhanced security and access control: Allows management of user access at the remote catalog level to comply with security and compliance requirements.
Information synchronization: Syncs request statuses, comments, and attachments between provider and consumer instances.
Universal Tasks and magic links: Uses Universal Task framework to assign tasks across instances, including document signing tasks (with Document Template plugin), and enables consumer users to complete tasks via magic links without manual login.
Support for URL tasks: Enables sharing of URL links in Universal Tasks assigned to local or remote users.
HR Profile external field: Identifies external employees in consumer companies by marking the External field as True.

Activation and Upgrade Considerations

To activate, install the appropriate application from the ServiceNow Store based on your role: HR Multi Instance Integration for Consumer or HR Multi Instance Integration for Provider.
Pre- and post-upgrade tasks should be reviewed and completed to ensure proper functionality after upgrading to Zurich.
No deprecated or removed features were noted between Xanadu and Zurich releases, ensuring stability in existing functionality.
There are no additional browser, localization, accessibility, or highlight considerations introduced in this upgrade.

Key Outcomes

Improved collaboration between HR service providers and consumers through bidirectional workflows and task sharing.
Increased security by restricting record access based on user roles across consumer and provider instances.
Employees can conveniently place HR requests in their own instance and have these requests fulfilled by external providers without disruption.
Streamlined task completion for remote users through magic links, reducing friction and login requirements.
Standardized HR agent experience on provider instances, reducing training overhead and enabling efficient handling of local and remote cases.

Consolidated page of all release notes for HR Multi Instance Integration from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family HR Multi Instance Integration release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading HR Multi Instance Integration to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for HR Multi Instance Integration.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	HR Multi Instance Integration Partners and service providers for HR service fulfillment often are running their own instance of HR Service Delivery. HR Multi Instance Integration provides inter-instance communication and hybrid HR services with fulfillment in different instances through the following capabilities: Ability to control your organization employee’s experience and interactions per your organization's culture, branding, and policies. Ability to outsource services. Consistent user experience for employees across the entire HR catalog, regardless of whether they are interacting locally or remotely from any third-party provider. Because HR workflows or business process are not restricted to a single instance, they can flow seamlessly across instances. Uniformity and standardization for HR agents on the provider instance enables them to work on local cases or remote HR cases from the provider’s ServiceNow AI Platform instance with a minimal learning curve. Managing and controlling access at the remote catalog level to meet security and compliance requirements. Synchronization of relevant information such as submitted request (provider task) status, comments, and attachments by service providers. Ability to fulfill an HR case partially by providers and partially by consumers. Ability to create HR tasks and approval tasks for remote HR cases. Note: Only manual approval flow is supported, and not the automatic approval flow. Initiate document signing tasks for remote users via universal tasks. This feature is available only when the Document Template plugin is installed along with the HR Multi Instance Integration for Provider application. Enable remote users (consumer users) to complete HR tasks, document tasks, and approval tasks via magic links shared in universal tasks. Magic links route remote users to the provider instance for completing the assigned tasks. Support the URL task type in Universal Task. This task type enables you to specify a URL link that is shared in the universal task assigned to a local or remote user. Support the External field in the HR Profile data. When the HR profile belongs to an employee in consumer company, the External field is marked True.

Changes

Between your current release family and Zurich, some changes were made to existing HR Multi Instance Integration features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some HR Multi Instance Integration features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some HR Multi Instance Integration features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate HR Multi Instance Integration.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	If you are an HR service consumer, install the HR Multi Instance Integration for Consumer (sn_hr_mii_provider) application, and if you are an HR service provider, install the HR Multi Instance Integration for Provider (sn_hr_mii_provider) application by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for HR Multi Instance Integration we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for HR Multi Instance Integration we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for HR Multi Instance Integration, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for HR Multi Instance Integration we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for HR Multi Instance Integration we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Collaborate with service providers and consumers through bidirectional workflows. Increase the security of records in consumer instances and provider instances by limiting access based on user roles. Enable an employee to place an HR service request from a consumer instance and fulfill the request from provider instance, making it easy to raise and fulfill HR requests while working in their own ServiceNow instance. Create HR tasks, approval tasks, and document tasks from a provider instance for users in a consumer instance. Enable consumer users to complete the assigned tasks via magic links. Magic links enable consumer users to directly access the linked resource in the provider instance without having to manually log in. Use Universal Task as the remote tasking medium in both provider instance and consumer instance. See HR Multi Instance Integration for more information.