Combined Process Mining release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich Combined Product Files

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Combined Process Mining release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Process Mining Release Notes for Upgrades from Xanadu to Zurich

This consolidated release notes document assists ServiceNow customers in preparing for upgrading Process Mining from the Xanadu release family through to Zurich. It highlights new features, important upgrade tasks, and key changes introduced in each release family, ensuring a smooth transition and optimized use of Process Mining capabilities.

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New Features

Xanadu:
- Process Mining evaluation version available for limited use without entitlement for Incident table analysis.
- Enhanced graph filtering by activity definitions (perspectives) for focused analysis.
- Root cause analysis simplified with summarized work note history.
- Guided setup for configuring automated and rule-based finding definitions.
- Automatic inclusion of approval and SLA breach analyses in projects.
- Variation analysis on Summary and Insights page to analyze different process routes.
- Customizable graph dashboard layouts and improved inflow/outflow node analysis with filtering options.
Yokohama:
- Now Assist enhances work notes analysis to better understand operational transitions.
- Process Configuration Builder provides a guided, efficient way to configure process settings.
- Content pack importer enables importing and customizing process configuration templates.
- Evaluation projects available for HR and CSM without entitlements; advanced features require license.
- Updated ACL rules improve security and broaden visibility for try-out versions.
- Performance improvements include lazy loading, transition filters to reduce data scope, and faster workspace loading.
- Enhanced transition filters support OR clauses, predicates like "is empty," and multi-value selections for precise process map filtering.
- Process Mining engine enhancements allow integer fields as activity definitions, grouping journal fields, and ordering simultaneous activities.
- External data support expanded with up to 10 breakdown fields for segmented analysis.
- Introduction of ProcessMiningIntegrationAPI for creating, mining, and accessing data via API.
Zurich:
- Opportunity details page now generates highlights using Now Assist to identify key drivers behind process patterns.
- Idle time analysis tracks delays in task assignment to agents, helping identify bottlenecks and improve coordination.
- Touchpoint analysis identifies human involvement across processes to enhance performance and reduce operational costs.
- Projects can be marked as restricted to strengthen data security by limiting access to owners and shared users.
- Process Optimization projects shareable via persistent links that remain valid after updates and re-mining.
- Simplified creation of Automation and Continual Improvement Management (CIM) requests with pre-populated mandatory fields.
- Integration with ServiceNow Playbook enables exporting up to 5 process routes for further flow refinement and automation.

Changes, Removals, and Deprecations

No significant changes, feature removals, or deprecations were introduced from Xanadu through Zurich releases.

Activation and Requirements

Process Mining activation via the snpo plugin is required for Xanadu and Yokohama; it comes enabled by default in Zurich.
No updates to additional requirements, browser compatibility, accessibility, or localization have been reported across these releases.

Practical Implications for ServiceNow Customers

Customers upgrading to Zurich can expect enhanced analytical capabilities such as idle time and touchpoint analyses to identify inefficiencies and human workload impact.
Improved security controls allow sensitive projects to be restricted, ensuring compliance with organizational policies.
Process Mining’s integration with ServiceNow Playbook facilitates seamless transition from process analysis to automation and optimization workflows.
Performance and usability improvements across releases result in faster insights, more flexible filtering, and easier configuration, streamlining process mining adoption and operationalization.
Evaluation versions and sample projects help organizations trial Process Mining features prior to full entitlement purchase, reducing onboarding friction.

Consolidated page of all release notes for Process Mining from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Process Mining release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Process Mining to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Process Mining.


Release	Release notes
Xanadu	Process Mining evaluation version available Try sample mining and limited features on the Incident table without an entitlement so you can decide whether the advanced features are beneficial to your organization. Process Mining graph enhanced with perspectives Filter the Process Mining graph by the activity definitions you want to view at a particular time. Understanding the root cause of inefficiency made easier Generate a summary of all work notes to see the history of the inefficiency rather than having to read each individual work note separately. Configure finding definitions Configure and view automated and rule-based finding definitions efficiently using a comprehensive guided setup. Include additional use case analysis in a project automatically Set Approval analysis or SLA breach analysis automatically for applicable processes when creating a project so you don't need to make this selection manually. Variation analysis introduced in Summary and Insights page Analyze various routes the records in the process took based on parameters like mostly traversed, more steps, and so on. This information is accessible on the Summary and Insights page. Customize the outline of the process mining graph dashboard Customize the orientation of the outline of the process graph set for the current project workbench for nodes within the graph. For example, when using a vertically oriented widget, you might prefer the graph and star diagram to be displayed in a vertical layout rather than a horizontal one. Inflow and outflow analysis: node star diagram View the records for any node or arc from the map dashboard. Option to filter out incoming or outgoing arcs View only incoming or only outgoing arcs to see the inflow/outflow of work for a particular process with respect to other related processes on the graph.
Yokohama	Now Assist based work notes analysis Work notes analysis is now enhanced using Now Assist to understand the operational reasons behind activity transitions by examining the work notes and comments recorded around the time of these transitions. Process configuration builder introduced Configure and view the process configurations efficiently by using the new comprehensive Process configuration builder. It is a guided setup to configure and view the process configurations. Content pack importer introduced for process configurations Import and customize the content pack process configuration templates to activate new features. Content pack process configuration templates are now read-only. Process Mining evaluation project available for HR and CSM Ability to try out the sample mining and limited features available for HR and CSM without an entitlement. For the advanced features, you can purchase a license. Access control (ACL) rules updated The ACL rules have been updated for broader visibility on the try-out version while also increasing the security. No Process Mining role is required to access a shared project and to generate Platform Analytics insights for some tables. Some breakdown filters or activity definitions are blocked for certain users based on the column access. Process Mining performance improved The following improvements boost Process Mining performance and lead to quicker insights: Introduced lazy loading of improvement opportunities and variants for faster workspace loading. Introduced applying a transition filter before mining to reduce scope of data and speed up the mining process. Improved Process Mining workbench load time. Transition filters enhanced The enhanced transition filters now provide more flexibility and precision in filtering the process map by providing the following: Ability to use `OR` clause on steps to create a more complex and nuanced criteria for process transitions. Include predicates like "is empty" and "is not empty" allowing for more refined control over the conditions under which transitions occur, ensuring that workflows are both comprehensive and adaptable to a variety of scenarios. Ability to select more than one value with a single click that contains a specific text. Enhanced the Process Mining engine Key updates include: Defining integer fields as activity definitions. Grouping journal fields to identify how quickly an agent reacted to an assigned case. Defining the order of simultaneous activities on the graph. Additional breakdown capacity for Process Mining on external data Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining. API for accessing Process Mining data Create, mine, and access Process Mining data via an API (ProcessMiningIntegrationAPI). For more information, see the API documentation.
Zurich	Opportunity details page Generate highlights to surface key drivers behind process patterns that accelerate decision-making and prioritization of process changes on the Opportunity details page. This page provides the detailed context of every improvement opportunity. It uses Now Assist to help generate highlights. Idle time analysis Analyze where cases are waiting to be assigned to agents by tracking and analyzing the time during which the case is assigned to a team but not yet to an agent. Idle time analysis helps identify inefficiencies, such as delays in task assignment or workflow bottlenecks, and helps improve coordination and reduce waiting time within processes. Idle time analysis must be configured in the process configuration. Touchpoint analysis Identify where and how human involvement occurs in a process by using touchpoint analysis. Analyzing the fields that involves human involvement helps you improve your processes, enhancing performance and reducing operational costs. Touchpoint analysis enables you to analyze the workload of transitions and cases. Touchpoint analysis must be configured in the process configuration. Enhanced data security Mark a project as restricted to help protect sensitive data and avoid security breaches. Restricted project data is available only to the owner and the users with whom the project is shared. Share a Process Optimization project Share projects through a link that remains unchanged even when the project is updated and remined. Creation of automation requests and CIMs simplified When creating an automation or Continual Improvement Management (CIM) request from Process Mining, mandatory fields are pre-populated, reducing friction and accelerating time-to-action. Process Mining integrated with ServiceNow playbook Process Mining has been integrated with ServiceNow playbook. After analyzing and identifying a process for improvement, export the process to playbook and add subflows or triggers to analyze and refine the flow. Use the Playbooks icon on the Process Mining Analyst Workbench to export up to 5 routes of a project to ServiceNow playbook. This feature is enabled by Now Assist.

Changes

Between your current release family and Zurich, some changes were made to existing Process Mining features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Process Mining features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Process Mining features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Process Mining.


Release	Release notes
Xanadu	Process Mining is available with activation of the sn_po plugin.
Yokohama	Process Mining is available with activation of the sn_po plugin. For details, see Activating Process Optimization.
Zurich	Process Mining is available by default. For details, see Activating Process Optimization.

Additional requirements

If any additional requirements were introduced or changed for Process Mining we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Process Mining we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Process Mining, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Process Mining we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Process Mining we have noted them here.


Release	Release notes
Xanadu	Process Mining evaluation version available Process Mining graph enhanced with perspectives Finding Builder introduced Additional use case analysis included in a project automatically Show records action available on Process Mining graph dashboard (Star diagram) See Process Optimization for more information.
Yokohama	Now Assist based work notes analysis Process configuration builder introduced Content pack importer introduced for process configurations Process Mining evaluation project available for HR and CSM Access control (ACL) rules updated See Process Optimization for more information.
Zurich	Generate highlights of the improvement opportunities in the Opportunity details page. Identify inefficiencies by focusing on the delays in task assignment by using idle time analysis. Analyze the workload of transitions and cases by using touchpoint analysis. Enhance data security by marking projects as restricted. Process Mining is integrated with ServiceNow playbook. See Process Optimization for more information.